May be because I am german, I didn’t get the words “forum” or “support” right.<\/p>\n
A Forum, especially when it comes to software, to me was a place, where users meet to help each other. If you are a new user you ask many questions, may be 16 are a lot, some of them stupid, some not so stupid. And if you after some time of using are a skilled user you answer questions. I now learned – this one is different from the ones I know.<\/p>\n
Quite the same with “Support”. For around 25 years now, I am in techsupport – digital-audio, post-production, … The rule is to listen carefully, what the customer is asking for, trying hard to understand his problem, and answering every question, even if he is asking how to tune his guitar. The only negative answer that is allowed is “sorry, I don’t know that.”<\/p>\n
May be you can tell ma a forum, where users try to help each others. I really need to know the names of the two or three files. I am searching for hours now.<\/p>\n
May be you can raise a paid support, where users can ask every question in the jargon they are used to use, and without being in fear to be kikked off everything when after hours of searching and reading they might get a little more direct, reading from “techsupport” that they have to read and search.<\/p>\n
I am quite sure that I would have without any problem paid five times as much for techsupport as I paied for the software. May be this could be a deal. And may be this would also filter those who ask, because they are to lazy to read.<\/p>\n
Sorry again – and please keep in mind that some misunderstandings lie in the fact that I am not a native english speaker. <\/p>\n
Thank you
\nNiko<\/p>\n","protected":false},"template":"","class_list":["post-1014981","topic","type-topic","status-closed","hentry"],"yoast_head":"\n