Support Forums

WooCommerce Tickets

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    • Solved Closed
      Welcome to the Beta!

      Posted by: George
      Most Recent by: George on 2015/08/25 at 10:22pm in: Community Tickets: August 2015 Beta

      Welcome, folks! If you’re posting in this forum, it means that (hopefully) you’re a participant in our Community Tickets beta. Please keep in mind that this forum is exclusively for those participating in the closed beta for The Events Calendar’s Commun…

    • 1
    • 8/25/15
    • Solved Closed
      The Events Calendar/PRO/Add-ons 3.11: things to be aware of

      Posted by: Rob
      Most Recent by: on 2015/07/22 at 11:49am in: Community Events

      Our upcoming launch of version 3.11 for The Events Calendar, Events Calendar PRO + all add-ons has been all about improving the quality of our plugins and that all of our plugins are seeing updates. As we were inspecting all the corners of our code for this…

    • 1
    • 7/22/15
    • Solved Closed
      Release: WooCommerce Tickets 3.9.2

      Posted by: Rob
      Most Recent by: on 2015/02/20 at 4:37pm

      Though we just released WooCommerce Tickets 3.9.1 a few days ago, we’ve been seeing reports over the past 24-hours of another bug that emerged after the substantial WooCommerce 2.3 update. We’ve just shipped a WooCommerce Tickets 3.9.2 patch that …

    • 1
    • 2/20/15
    • Solved Closed
      Ticket quantity control changes related to WooCommerce 2.3.0

      Posted by: Rob
      Most Recent by: Rob on 2015/02/13 at 1:35pm

      We’ve recently become aware of a change in WooCommerce (as of version 2.3.0) that has a visual effect on the WooTickets form, where the ticket quantity controls appear to be missing in Chrome and IE. Here is how the controls appear before the WooCommerce up…

    • 1
    • 2/13/15
    • Solved Closed
      Add custom field data to specific ticket meta after checkout

      Posted by: Erico
      Most Recent by: Erico on 2015/08/31 at 5:17pm

      I’ve implemented the code found at http://stackoverflow.com/questions/22824303/woocommerce-get-quantity-of-specific-items-in-cart-on-checkout-page/31864150#31864150 with a few modifications for my needs. The problem is, I’m not sure how to attach …

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    • Today
    • Solved Closed
      Tickets don't appear

      Posted by: Jonathan
      Most Recent by: Jonathan on 2015/08/31 at 5:02pm

      Hi Team, My client just create a new event, and made some tickets for it, but they don’t appear in the page …

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    • Today
    • Solved Closed
      Dont have the purchase tickets option on the events calendar

      Posted by: bradpurper
      Most Recent by: Brian on 2015/08/31 at 4:43pm

      Hey I am having the same issue as I saw someone else posted today. It has been a while, but I did have an event with tickets being sold, but now the option to purchase the tickets is not seen in the events calendar. I thought I remember seeing a box when crea…

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    • Today
    • Solved Closed
      I hate ticket-email default template

      Posted by: oniregoc
      Most Recent by: oniregoc on 2015/08/31 at 3:24pm

      Hi, mmm…with such title I am sure a lot of you will read the message ! 😉 In fact I really hate the default email template : too big, information too mixed, no design, especialy if the data are full of details. And I am wondering how I could design it…

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    • Today
    • Solved Closed
      empty security code when auto complete order

      Posted by: mpinkster
      Most Recent by: mpinkster on 2015/08/31 at 2:37pm

      We have used your system for some time with no problems. But now we updated the site for the new event. Also updated wordpress to latest and your plugins also. Since the new updates we have the following issue: We use the following code to autocomplete orders…

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    • Today
    • Solved Closed
      How to get WooTickets to show in main blog loop

      Posted by: Hannah
      Most Recent by: Geoff on 2015/08/31 at 1:41pm

      Hey, I got the events to show in the main blog loop, however I also need the wootickets form on the main page posts and I”m not really sure how to get it there. I’m pretty sure this isn’t a bug or conflict, it just looks like whatever the pl…

    • 2
    • Today
    • Solved Closed
      No approvals necessary

      Posted by: Katrina
      Most Recent by: Brian on 2015/08/31 at 1:21pm

      Hi, Is it possible to allow the confirmation email with the ticket number to be sent automatically at the same time as the order confirmation? We don’t have the time or personnel to manually review/approve each order. Thanks! Laura

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    • Solved Closed
      error crashes database

      Posted by: smpcherrypoint
      Most Recent by: smpcherrypoint on 2015/08/31 at 11:38am

      I thought I had resolved this last week but there continues to be some kind of error being generated that kills my server. Here are the last few lines of the error_log. [Fri Aug 28 12:01:27 2015] [warn] [client 38.124.248.52] mod_fcgid: stderr: 70f18aada2478b…

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    • Today
    • Solved Closed
      No WooCommerce Fields display on Event Page

      Posted by: John
      Most Recent by: Geoff on 2015/08/31 at 9:24am

      No Event Ticket fields are displaying on the event page. It was working previously but in the past few weeks I’ve gotten an issue. I’ve deactivated all plugins (except for the necessary ones: WooCommerce, WooTickets, The Events Calendar) and the i…

    • 2
    • Today
    • Solved Closed
      Product view

      Posted by: Eduardo
      Most Recent by: Brian on 2015/08/31 at 7:50am

      It is possible to have the same design for woo commerce tickets as I have for a single woo commerce product?

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    • Today
    • Solved Closed
      Sort Attendees

      Posted by: John
      Most Recent by: Brian on 2015/08/31 at 7:25am

      I’ve been looking for information about sorting the attendees page by purchaser name. It becomes pretty important when the list is long. I found a way to accomplish, but had to hack a core file. I’m looking for a way to do it with a filter or acti…

    • 2
    • Today
    • Solved Closed
      hide ticket sales

      Posted by: gcaottawa
      Most Recent by: Nico Santos on 2015/08/31 at 6:46am

      Hello, I need your help to figure out a way to hide the ticket sales off the event’s page. Because my users will be buying that ticket with other tickets with a bundle via the shopping page. Thank you!

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    • Today
    • Solved Closed
      Fatal error

      Posted by: Steffen
      Most Recent by: George on 2015/08/31 at 6:43am

      Hell everybody I purchased WooTickets and before that I have to install The Events Calendar. I guess that this calendar is preinstalled by the theme of kriesi.at “incarnation”. But okay, after uploading the wootickets plugin it told me to activate…

    • 2
    • Today
    • Solved Closed
      Change message below "New Customer Order" email

      Posted by: Sean
      Most Recent by: Brian on 2015/08/28 at 12:50pm

      I can’t find where to change this. Checked knowledgebase. I want to change this: You’ll receive your tickets in another email. because we are not sending tickets by email (in-person pickup at event), and it’s confusing our customers.

    • 4
    • 8/28/15
    • Solved Closed
      Add a comma in the price field

      Posted by: Heather
      Most Recent by: Brian on 2015/08/28 at 12:50pm

      How do I add a comma in the price field? When I do it manually, it does not show up. Is there a way to change the code to make this do this automatically? http://ittrainingsolutions.net/class/vmware-vsphere-install-configure-manage-6-0-2/ I’m suprised I…

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    • 8/28/15
    • Solved Closed
      Featured Image Not Displaying During Checkout

      Posted by: Heather
      Most Recent by: Brian on 2015/08/28 at 7:25am

      When I add a featured image to an event, I do not see that featured image repeated when someone checks out. http://ittrainingsolutions.net/classes/ 1. someone finds a course/event (with featured image) 2. Someone adds a ticket to their shopping cart. 3. They…

    • 4
    • 8/28/15
    • Solved Closed
      multiple person discount

      Posted by: mindcraft
      Most Recent by: Brian on 2015/08/27 at 1:11pm

      Hello I am using wootickets for a seminar and I want to be able to offer discount if you buy several tickets at once. like this 1 person 100 USD 2 persons 180 USD 3 persons 250 USD And so on. Is it possible to achieve this somehow?

    • 2
    • 8/27/15
    • Solved Closed
      Deadlock database error generating huge error logs

      Posted by: smpcherrypoint
      Most Recent by: Brian on 2015/08/25 at 1:43pm

      I have 12 gigs of error logs that repeat this line: mod_fcgid: stderr: WordPress database error Deadlock found when trying to get lock; try restarting transaction for query DELETE FROM wp_options WHERE option_name = ‘_transient_tribe_events_pro_processi…

    • 4
    • 8/25/15
    • Solved Closed
      WooTickets and Gift Certificates

      Posted by: John
      Most Recent by: Brian on 2015/08/25 at 8:33am

      I wanted to post this in case it helps other users of your products. Before I purchased EC Pro and Woo Tickets I was keen to know if your software integrated well with any particular Gift Certificate Plug-in; so that users could buy certificates and then red…

    • 2
    • 8/25/15
    • Solved Closed
      Any way to stay on calendar, vs go to cart?

      Posted by: barback
      Most Recent by: Nico Santos on 2015/08/24 at 1:09pm

      I’ve modified the events calendar list view to show tickets there — so folks don’t have to click through to detail view to buy tickets. We’re offering a discount to anyone spending $120 in one session (shows are $20 each for this fes…

    • 4
    • 8/24/15
    • Solved Closed
      Free Events Not Updating

      Posted by: Tim
      Most Recent by: George on 2015/08/21 at 3:25pm

      Good afternoon, When I list an event as free (i.e., 0 in the input field for the ticket), the event is not able to be added to the WooCommerce cart. I receive the message, “This product cannot be added to the cart.” When I check the event/product…

    • 2
    • 8/21/15
    • Solved Closed
      Paypal Merchant Changes

      Posted by: Randall
      Most Recent by: George on 2015/08/21 at 2:52pm

      Support, I just received the following message from Paypal and wondered if the current Woo-tickets plug-in is covered. We’re contacting our merchants with a reminder about some important information in response to an industry-wide security upgrade which is …

    • 2
    • 8/21/15
    • Solved Closed
      Set Different price for Different membership plan

      Posted by: Salih
      Most Recent by: George on 2015/08/21 at 6:59am

      Hello i am looking for member plugin that compatible with our event and woocommerce ticket. because i want to set different price for different member. also user can login/logout using woo-commerce registration. i have seen some membership pro ,userpro,membe…

    • 2
    • 8/21/15
    • Solved Closed
      Won't let me check out

      Posted by: lana
      Most Recent by: George on 2015/08/21 at 5:00am

      Hello, Try adding The Day 1 IGN event to cart here: http://173.236.99.163/~tarteeb/events/2015-09/ And check out- it wont let me. Also the minimum order is always 0 how do i change it? It’s not user friendly at all. Thanks, Lana

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    • 8/21/15
    • Solved Closed
      Wooticket + Woocomerce product addon

      Posted by: Christelle
      Most Recent by: Geoff on 2015/08/18 at 3:17pm

      In case you need to use Woocommerce product addon with Wooticket, you can modify the file tickets.php this way ; <?php global $woocommerce; $is_there_any_product = false; $is_there_any_product_to_sell = false; ob_start(); ?> <?php ?>…

    • 2
    • 8/18/15
    • Solved Closed
      Show Title of Event in Confirmation/Receipt Email?

      Posted by: Cristina
      Most Recent by: Nico Santos on 2015/08/17 at 7:04am

      Hi there! I was wondering if there was a way to include the name of the event in the initial confirmation email from WooCommerce when a ticket is purchased? I know all of the details are included on the ticket itself, but it is important to this organization …

    • 4
    • 8/17/15
    • Solved Closed
      woocommerce 2.4.1

      Posted by: John
      Most Recent by: George on 2015/08/16 at 11:28am

      Hi , I am currently on woocommerce 2.3.13 and notice that my dashboard is telling me to upgrade to 2.4.1 apparently this is a major update…do you guys know if this will cause any issues with WooTickets or has that being tested as ok to go at your end? I…

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    • 8/16/15
    • Solved Closed
      Publicize publishes tickets to social networks

      Posted by: Tyler
      Most Recent by: George on 2015/08/16 at 11:01am

      I am using JetPack Publicize on my site with WooTickets. Whenever I make a new ticket, it posts the ticket info across all social networks. I don’t want it to do this. Any idea on how to fix this?

    • 3
    • 8/16/15
    • Solved Closed
      Problems with quantity input

      Posted by: Carl
      Most Recent by: Brian on 2015/08/13 at 1:42pm

      Hi, I’ve just updated woocommerce tickets to the latest version and I’m having problems with the quantity input. (I have the Woocommerce Quantity Increment plugin too). When I want to add 1 ticket it suddenly goes up to 2, 4, 6 so on..rather than…

    • 3
    • 8/13/15
    • Solved Closed
      Link event to existing ticket

      Posted by: xrossglobalgroup
      Most Recent by: Nico Santos on 2015/08/13 at 11:54am

      I am organising many events and trips that repeat once or twice per year. I’ve already installed an event duplicator plugin on my site, so it’s very easy to duplicate an event and simply change some of the details, such as the date, time or option…

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    • 8/13/15
    • Solved Closed
      Mistake On Licence Upgrade

      Posted by: Simon
      Most Recent by: Brian on 2015/08/13 at 8:18am

      Good Afternoon, I’ve just upgraded an existing licence from Single to Business (wootickets) thinking it was a different plugin. I appreciate this is a very silly mistake but wonder if you can either downgrade the licence or offer a credit against the pl…

    • 2
    • 8/13/15
    • Solved Closed
      Checkout Event Date

      Posted by: philmacaulay
      Most Recent by: Brian on 2015/08/12 at 8:15am

      I notice that at checkout there is no DATE REFERENCE for the event – just the event name??? How can I show the date??

    • 3
    • 8/12/15
    • Solved Closed
      WooTickets combined with WooCommerce Order Barcode

      Posted by: Jocelyn B.
      Most Recent by: Brian on 2015/08/12 at 7:41am

      Dear Team, is it possible to combine the add-on WooCommer Order Barcode (http://www.woothemes.com/products/woocommerce-order-barcodes/) with the ticketing so check-ins are way faster with a scanner than searching for the security code? This would be fantastic…

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    • 8/12/15
    • Solved Closed
      Function to view the tickets front form

      Posted by: Florent
      Most Recent by: George on 2015/08/11 at 9:16am

      Hi I need to add the tickets front form on particular page. Is a function exist to do that ? (like view_frot_form( $event_id) for example? If not how to generate this form? Thansk in advance

    • 4
    • 8/11/15
    • Solved Closed
      Ticket not showing since the last update

      Posted by: Arnoys
      Most Recent by: Brian on 2015/08/10 at 7:35am

      Hello, I have a problem, since the last update. On all my event where I did created ticket, they don’t show on my event. I am able to find them in the Dashboard (both in the event part and woocommerce), but no in the event for my customer. What should …

    • 8
    • 8/10/15
    • Solved Closed
      Use event cost field value for events with multiple tickets

      Posted by: Helen
      Most Recent by: George on 2015/08/09 at 6:17pm

      Hello, We’re wanting to know how to change the Cost value of an event from a range to a set value determined by the events Cost field in the backend…..ok, going to have to explain that one! At the moment events on our site have multiple ticket opt…

    • 6
    • 8/9/15
    • Solved Closed
      Add attendees per ticket! (source code inside)

      Posted by: Rob
      Most Recent by: George on 2015/08/09 at 5:26pm

      As it’s a popular request yet to be fulfilled by Modern Tribe, I have taken the liberty of helping out the fellow forum with some source code to help you “get by”. The only issue with this code is the “export” functionality ̵…

    • 4
    • 8/9/15
    • Solved Closed
      Check in with a different name of the buyer.

      Posted by: Marcelo
      Most Recent by: Brook on 2015/08/07 at 7:30am

      Hi, I’m using WooCommerce Tickets and have a need. When a customer purchases 2 or more tickets to an event, he must provide the name, email and / or phone of the person who will use the ticket, so that it is possible to check in. For example, a company …

    • 14
    • 8/7/15
    • Solved Closed
      Event Reminders Redux (2015 Version)

      Posted by: smalldogcreative
      Most Recent by: George on 2015/08/06 at 10:26am

      OK, I’ve counted at least 25 inquiries about Event Reminders – what is easily an absolutely mission-critical component of Events Management in 2015 and beyond. How many of those inquiring in these forums take the time to express their need in User…

    • 4
    • 8/6/15
    • Solved Closed
      Ticket stock problem – overselling is possible

      Posted by: Chris
      Most Recent by: Josh on 2015/08/06 at 6:12am

      We’re seeing a problem with stock, in that it’s letting users overpurchase events. Originally we set stock at 60, and then when users purchased it, the Sold notification would say 1 of 61 sold, 2 of 62 sold. Obviously this is not correct. We then …

    • 5
    • 8/6/15