Support Forums

WooCommerce Tickets

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    • Updated
    • Solved Closed
      Release: WooCommerce Tickets 3.9.2

      Posted by: Rob
      Most Recent by: on 2015/02/20 at 4:37pm

      Though we just released WooCommerce Tickets 3.9.1 a few days ago, we’ve been seeing reports over the past 24-hours of another bug that emerged after the substantial WooCommerce 2.3 update. We’ve just shipped a WooCommerce Tickets 3.9.2 patch that …

    • 1
    • 2/20/15
    • Solved Closed
      Ticket quantity control changes related to WooCommerce 2.3.0

      Posted by: Rob
      Most Recent by: Rob on 2015/02/13 at 1:35pm

      We’ve recently become aware of a change in WooCommerce (as of version 2.3.0) that has a visual effect on the WooTickets form, where the ticket quantity controls appear to be missing in Chrome and IE. Here is how the controls appear before the WooCommerce up…

    • 1
    • 2/13/15
    • Solved Closed
      Order Error

      Posted by: david
      Most Recent by: Brian on 2015/07/07 at 2:56pm

      Hi guys, I upgraded to the Pro version for this site, with tickets add on also. It appears the recurring events conflict with WooCommerce is an issue for the client. There is no way that they can use the tickets system as is without the ability to book a spec…

    • 2
    • Today
    • Solved Closed
      Problem with date in email confimation

      Posted by: popyoga
      Most Recent by: popyoga on 2015/07/07 at 10:17am

      Hi, I have a problem with the email confirmation when a product has been sold. When a customer buy a ticket which is recurring, in the email he receive a date which is the date of the creation of the event and not the event date he bought. Can you help me for…

    • 2
    • Today
    • Solved Closed
      Add spinner to no of tickets required

      Posted by: Sean
      Most Recent by: Sean on 2015/07/07 at 7:54am

      On the demo of tickets for woo commerce it shows a spinner to determine the number of tickets to add. How to I get a spinner on there please.

    • 3
    • Today
    • Solved Closed
      Change of position of Ticket Selector

      Posted by: Martin
      Most Recent by: Brian on 2015/07/07 at 7:22am

      Hey, I would like to move the choosing possibility for the tickets from the bottom of the page (underneath the Venue information) to above the Details but below the +Google Calender etc Buttons. How to do that? Thank you!

    • 2
    • Today
    • Solved Closed
      Customizing the html ticket that gets sent to the purchaser.

      Posted by: Mary
      Most Recent by: Mary on 2015/07/07 at 6:43am

      We use the tickets all the time for small events and are getting ready for a larger event. At the larger event we would like people to be able to buy multiple tickets and share digital or paper versions with the people who they have purchased tickets for. The…

    • 6
    • Today
    • Solved Closed
      Follow Up E-Mails: Why are Mails in query?

      Posted by: Benjamin
      Most Recent by: Brian on 2015/07/06 at 8:58am

      hi there, i just set up “follow up e-mails” for wc tickets. when i set up an e-mail to be sent in a time before an event starts, it all works perfectly. but when i set up an e-mail to be send after an event has endet – lets say 5 minutes aft…

    • 5
    • Yesterday
    • Solved Closed
      Frontend not showing any tickets

      Posted by: Florian
      Most Recent by: Brian on 2015/07/06 at 8:40am

      Hi there, sorry to bother you. seems to be a problem with the communication between the plugins woocommerce and woocommer tickets as well as event calender pro. 1. Backend: I installed the plugins I shoud bought from you. If I now insert an new event with a …

    • 4
    • Yesterday
    • Solved Closed
      Displaying multiple ticket prices in event listing

      Posted by: Steven
      Most Recent by: Geoff on 2015/07/06 at 7:07am

      Hi there, Love the plugin and The Event Calendar Pro plugin. I am just having one issue. We are listing events that have multiple ticket prices, however only one ticket price is displaying on our event list: https://newhorizons.community/events/category/new-h…

    • 3
    • Yesterday
    • Solved Closed
      Currency not updating Woocommerce Tickets

      Posted by: Ivan
      Most Recent by: Geoff on 2015/07/06 at 7:06am

      Hi The currency does not change from $ to Zar on the preview page? http://www.originfitness.co.za/event/vipr-6-steps-to-intergration/?preview=true&preview_id=7377&preview_nonce=c11ff94cc6

    • 6
    • Yesterday
    • Solved Closed
      Customizing the Customer "Thanks For Your Order" email

      Posted by: Sean
      Most Recent by: Geoff on 2015/07/06 at 6:57am

      There’s just one line of text I want to change in the order email. “Your tickets will be sent in another email.” Unfortunately that’s not the case for our client, she wants it customized with information how to redeem their tickets. I …

    • 3
    • Yesterday
    • Solved Closed
      WooCommerce Tickets are missing from my events

      Posted by: brendakato
      Most Recent by: Barry on 2015/07/06 at 5:58am

      My wootickets are missing since yesterday on my events. Not sure how to troubleshoot this. I’m using The Events Calendar: WooCommerce Tickets The events are not listed in the same way as before, it says I need to update my EventsCalendar plugin but I ha…

    • 8
    • Yesterday
    • Solved Closed
      Change default ticket price displayed

      Posted by: kirstyburgoine
      Most Recent by: Barry on 2015/07/06 at 5:47am

      Hi, I have a website using the Events calendar, Woocommerce and the Woocommerce tickets add-on. Each event has multiple different tickets available for it depending on the type of attendee (i.e. standard attendee, sponsor etc.). When you view an event, a pri…

    • 4
    • Yesterday
    • Solved Closed
      Cart page is not seeing the tickets

      Posted by: Salina
      Most Recent by: Geoff on 2015/07/03 at 11:58am

      I have set up the Calendar (non-PRO) and we have purchased WooCommerce Tickets. It all set up really easily but when I choose the number of tickets when testing and “Add to Cart”, the cart page comes up with “Sorry, this product cannot be pu…

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    • 7/3/15
    • Solved Closed
      Woo tickets not displaying

      Posted by: Harry
      Most Recent by: Barry on 2015/07/03 at 6:52am

      Hi. I’m a designer more than a developer, so my knowledge is a little sketchy. I can figure some stuff out but not like a pro 😉 I bought the OSMOSIS theme which included your free calendar but I upgraded to pro and got a licence for woo tickets. Had…

    • 3
    • 7/3/15
    • Solved Closed
      Displaying tickets in categories on event page

      Posted by: Anthony
      Most Recent by: Geoff on 2015/07/03 at 5:17am

      Hello, Thanks as always for making killer products. Everything on my end is working like a champ, so no direct issues. My client did approach us having the ability to group multiple tickets together that all reside on one event and then have separate titles f…

    • 4
    • 7/3/15
    • Solved Closed
      Sale of ticket adds 1 to total stock

      Posted by: Pete
      Most Recent by: George on 2015/07/02 at 3:57pm

      I’ve set the stock level to 50. When I buy a ticket (as a test), the event summary reads, “Sold 1 of 51″. When I tried buying all 50, the line reads. “Sold 51 of 101″.

    • 6
    • 7/2/15
    • Solved Closed
      Woocommerce Ticket link to Product

      Posted by: philmacaulay
      Most Recent by: Barry on 2015/07/02 at 7:29am

      Back in April last year I get a Link to some code from Barry: https://theeventscalendar.com/support/forums/topic/on-single-event-show-a-link-to-ticket-in-woocommerce-follow-up/ This seemed to work well enough then however when No Tickets are available: if ( 0…

    • 4
    • 7/2/15
    • Solved Closed
      Page Not Found with Woocommerce Tickets

      Posted by: Nathan
      Most Recent by: Barry on 2015/07/02 at 6:04am

      Hello! I recently updated Woocommerce and now our tickets pages are all giving “Page Not Found” / 404 Errors. I updated my license for Woocommerce Tickets (actually, I accidentally bought a new one, I’ll email about that separately) but I st…

    • 8
    • 7/2/15
    • Solved Closed
      woocomerce tickets

      Posted by: Joerg
      Most Recent by: Brian on 2015/07/01 at 8:49am

      hi there, i need to take out a sentence in the emails that are sent out to me and to the customer after the billingform hast been submitted. “You will receive the tickets in a seperte email.” this sentence is a wrong information in my case we dont…

    • 3
    • 7/1/15
    • Solved Closed
      VAT ???

      Posted by: A.A.
      Most Recent by: Brian on 2015/07/01 at 8:48am

      Price is amazingly not working well with the Eventscalendar pro/wootickects plugins: The top of the event page show the price excluding vat, the ticket including vat (at the same [page) and the billing is the price including vat, but stating that’s excl…

    • 3
    • 7/1/15
    • Solved Closed
      Add More than one ticketed event to cart

      Posted by: David
      Most Recent by: Brian on 2015/07/01 at 8:47am

      Hi! I am having an issue where the shopping cart will not allow processing of more than one event. Once a second event is added, the first event is removed from the cart. Thank you for your help in this matter.

    • 3
    • 7/1/15
    • Solved Closed
      The Event Date not Purchase Date

      Posted by: tydennis
      Most Recent by: Brian on 2015/07/01 at 8:43am

      I’m trying to get the Event Date to show up on the Ticket that the user would get. The only date that’s showing is the date the ticket was purchased. Everything looks good on the ticket and if I can get the date of the event to show I’ll be…

    • 4
    • 7/1/15
    • Solved Closed
      Event Reminder Emails

      Posted by: mimwebmaster
      Most Recent by: Barry on 2015/07/01 at 8:42am

      Hey everyone! I’m trying to set up a site for hosting Webinars for my work. It’s all basically in order except that I would love a way to automate the event reminder emails. It would be awesome to utilize something like the WooCommerce Follow Up E…

    • 3
    • 7/1/15
    • Solved Closed
      How to ticket and post a 2 day Workshop?

      Posted by: fellene
      Most Recent by: Geoff on 2015/07/01 at 7:47am

      I have a two day workshop that costs $175. I have the WooCommerce ticket plugin installed (under client’s license) and it’s working. Yay! I tried setting it up as a two day event, but the tine was listed as 8:30 am on Aug. 6 until 4:30 pm on Aug…

    • 2
    • 7/1/15
    • Solved Closed
      Tickets, Products and Different Tax Classes

      Posted by: Brittany
      Most Recent by: Barry on 2015/07/01 at 7:12am

      Hi there, I am really struggling with applying different tax classes to regular products and tickets. My client is expecting this setup: Tickets: Apply “Tax Class 1″ All other Products: Apply “Tax Class 2″ I think I have a good grasp o…

    • 2
    • 7/1/15
    • Solved Closed
      Changing default product category from "Ticket"

      Posted by: Roni
      Most Recent by: Brian on 2015/06/30 at 11:05am

      Hello, We are using Woocommerce in Finnish webshop and obviously the default category cannot be “Ticket” but localized as “Tapahtumaliput” (word for “Event Tickets” in Finnish). I figured out from this https://theeventscale…

    • 2
    • 6/30/15
    • Solved Closed
      can't create new tickets!

      Posted by: Philippe
      Most Recent by: Geoff on 2015/06/30 at 8:53am

      hello I just bought your plugin to manage an event.. everything looks good except I can’t create tickets rendering the whole thing unusable.. as soon as I create a new ticket in the event page a box says “ticket saved” but nothing is display…

    • 6
    • 6/30/15
    • Solved Closed
      Resend Tickets Manually

      Posted by: josearistud
      Most Recent by: Brian on 2015/06/30 at 7:45am

      Hi, 1) I want to know if there is any way to send out the tickets manually? We used to have an option inside the Actions Dropdown menu in woocommerce but is not there anymore. Can you help? Thanks. 2) Also I want to be able to edit the style and color for the…

    • 5
    • 6/30/15
    • Solved Closed
      WooCommerce Tickets not Showing at front end

      Posted by: mjmaltby
      Most Recent by: Brian on 2015/06/30 at 5:49am

      Events and tickets are creating fine on the backend but i am unable to see the tickets associated with events at the front end . Previously it was working fine but today an error start coming that at the bottom Warning: include(/home/girlguid/public_html/wp-…

    • 14
    • 6/30/15
    • Solved Closed
      How Do I get ticket end time?

      Posted by: designstudio
      Most Recent by: Brian on 2015/06/29 at 6:01pm

      Hello, I’m trying to get the ticket end time so I can show a custom message when online ticket purchase time has ended but can buy it at the venue on the day of the event. Is there a function like “tribe_get_end_date” to do this? Thanks

    • 5
    • 6/29/15
    • Solved Closed
      Can't kill "You'll receive your tickets…"

      Posted by: Stuart
      Most Recent by: Brian on 2015/06/29 at 5:58pm

      Hello, I have commented out the code in class-wootickets that outputs this message, yet it remains on emails. Where is this phantom controlled? I cannot seem to get rid of this message. What am I missing here? Stu if ( ! $has_tickets ) return; if ( $has_tic…

    • 3
    • 6/29/15
    • Solved Closed
      Barcodes in Tickets

      Posted by: josearistud
      Most Recent by: Brian on 2015/06/29 at 12:41pm

      Hi, Just as a suggestion, please include Barcode Scanning in near future updates. This feature will add a lot of value to your already successful plugin. Very useful for quick check-ins when you have thousands of registrants. Thanks.

    • 2
    • 6/29/15
    • Solved Closed
      Problem with cart in IE

      Posted by: Katherine
      Most Recent by: Brian on 2015/06/29 at 12:37pm

      Hi there I have a little problem, it will not add event tickets to the cart in IE11, it seems to work in other browsers with out a problem. Thanks Katherine

    • 4
    • 6/29/15
    • Solved Closed
      Missing Tickets on Single Events Page

      Posted by: Benjamin
      Most Recent by: Brian on 2015/06/29 at 12:29pm

      I’ve read through a number of similarly named forum tickets, but have not been able to figure out why my tickets aren’t showing up on my events. Things I’ve already tried: – created a new test event and carefully filled out everything …

    • 4
    • 6/29/15
    • Solved Closed
      Cannot buy tickets Help Please!

      Posted by: Holly
      Most Recent by: George on 2015/06/29 at 8:51am

      This morning I realized that on my website the buy tickets function has disappeared. I have 14 events and there was the option to buy a ticket and change the amount of tickets to be purchased on each event listed. This has now disappeared therefore leaving me…

    • 2
    • 6/29/15
    • Solved Closed
      Events > Settings > Tickets not showing

      Posted by: Ciaran
      Most Recent by: Brian on 2015/06/29 at 8:05am

      Hi, I have The Events Calendar 3.10 and WooCommerce 2.3.11 activated. I just purchased and installed WooTickets 3.10. After purchase I was instructed to activate the plugin at Events > Settings > Tickets, but this section or tab is not showing. The Tic…

    • 2
    • 6/29/15
    • Solved Closed
      Styling ticket email

      Posted by: Nicholas
      Most Recent by: Geoff on 2015/06/26 at 11:05am

      I’ve been pulling my hair out trying to get the ticket email sent to customers to look like the rest of the emails sent out by WooCommerce. It’s not inserting the header image I uploaded to the general settings or any of the styles I’ve set.…

    • 6
    • 6/26/15
    • Solved Closed
      Support after license transfer to client?

      Posted by: Eve
      Most Recent by: Josh on 2015/06/25 at 7:20pm

      Hi There, 1. Will I still be able to access my support acct. and post topics in the forum after I transfer license to the client? (When we go live, I will transfer license to client), but i will continue to develop on clients site and would like to continue t…

    • 2
    • 6/25/15
    • Solved Closed
      Fatal

      Posted by: Clinton
      Most Recent by: Brian on 2015/06/25 at 5:07am

      I have just installed Events Calendar and Woocommerce Tickets and got the following error: Fatal error: Class ‘WC_Product’ not found in /home/freedivi/public_html/wp-content/plugins/wootickets/src/Tribe/Main.php on line 562. Any suggestions on wh…

    • 2
    • 6/25/15
    • Solved Closed
      No "+" "-" in the quantity field ticktes

      Posted by: Manuel Jesús
      Most Recent by: Brian on 2015/06/25 at 4:57am

      Hello, after installing the “The Pro Events” plugin, I created an event and I find that the option to add or remove tickets not appear “+” “-” where the user can choose that number of tickets you want. What I have to do for…

    • 4
    • 6/25/15