Help Desk

Help Desk User: Geoff

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    • Solved Closed
      A note on updating to Avada 4.0.2

      Posted by: Geoff
      Most Recent by: Ratings Droid on 2016/06/24 at 11:45am in: Events Calendar PRO

      Hey folks, we’re writing to let you know that we’ve seen a number of reports come in letting us know about layout issues with the latest update to Avada 4.0.2. You may already know and understand this, but it’s worth noting that Avada includ…

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    • 6/24/16
    • Solved Closed
      Security Release: The Events Calendar 4.1.1.1

      Posted by: Geoff
      Most Recent by: Geoff on 2016/04/07 at 12:38pm in: Events Calendar PRO

      Hey folks, we want to interrupt our normal broadcasting to let you know that The Events Calendar 4.1.1.1 is now available and we strongly recommend you update. This release includes two patches that make the plugin much more secure. There was no immediate dan…

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    • 4/7/16
    • Solved Closed
      A note on updating to 4.1.1

      Posted by: Geoff
      Most Recent by: Geoff on 2016/03/30 at 3:21pm in: Events Calendar PRO

      Hey folks, we just released The Events Calendar 4.1.1, including updates to a handful of our premium plugins. If you haven’t seen that announcement, please do check out the release notes to all 27 tweaks and bug fixes in their full glory. It’s als…

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    • 3/30/16
    • Solved Closed
      A note on updating to Version 4.1

      Posted by: Geoff
      Most Recent by: Geoff on 2016/03/15 at 5:00pm in: Events Calendar PRO

      We noticed an issue shortly after releasing Version 4.1 of The Events Calendar, Event Tickets and all our premium add-ons that impacts the updating process. In short, you may find that updating any of the premium plugins (e.g. Events Calendar PRO) will automa…

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    • 3/15/16
    • Solved Closed
      Spacing issues in version 4.0.6

      Posted by: Geoff
      Most Recent by: Geoff on 2016/02/24 at 1:55pm in: Events Calendar PRO

      Hey folks, We’ve received a number of reports here in the forums about an issue with extra spacing added to the calendar when updated to The Events Calendar 4.0.6. We’ve been able to narrow the issue down to a conflict with specific themes (includ…

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    • 2/24/16
    • Solved Closed
      Release: Events Calendar PRO 4.0.5

      Posted by: Geoff
      Most Recent by: Geoff on 2016/01/25 at 4:59pm in: Events Calendar PRO

      We just released Events Calendar PRO 4.0.5 and wanted to let you know about it. It’s a minor update, but a significant one because it closes a potential loophole in the plugin’s security. We built Advanced Post Manager integration into Events Cale…

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    • 1/25/16
    • Solved Closed
      Post-Holiday Forum Response Times

      Posted by: Geoff
      Most Recent by: Geoff on 2016/01/04 at 10:20am in: Events Calendar PRO

      Happy New Year! Our support forums are back in full swing after being unmonitored from December 23-January 3. As you can imagine, we have quite a few threads and follow-ups to get through in order to catch up. Thanks for your patience as we work through the …

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    • 1/4/16
    • Solved Closed
      Release: The Events Calendar 4.0 + all add-ons

      Posted by: Geoff
      Most Recent by: Geoff on 2015/12/02 at 4:05pm in: Events Calendar PRO

      Hey folks, We’re happy to announce that The Events Calendar 4.0 has landed and is now available to download. This one’s a biggie and, if you’re here, you might be looking for support as you make the transition from Version 3.x to the latest …

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    • 12/2/15
    • Solved Closed
      Release: Community Tickets 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/11/12 at 3:43pm in: Community Tickets

      We released Community Tickets last week and are happy to be rolling out the first update for it. Community Tickets 3.12.1 is now available and squashes a couple bugs. Here’s what we updated: Fix – Ensure translations are loaded as expected (our t…

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    • 11/12/15
    • Solved Closed
      Release: The Events Calendar 3.12.6

      Posted by: Geoff
      Most Recent by: Geoff on 2015/11/12 at 3:38pm in: Events Calendar PRO

      Hey everyone! The Events Calendar 3.12.6 is hot off the presses. You should see it soon in your WordPress updates, or you can grab it over at the plugin site. This is yet another releases that attempts to clear out some cobwebs ahead of our major 4.0 release…

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    • 11/12/15
    • Solved Closed
      Release: Events Calendar PRO 3.12.6

      Posted by: Geoff
      Most Recent by: Geoff on 2015/11/05 at 3:40pm in: Events Calendar PRO

      Events Calendar PRO 3.12.6 is fresh off the presses and available at this very moment. This is a teeny-tiny update but resolves a significant issue with PRO’s widgets: Fix: Ensure the correct date displays within the upcoming events list widget In sho…

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    • 11/5/15
    • Solved Closed
      Release: Community Tickets 3.12

      Posted by: Geoff
      Most Recent by: Geoff on 2015/11/04 at 2:19pm in: Community Tickets

      Hello, howdy and good day to everyone. I’m stoked to be writing this post because it marks the debut of our new premium Community Tickets plugin! This has been in the works for some time now and is the result of one of our most-requested features. We&…

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    • 11/4/15
    • Solved Closed
      Release: WooCommerce Tickets 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/11/04 at 2:18pm in: Event Tickets Plus

      Hey everyone and happy Wednesday! We have released a minor update to our premium WooCommerce Tickets add-on for The Events Calendar and wanted to let you know about it. WooCommerce Tickets 3.12.1 adds support for the brand-new premium Community Tickets plu…

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    • 11/4/15
    • Solved Closed
      Release: Community Events 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/11/04 at 2:15pm in: Community Events

      Hey everyone and happy Wednesday! We have released a minor update to our premium Community Events add-on for The Events Calendar and wanted to let you know about it. So, what’s new in Community Events 3.12.1? Well, nothing really. In fact, you will not…

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    • 11/4/15
    • Solved Closed
      Release: The Events Calendar 3.12.4

      Posted by: Geoff
      Most Recent by: Geoff on 2015/11/04 at 2:12pm in: Events Calendar PRO

      Happy Wednesday, ladies and gents! We have a fresh release of The Events Calendar ready for you and are excited for you to check it out. The Events Calendar 3.12.4 is a minor release that sets the stage for our big 4.0 release around the corner. It also adds…

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    • 11/4/15
    • Solved Closed
      Release: Events Calendar PRO 3.12.5

      Posted by: Geoff
      Most Recent by: Geoff on 2015/10/28 at 1:37pm in: Events Calendar PRO

      Happy Wednesday, folks! We’ve squeezed in a quick, but important maintenance release to Events Calendar PRO and wanted to let you know it’s available at this very moment. Events Calendar PRO 3.12.5 addresses a small, but significant issue that was…

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    • 10/28/15
    • Solved Closed
      Release: The Events Calendar PRO 3.12.3

      Posted by: Geoff
      Most Recent by: Rob on 2015/10/15 at 4:18pm in: Events Calendar PRO

      Hey folks! The Events Calendar PRO 3.12.3 is fresh off the grill and ready for your site. Bon appetite! The last version had a few bugs that we weren’t happy living with, so we’ve squashed them and now have a much better taste in mouths as we co…

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    • 10/15/15
    • Solved Closed
      Release: iCal Importer 3.12.2

      Posted by: Geoff
      Most Recent by: Geoff on 2015/10/01 at 1:26pm in:

      Howdy folks! A small update is available for the iCal Importer add-on for The Events Calendar. We made one minor tweak in iCal Importer 3.12.2: Tweak – Switch to the WordPress HTTP API when loading iCal data from an external source (with thanks to Bill…

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    • 10/1/15
    • Solved Closed
      Release: Filter Bar 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/10/01 at 1:25pm in: Filter Bar

      Hello, howdy, hi and all of the above! We’re happy to let you know that we have a very minor update available for the Filter Bar add-on of The Events Calendar. The release is small, but does squash a rather annoying bug: Fix – Ensure Filter Bar r…

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    • 10/1/15
    • Solved Closed
      Release: The Events Calendar PRO 3.12.2

      Posted by: Geoff
      Most Recent by: Geoff on 2015/10/01 at 1:23pm in: Events Calendar PRO

      The Events Calendar PRO 3.12.2 is ready for your updating pleasure. In this minor release, we squashed three bugs that will make your calendaring experience so much nicer: Fix – Avoid modifying permalinks unless it is absolutely necessary (props to Ja…

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    • 10/1/15
    • Solved Closed
      Release: The Events Calendar 3.12.3

      Posted by: Geoff
      Most Recent by: Geoff on 2015/10/01 at 1:20pm in: Events Calendar PRO

      We’re back once again with a fresh release off the presses. The Events Calendar 3.12.3 is a minor update that addresses one lonely bug we felt were worth crushing ahead of the work we’re doing on 4.0.: Fix – Ensure daily counts in month vie…

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    • 10/1/15
    • Solved Closed
      Release: The Events Calendar PRO 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/09/24 at 8:16am in: Events Calendar PRO

      Happy Wednesday, friends! We have a maintenance release ready for you that we suggest installing if you’ve already updated to version 3.12. And, if you haven’t update to 3.12, here’s what you’re missing and what to expect before you l…

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    • 9/24/15
    • Solved Closed
      Release: iCal Importer 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/09/23 at 4:08pm in:

      Happy Wednesday, friends! We have a maintenance release ready for you that we suggest installing if you’ve already updated to version 3.12. And, if you haven’t update to 3.12, here’s what you’re missing and what to expect before you l…

    • 1
    • 9/23/15
    • Solved Closed
      Release: Eventbrite Tickets 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/09/23 at 4:08pm in: Eventbrite Tickets

      Happy Wednesday, friends! We have a maintenance release ready for you that we suggest installing if you’ve already updated to version 3.12. And, if you haven’t update to 3.12, here’s what you’re missing and what to expect before you l…

    • 1
    • 9/23/15
    • Solved Closed
      Release: The Events Calendar 3.12.2

      Posted by: Geoff
      Most Recent by: Geoff on 2015/09/23 at 4:06pm in: Events Calendar PRO

      Happy Wednesday, friends! We have a maintenance release ready for you that we suggest installing if you’ve already updated to version 3.12. And, if you haven’t update to 3.12, here’s what you’re missing and what to expect before you l…

    • 1
    • 9/23/15
    • Solved Closed
      Release: The Events Calendar 3.12.1

      Posted by: Geoff
      Most Recent by: Geoff on 2015/09/11 at 10:22am in: Events Calendar PRO

      Hello, friends! If you missed the buzz, we’re ready with a maintenance release for you. The Events Calendar 3.12.1 makes just one change to our core plugin: Tweak – Text domains updated for consistency with the plugin slug Fix – Restored n…

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    • 9/11/15