Calendar Pro Filter Categories Directing to Blank Page

[Anna Acker]

Hi there,

Yesterday our Calendar Filters stopped working completely. When you click on a category, it directs you to a blank white page which it hasn’t done in the past. To see this please see here. https://intheknowupstate.com/calendar-of-everything/

It’s a major issue for us because this is the most popular area of our page and we are a new company with quite a bit of traffic. Any help would be greatly appreciated. We need to figure this out right away.

Thanks,

Anna

[Courtney]

Hello Anna

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. We recommend doing this on a staging site.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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