Help Desk

Help Desk User: Brian

Forum Topics Started

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    • Comments
    • Updated
    • Solved Closed
      Changed attendee field, info now missing

      Posted by: Brian
      Most Recent by: Courtney on 2018/10/22 at 12:05pm in: Event Tickets Plus

      Hello, I recently changed the verbiage of one of my attendee meta fields on a ticket. Now when I export my attendee list all of the previously completed information that once was for that question with the old verbiage no longer appears. Is this still floatin…

    • 9
    • 10/22/18
    • Solved Closed
      Start Sale Date changes

      Posted by: Brian
      Most Recent by: Ratings Droid on 2018/06/01 at 9:35am in: Event Tickets Plus

      Hello, I recently noticed a bug I am experiencing in adding a new ticket to an event with a start sale date. When I update/publish the event for the first time after the new ticket was added it changes the start sale date to the day the event was added at 3pm…

    • 5
    • 6/1/18
    • Solved Closed
      Ticket Order form duplicated 4.7.2

      Posted by: Brian
      Most Recent by: Ratings Droid on 2018/05/18 at 9:35am in: Event Tickets Plus

      On Salient theme, I updated Event Tickets and Event Tickets Plus to 4.7.2 and the ticket order form was duplicated on my event pages. It would also not let you add to cart, the warning please fill out all required fields kept coming up, even though they were …

    • 4
    • 5/18/18
    • Solved Closed
      RSVP not working when logged out

      Posted by: Brian
      Most Recent by: Ratings Droid on 2018/01/19 at 9:37am in: Event Tickets Plus

      Hello Happy New Year! My RSVP functionality has stopped working for users other than admins. It still shows an RSVP counted, but not a ticket assigned and no RSVP emailed out. It instead returns a 500 error. When an admin is logged in RSVP works as expected. …

    • 15
    • 1/19/18
    • Solved Closed
      Add to Cart redirect

      Posted by: Brian
      Most Recent by: Ratings Droid on 2017/12/30 at 8:35am in: Event Tickets Plus

      Hello! I’m looking to add an intermittent page in between when the customer clicks “add to cart” for their ticket, and the actual cart page. I’ve found this post which works for redirecting straight to checkout. So I believe all I need…

    • 4
    • 12/30/17
    • Solved Closed
      Hide number of tickets left- Featured Event

      Posted by: Brian
      Most Recent by: Jennifer on 2017/12/20 at 10:26pm in: Event Tickets Plus

      Hello, I’ve looked through all the threads on this topic, but none of the CSS seems to be working for me. I’m adding it to the child theme style.css. It still shows on the featured event listing .tribe-events-event-cost .tribe-tickets-left { disp…

    • 6
    • 12/20/17
    • Solved Closed
      Duplicate Tickets no Attendee Info

      Posted by: Brian
      Most Recent by: Support Droid on 2017/05/27 at 9:35am in: Event Tickets Plus

      I’d like to report the same issue as this thread: https://theeventscalendar.com/support/forums/topic/duplicate-ticket-s-in-attendees-list-export/ I recently had a customer purchase 2 tickets on 11/25 using credit card (stripe gateway). The woocommerce o…

    • 9
    • 5/27/17
    • Solved Closed
      RSVPs Not sending or recording

      Posted by: Brian
      Most Recent by: Ratings Droid on 2017/05/21 at 9:35am in: Event Tickets Plus

      Hello, I recently noticed all RSVP functionality has stopped working. Users can still fill out RSVP form, submit, and receive a confirmation message however no email is sent nor RSVP recorded. I’ve tried deactivating plugins, and upgrading to latest ver…

    • 6
    • 5/21/17
    • Solved Closed
      No attendee info WP v4.7.1 1 2

      Posted by: Brian
      Most Recent by: Ratings Droid on 2017/04/05 at 9:35am in: Event Tickets Plus

      My site was recently updated to WordPress 4.7.1. Ever since that update none of my tickets have had any attendee info come through. I am running Events Calendar Pro and Events Ticket Plus 4.3.3, I tried to update to 4.4.0.1 and the site crashed due to fatal e…

    • 52
    • 4/5/17
    • Solved Closed
      Plugin has crashed site- URGENT

      Posted by: Brian
      Most Recent by: Ratings Droid on 2017/03/15 at 9:35am in: Event Tickets Plus

      Hi guys, This is really getting bad now. I have been working on not getting any attendee details on GoDaddy managed wordpress. Now suddenly without updating anything my live site running v4.3.3 won’t navigate to any page with TEC shortcode. As soon as I…

    • 12
    • 3/15/17
    • Solved Closed
      Does v4.3.1.1 fix fatal error?

      Posted by: Brian
      Most Recent by: Ratings Droid on 2016/11/22 at 8:35am in: Events Calendar PRO

      I see the update included a fix for transients which I believed was causing the catchable fatal error. I am using the temporary fix listed in these threads, and wanted to make sure this was fixed in the latest update before I update. I see some other errors i…

    • 4
    • 11/22/16
    • Solved Closed
      Recurring Event Ticket Workaround

      Posted by: Brian
      Most Recent by: Ratings Droid on 2016/10/19 at 9:35am in: Event Tickets Plus

      I understand that tickets for recurring events is in the works, and I can manage until then if I’m able to have a workaround of some sort. I am only using recurring on Free RSVPS currently: 1) Once the RSVP is complete, it reloads the page to the first …

    • 10
    • 10/19/16