Help Desk

Tickets not showing up on event

  • Posts: 13 Topics: 6
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    With this past update this last week, our events which have ticket sales no longer show the WooTickets order form on the events.

    I.E. https://pbn.com/event/2018-cybersecurity-summit/

    We did have some customizations to the templates, but I removed all template overrides to see if that was causing the issue but no tickets show up.

    I have tried changing “Location of Tickets form” but that didn’t do anything either.

    Any insight on this?

    Posts: 13 Topics: 6
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    So this is very odd. I cloned the site and database to staging and it shows up just fine. There is nothing different between staging and production other than the url and the database name.

    Any ideas on what might be wrong?

    Posts: 13 Topics: 6
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    Posts: 65
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    Hi! Thanks for reaching out. We’re experiencing a high volume of support requests right now, but please do bear with us and we’ll review your question as quickly as possible.

    Posts: 13 Topics: 6
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    This was actually a conflict with the ElasticPress search plugin

    Posts: 1675
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    Hi,

    Welcome back on our Help Desk!

    Thank you for your feedback, I’m glad you found the culprit! That information will help us 🙂

    So I just created a bug report for this issue, and we’ll look into it. I will let you know what we find out.

    Cheers,
    Jeremy