Duplicate events from Google Calendar

[Ryan Weckerly]

I am getting duplicate events when importing from google calendar. I removed all events, removed all imports and set thme up again, but the issue continues. My client is very unhappy, as am I. I just purchased Event Hub for $400 in order to import 1000 times daily.

I have noticed many tickets regarding the same issue, so I trust you are working toward a solution

Any help you can provide would be apprciated.

[Courtney]

Hi Ryan

I’m very sorry this is happening. I have seen several threads reporting the same issue. The main workaround at this time seems to be to set the imports to a manual process.

In the meantime, there are a few options we can try to resolve this would help us narrow down the issue faster.

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thanks
Courtney 🙂

[Ryan Weckerly]

I am not seeing any errors, I know have nearly 200 events piling up on a single day. I can not temporarily activate another them as this is a live site. This is a multisite install and this is happening to 8 different calendars.

You mentioned that there are numerous threads reporting the same issue. This would lead one to believe that it is a plugin malfunction and not a plugin/theme conflict as the chance that all these users have the same plugin/theme conflict would be highly unlikely.

Any help would be appreciated.

[Courtney]

Hi Ryan

We can now confirm and are aware of this bug, and are very sorry this is happening to quite a few users. We have what we believe is the fix, we expect it to ship soon. We will notify you here as soon as that is available.

Thanks
Courtney ?

[Justin]

Until then is there anything available to help remove the duplicates?

[Courtney]

Hi Justin

I’d suggest using either Bulk Delete or WP Bulk Delete for this: https://wordpress.org/plugins/search/bulk+delete/.

Please let us know how it goes.

Thanks
Courtney 🙂

[Victor]

Hello Ryan!

Just wanted to share with you that a new maintenance release (for the Week of 7 August 2017) is out, along with some Event Aggregator server improvements and fixes that solves this issue.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-7-august-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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