Help Desk

Help Desk User: John Paul

Forum Topics Started

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    • Comments
    • Updated
    • Solved Closed
      price in list view for mobile

      Posted by: John Paul
      Most Recent by: Victor on 2018/11/26 at 1:24pm in: Event Tickets Plus

      I would like the price displayed on Mobile. It seems wierd that it is not shown given the amount of mobile traffic. Looking at the CSS you have a line of code @media only screen and (max-width:768px) { .tribe-events-list .tribe-events-event-cost span { dis…

    • 6
    • 11/26/18
    • Solved Closed
      release schedule

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2018/05/05 at 9:35am in: Events Calendar PRO

      Hi , I am about to update my clients website to 4.7.1 (ET and ET+) and EC 4.6.13 and EC Pro to 4.4.2.4.2 I do this on staging of course. But the testing can take a place over a whole week with the client. I often update only to find you have released a new…

    • 4
    • 5/5/18
    • Solved Closed
      ticket information

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2018/04/19 at 5:23am in: Event Tickets Plus

      Hi, the tickets sent to customers do not specify the date and time of the event. Is there a way to enable this? if not do you have a tutorial? this must be quite a common request. Regards

    • 7
    • 4/19/18
    • Solved Closed
      tickets number in photo view

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2018/03/13 at 9:35am in: Events Calendar PRO

      Hi, I was hoping you could help me to get some additional ticketing information into my ‘photo view’. I really like the ‘List View’ , however my client has always preferred the Photo View, but in the Grid format I have created within m…

    • 14
    • 3/13/18
    • Solved Closed
      Tribe Button

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2018/03/08 at 8:35am in: Events Calendar PRO

      Hi, I coded some CSS to non-display the tribe ”Buy Now ! ” button in the list view. I have also added the php code to my photo view so that I can also display the number of tickets, but again to not display the “Buy Now!” button. The…

    • 6
    • 3/8/18
    • Solved Closed
      Tickets to Places in List View

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2018/03/02 at 8:35am in: Event Tickets Plus

      Hi, I added the following code to the top of my functions.php file to change the wording from ‘tickets left’ to ‘places left’. add_filter( ‘tribe_tickets_buy_button’, ‘changes_button_text’, 11, 2 ); function cha…

    • 5
    • 3/2/18
    • Solved Closed
      Tribe Button

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2018/02/13 at 3:41pm in: Events Calendar PRO

      Hi, I coded some CSS to non-display the tribe ”Buy Now ! ” button in the list view. I have also added the php code to my photo view so that I can also display the number of tickets, but again to not display the “Buy Now!” button. The…

    • 3
    • 2/13/18
    • Solved Closed
      coupons and ticket count

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2017/12/09 at 8:35am in: Event Tickets Plus

      I am using Woo Commerce Gift Certificate Pro. When a customer buys a ticket using the coupon and the net price after the coupon applied is zero, two things don’t happen 1) they do not get an order confirmation 2) the inventory of tickets is not reduced …

    • 9
    • 12/9/17
    • Solved Closed
      woocommerce 3.0

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2017/08/14 at 9:35am in: Event Tickets Plus

      Hi, I notice in the ”known issues” page that updating to woocommerce 3.0 is still an issue. I know this has been around for a while. Is this still the case? or has the ”known issues” page not being updated? Thanks

    • 4
    • 8/14/17
    • Solved Closed
      Price of renewal of event calendar pro

      Posted by: John Paul
      Most Recent by: John Paul on 2017/04/06 at 3:23am in: Pre-Sales Questions

      I had to renew my license with you yesterday and was shocked at the price I had to pay. $79 !!! My renewal last year cost me $62 , so this is a 27% increase on the previous year. Even $62 is far too expensive for a renewal from a loyal customer. I also ha…

    • 3
    • 4/6/17
    • Solved Closed
      New Tribe add to cart button

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2017/03/09 at 8:35am in: Event Tickets Plus

      Hi, after updating events tickets/ plus I now have a tribe events ‘add to cart’ button when someone is booking an event. Previously it was using the Divi Theme Default button style I had. I have settings set to ”Full Styles” and events…

    • 6
    • 3/9/17
    • Solved Closed
      courses and trash

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/12/06 at 8:35am in: Events Calendar PRO

      Hi, my client has an odd practice of deleting courses and then re publishing them later. Unfortunately they disappear from trash after 30 days. Is there any changes I can make so that they dont disappear from trash?

    • 4
    • 12/6/16
    • Solved Closed
      Ticket Fieldsets values

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/11/10 at 8:35am in: Event Tickets Plus

      Hi, I love the ticket field set capabilty. Have you guys got any plans to add an option to a a ‘value’ field so we can sell add-on items, that can be added to the cart. This would be a great way of getting around the fact that your plugin is not …

    • 6
    • 11/10/16
    • Solved Closed
      free ticket order confirmation

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/11/02 at 9:35am in: Event Tickets Plus

      Hi, my client recently made a mistake and created some tickets and did not add the price. Before she spotted it some people had booked and rec’d their tickets. However, they seemed to have rec’d them without my client doing the order confirmatio…

    • 4
    • 11/2/16
    • Solved Closed
      Product add-ons

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/10/01 at 9:35am in: Event Tickets Plus

      I have tried to add two different product add-ons to my site in order to link them to a ticket. Basically I want to be able to ask the buyer if they would like to buy the ticket as a Gift to somebody else. If they select ‘YES’ then I add a postage…

    • 6
    • 10/1/16
    • Solved Closed
      getting bcc copy of ticket email to client

      Posted by: John Paul
      Most Recent by: Cliff on 2016/09/28 at 10:46am in: Event Tickets Plus

      if I add the following snippet into my functions file, I can get a bcc copy of the order confirmation sent from woo to my clients. Is there anything similar I can use to get a bcc for the emails when they receive the tickets??? add_filter( ‘woocommerce_…

    • 11
    • 9/28/16
    • Solved Closed
      Server error logs

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/09/28 at 9:35am in: Events Calendar PRO

      Hi, I have noticed a lot of error messages in my server logs associated with the calendar plugin. I cannot add the file as it is a txt file and it is too large to paste in here….. so here is a small section [Tue Aug 23 00:28:31.123994 2016] [:error] [pi…

    • 10
    • 9/28/16
    • Solved Closed
      Order actions

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/09/28 at 8:48am in: Event Tickets Plus

      I am on version 4.2.5 of Events ticket plus and using woocommerce. Looking at the threads it would appear that I should have an option to ‘resend tickets’ in Order Actions. But this does not appear for me. fyi. I am checking this on orders that …

    • 4
    • 9/28/16
    • Solved Closed
      event date in order recieved

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/09/26 at 9:08am in: Event Tickets Plus

      Hi, I know clients get the event date now in their ticket confirmation. But this date does not appear in my inbox when I get notification that someone has placed an order. Is there a snippet I can add to the functions file that would ensure that I see the eve…

    • 7
    • 9/26/16
    • Solved Closed
      upgrading events plugins

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/08/24 at 7:59am in: Events Calendar PRO

      Hi,, we are all agreed that any updates should be tested first on a staged site away from the live environment. But how best to do this when my license keys are assigned to the live site? Do I have to re-assign the keys to the staged site? or is there a mor…

    • 4
    • 8/24/16
    • Solved Closed
      changing the ticket fieldset

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/08/09 at 9:35am in: Event Tickets Plus

      Hi, if you add a ticket field set to a course and then in the Ticket Field set options add another field to that field set.. should this automatically flow through to the the course already added? or do you have to go inot each course and add the field set ag…

    • 4
    • 8/9/16
    • Solved Closed
      website launch

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/07/20 at 10:33am in: Events Calendar PRO

      just to let you know (because I know I have posted many topics) after 18 months of stops, start , delays my site finally went live for my client. They are absolutely delighted and thrilled. Many, many thanks to all of you guy that helped get me here. I could …

    • 5
    • 7/20/16
    • Solved Closed
      photo style event order

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/07/14 at 5:17pm in: Events Calendar PRO

      Hi,, when adding events, they are not appearing in event date order. This will be very confusing for users. In List view they present in the correct order. But not in Photo view. (Changed to say ‘Grid View’ on my website)

    • 17
    • 7/14/16
    • Solved Closed
      List view image link

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/07/12 at 9:35am in: Events Calendar PRO

      Hi, surprised that the the list view does not provide a link to the course by clicking on the image, which would be expected. Has it always been like this? or only since the updates? I can’t recall as I usually use the photo view. In photo view the ima…

    • 4
    • 7/12/16
    • Solved Closed
      photo view problem after update

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/07/08 at 9:35am in: Events Calendar PRO

      Hi , I updated to 4.2 and had an issue with the photo view. You will see from the captures below the problem with the way the excerpt is displayed. I have reverted back to 4.1.3 I am also seeing an issue with the view selector on the Courses page as I click …

    • 11
    • 7/8/16
    • Solved Closed
      New view created which you may like!!

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/07/06 at 9:35am in: Events Calendar PRO

      a friend of mine helped me create this new view which helps users quickly browse , check availability and read the course excerpt. You can check it out here… http://webnprosper.wpengine.com/events/list/?view=availability see what happens when you click …

    • 6
    • 7/6/16
    • Solved Closed
      Email title for tickets

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/07/05 at 2:54pm in: Event Tickets Plus

      Hi, when the email is sent to the purchaser with the tickets, the email is titled ‘Your course tickets from {sitename}’ where do I chnage this so that the actual sitenmae appears. I have fixed for all the other emails through the woocommerce sett…

    • 10
    • 7/5/16
    • Solved Closed
      field inputs not responsive

      Posted by: John Paul
      Most Recent by: Cliff on 2016/07/01 at 10:10pm in: Event Tickets Plus

      Hi, I have added some field sets to the tickets , which work great on 22″ screen.. but as soon as they a re resized they narrow down to small boxes.. see screenshot.. http://webnprosper.wpengine.com/event/johns-test-course/ use link above to view

    • 7
    • 7/1/16
    • Solved Closed
      label translations

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/06/13 at 4:33pm in: Event Tickets Plus

      Hi, I have used the following code snippet I get from another post on the fourm to translate ‘Tickets’ to ‘Places’ . Which has worked fine. However, it will not change ‘Photo’ to ‘Grid’ or ‘Month’ t…

    • 5
    • 6/13/16
    • Solved Closed
      Tickets sold out

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/06/07 at 7:14am in: Event Tickets Plus

      Hi, I would like to change the notice that says ”tickets sold out” to ”places sold out” I managed to do this for the events plugin to change events to courses (through the Functions.php) Is there a similar way I can do this for this p…

    • 5
    • 6/7/16
    • Solved Closed
      Ticket deliveries

      Posted by: John Paul
      Most Recent by: Ratings Droid on 2016/06/06 at 9:26am in: Event Tickets Plus

      Hi, is it possible to give users an option to take physical delivery of the product ? I would need to add a postage charge and the option for them to add a different address to the billing one. I have tried a ‘Product add-on’ plugin , but it will …

    • 5
    • 6/6/16
    • Solved Closed
      ticket count

      Posted by: John Paul
      Most Recent by: Support Droid on 2016/05/14 at 9:35am in: Events Calendar PRO

      Hi, I have upgraded to event tickets. This has meant the code I had to count the tickets remaining will not work anymore. However, I know that the tickets remaining appears now when viewing the Single event view.. which is great .. thank you..!! Could you tel…

    • 5
    • 5/14/16
    • Solved Closed
      Management of tickets

      Posted by: John Paul
      Most Recent by: Geoff on 2016/05/04 at 7:19am in: Event Tickets Plus

      Hi, I have noticed that when I create a new events and ticket. The ticket element of this also gets stored in the ‘Products’ are of WooCommerce. However, I have noticed that if I delete the event at some point; the ticket information stays put in…

    • 8
    • 5/4/16
    • Solved Closed
      Creating a new List view

      Posted by: John Paul
      Most Recent by: Support Droid on 2016/05/03 at 9:35am in: Events Calendar PRO

      Hi, is it possible for me to create a completely new page view based on the List View? I would like to create a View called ‘Courses at a glance’ which would be essentially the List view but with the image and content excerpt removed. I would achi…

    • 7
    • 5/3/16
    • Solved Closed
      Events Calendar version 4.0 feature

      Posted by: John Paul
      Most Recent by: George on 2016/04/25 at 3:53pm in: Events Calendar PRO

      https://tribe.uservoice.com/forums/195723-feature-ideas/status/916631?page=2 Hi , the above link says that a feature that enables the user to see how many tickets are remaining would be introduced in version 4.0 can you tell me how to activate this. I canno…

    • 4
    • 4/25/16
    • Solved Closed
      problem upgrading to Events Tickets Plus

      Posted by: John Paul
      Most Recent by: Brian on 2016/04/25 at 7:38am in: Event Tickets Plus

      Hi, I followed the procedure documented for deactivating WooCommerce Tickets and activating Events Tickets and Event Tickets Plus and I made sure all themes and plugins were up to date. The problem was that I could get no display of my events on the site in …

    • 3
    • 4/25/16
    • Solved Closed
      widget events list

      Posted by: John Paul
      Most Recent by: Support Droid on 2016/02/20 at 8:35am in: Events Calendar PRO

      Hi, I am updating this site on a test environment…. all is going ok , except when I updated my theme, something odd happened to the events list widget… I have the widget positioned on the Home Page and the Courses Page. But the CSS I had used to …

    • 3
    • 2/20/16