Support Forums

WooCommerce Tickets

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    • Solved Closed
      Release: WooCommerce Tickets 3.9.2

      Posted by: Rob
      Most Recent by: on 2015/02/20 at 4:37pm

      Though we just released WooCommerce Tickets 3.9.1 a few days ago, we’ve been seeing reports over the past 24-hours of another bug that emerged after the substantial WooCommerce 2.3 update. We’ve just shipped a WooCommerce Tickets 3.9.2 patch that …

    • 1
    • 2/20/15
    • Solved Closed
      Ticket quantity control changes related to WooCommerce 2.3.0

      Posted by: Rob
      Most Recent by: Rob on 2015/02/13 at 1:35pm

      We’ve recently become aware of a change in WooCommerce (as of version 2.3.0) that has a visual effect on the WooTickets form, where the ticket quantity controls appear to be missing in Chrome and IE. Here is how the controls appear before the WooCommerce up…

    • 1
    • 2/13/15
    • Solved Closed
      Event price displayed bug

      Posted by: Long
      Most Recent by: Josh on 2015/04/20 at 9:16pm

      2 issues if you can help me: 1. The Event Price displayed on the list view and top of the events page is only showing the latest ticket that was added for an event. E.g. if I add a ticket for $10, then another for $20, the Event price is set as $20. How can w…

    • 2
    • Today
    • Solved Closed
      Issues with the Woocommerce Tickets Plug in

      Posted by: Ellen
      Most Recent by: Ellen on 2015/04/20 at 9:13pm

      Hi, just purchased the woocommmerce plugin today and am having some issues. The plus/minus on http://sincitybrewtours.com/event/test-tour/ is on different lines instead of being on the same line. You click ‘add to cart’ and the cart total section…

    • 1
    • Today
    • Solved Closed
      not able to show tickets in "list" view

      Posted by: Amy
      Most Recent by: Amy on 2015/04/20 at 4:37pm

      Hi there, I’ve only just purchased wootickets yesterday and so this may very well be a user problem… However, when I’m on my events page it defaults as the calendar view to see all of my events laid out on a calendar. In the top corner it has a…

    • 1
    • Today
    • Solved Closed
      Add To Cart Not Working

      Posted by: Jeramiah
      Most Recent by: Brian on 2015/04/20 at 4:21pm

      I’ve done some extensive troubleshooting to rule out theme and woocommerce issues. I’ve narrowed the issue directly to the events calendar tickets plugin. When clicking the “ADD TO CART” button, it takes you to the cart page, but ne…

    • 2
    • Today
    • Solved Closed
      Really need multiple date/time support for single events.

      Posted by: Tevya
      Most Recent by: Tevya on 2015/04/20 at 12:17pm

      I understand PRO has recurring events. That’s not what I want, and not what a number of your other customers have requested. What I need is for a single event to have multiple dates and times. My client would like to sell a live, in-person class that…

    • 2
    • Today
    • Solved Closed
      Creating a ticket from the backend of the site?

      Posted by: James
      Most Recent by: Geoff on 2015/04/20 at 11:03am

      Hi there, I have the scenario where a few customers have come to the door of the venue on the night of an event and want to purchase a ticket there and then. I want to create the ticket from the backend of the WordPress site and wooTickets for him/her and jus…

    • 4
    • Today
    • Solved Closed
      Attendees Not listed

      Posted by: Christopher
      Most Recent by: Brian on 2015/04/20 at 7:57am

      When I go to view the Attendees list I can see the correct count (Tickets sold: 23, Awaiting review: 23), but there are no entries beneath it. I’m not sure how to go about diagnosing this issue. We are running: The Events Calendar: WooCommerce Tickets …

    • 2
    • Today
    • Solved Closed
      A default image for the ticket header if none is selected?

      Posted by: James
      Most Recent by: Barry on 2015/04/20 at 7:11am

      Hi there, on the Ticket section of the single Events page (the admin side) there is a place to input the “Upload image for the ticket header” element. I basically want the same header image across the board and dont need to upload this every singl…

    • 2
    • Today
    • Solved Closed
      Event Page Price is not Updating

      Posted by: samkimball
      Most Recent by: Barry on 2015/04/20 at 7:10am

      While my ticket price is adjustable, the price at the top of the event page remains the same as the original price. So when people visit our event page, they first see that the ticket price is $69 under the event title at the top of the page (the price point …

    • 2
    • Today
    • Solved Closed
      Ticket Increment Problems

      Posted by: dvrss
      Most Recent by: Barry on 2015/04/20 at 7:08am

      Hi, more increment ticket issues. On my events pages I’m currently seeing increment arrows ↑ ↓, with no functionality. However throughout the rest of my site, the increment arrows are working fine. Adding the ‘WooCommerce-Quantity-Increment&…

    • 2
    • Today
    • Solved Closed
      Tickets In Event Detail Box

      Posted by: Jeff
      Most Recent by: George on 2015/04/19 at 9:33am

      I just installed The Events Calendar and Ticket to integrate with WooCommerce. On my event page, the Ticket info is in the event detail box under the Google map so the price and ticket description are cutoff. When I switch to the 24 theme the layout is better…

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    • Yesterday
    • Solved Closed
      Attendee List CSV and Email

      Posted by: Simon
      Most Recent by: Simon on 2015/04/18 at 7:53am

      Good Morning, Having worked out how to add an additional column to the Attendee List page (https://theeventscalendar.com/support/forums/topic/attendee-list-add-guest-name-column/) Are you able to advise how I can add/include this information to the Email and …

    • 2
    • 4/18/15
    • Solved Closed
      WooTickets looks like Amazon, not a ticket booking app !

      Posted by: rollocop
      Most Recent by: Brook on 2015/04/17 at 11:45pm

      Hi I recently purchased the Wootickets add-on for my PRO installation. Im very disappointed in that it doesnt arrive as a workable solution. When you install it, there’s nothing about it that tells me it’s tickets Im buying – every button and process is…

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    • 4/17/15
    • Solved Closed
      Change/remove title on calender page

      Posted by: sanadome
      Most Recent by: Brook on 2015/04/17 at 11:44pm

      On the main page (with the calender) the titel is automaticly the name of the last added event. How can i remove/change this so i can have my own standard title here?

    • 2
    • 4/17/15
    • Solved Closed
      Workaround for reoccurring tickets?

      Posted by: ortmasta
      Most Recent by: George on 2015/04/17 at 4:38pm

      Hi, I realise reoccurring tickets in woocommerce and Events Calendar Pro are not implemented. I am however short of ideas for a workaround. I currently have 3200 events published to the end of 2016 using Events Calendar Pro. Even tho these events are free I w…

    • 2
    • 4/17/15
    • Solved Closed
      Duplicate ticket

      Posted by: Flemming
      Most Recent by: Geoff on 2015/04/17 at 9:36am

      Hi theme Im looking for a solution to clone / duplicate a ticket. I have made one ticket that works fine (Wooticket). But…. i need 120 identical tickets. So are there a solution to create duplicate ticket? Kindly Flemming

    • 5
    • 4/17/15
    • Solved Closed
      send tickets automatically after paying (PayPal)

      Posted by: niggo
      Most Recent by: Geoff on 2015/04/17 at 9:29am

      Hi!! Is it possible that the tickets are send autmatically after a user payed via PayPal? PayPal is the only payment-method I offer and I dont want to confirm every order in the backend. Thanks, Nico

    • 2
    • 4/17/15
    • Solved Closed
      Control the order of the ticket price.

      Posted by: James
      Most Recent by: Geoff on 2015/04/17 at 9:26am

      Hi there, when I create a ticket price and call it Adult and then create a second ticket price and call it Student the two ticket prices are added to the event page as they should be however how do I now get the Adult price on top and not have the student pri…

    • 2
    • 4/17/15
    • Solved Closed
      "End of sale" changes itself to 1970 …?

      Posted by: Gregor
      Most Recent by: George on 2015/04/17 at 8:33am

      I was spending hours now on wondering why some testtickets I create show up on my website. But when I create a ticket containing all informations I want to use it does not. Now I found out that the “END OF SALE” jumps back to 1970 although I set i…

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    • 4/17/15
    • Solved Closed
      refund for wootickets

      Posted by: thomas
      Most Recent by: Brian on 2015/04/17 at 4:46am

      somehow i ended up here to kindly ask for a refund for woocommerce tickets since it does not work with recurring events and it’s therefore not useful for me. thank you thoma

    • 2
    • 4/17/15
    • Solved Closed
      Combining completed order email and ticket email

      Posted by: Devon
      Most Recent by: Gustavo Bordoni on 2015/04/17 at 1:14am

      I am trying to modify the customer-completed-order WooCommerce email to include the Ticket email. Our client would like reduce the number of emails being sent. Questions: – How do I use class-ticket-email.php within customer-completed-order.php? –…

    • 2
    • 4/17/15
    • Solved Closed
      Attendee List Add Guest Name Column

      Posted by: Simon
      Most Recent by: Gustavo Bordoni on 2015/04/17 at 1:08am

      Hi, I really hope you can help! We’ve added a plugin which allows custom fields to be added for each ticket – which is superb and is a shame it’s not an out of the box function! This allows us to sell a ticket and add guest tickets capturing…

    • 2
    • 4/17/15
    • Solved Closed
      Add tickets meta to woocommerce order items

      Posted by: jerome
      Most Recent by: jerome on 2015/04/17 at 12:31am

      Hi, I use your snippet for adding event data to woocommerce checkout (see next code) but i would like to do same thing in order items into back office before order. Now, i have only ticket name and no meta (date and event title) and it’s really difficu…

    • 2
    • 4/17/15
    • Solved Closed
      Shortcode for particular event category

      Posted by: carly
      Most Recent by: Barry on 2015/04/16 at 9:43am

      Hi all, I have 3 event categories for which I sell tickets: cookery school, kid’s academy and wine school. I have an overall ‘what’s on’ page which shows everything that is coming up, BUT I also have individual pages for the cookery s…

    • 2
    • 4/16/15
    • Solved Closed
      Saving a Ticket says successful, but did not save at all.

      Posted by: Jelle
      Most Recent by: Jelle on 2015/04/16 at 5:30am

      Hello, After filling in all of the ticket details when making an event and clicking on Save this Ticket it says that the ticket has been successfully saved, but nothing appears and can’t find anything about the ticket in either Events Calendar or WooCom…

    • 5
    • 4/16/15
    • Solved Closed
      Woocommerce Tickets implemention

      Posted by: personalwellness
      Most Recent by: Brian on 2015/04/16 at 4:46am

      Hi, here’s the issue: 1. we bought the woocommerce tickets plugin on March 27, 2015. 2. when active the plugin didn’t worked as it should 3. we asked for support and the solutions that we tried didn’t sort out the problem 4. we contacted the…

    • 2
    • 4/16/15
    • Solved Closed
      Title of Ticket mail is wired

      Posted by: Gregor
      Most Recent by: Barry on 2015/04/15 at 4:13pm

      Hi everybody! I just activated the plugin and I am testing right now. Right now I have done my first test purchase. And I am confused because the title of the mail containing the ticket says: “Dein Tickenf von UniversalChant.com” What is “Ti…

    • 2
    • 4/15/15
    • Solved Closed
      Import CSV List

      Posted by: invisiondesign
      Most Recent by: Brian on 2015/04/15 at 1:13pm

      We have installed Woo Commerce Tickets onto a development site that we plan to take live this weekend. The client has an event scheduled that they have been collecting attendee information on. Is there a way to import this data into the development site befor…

    • 2
    • 4/15/15
    • Solved Closed
      event – fatal error

      Posted by: mcomarketing
      Most Recent by: George on 2015/04/15 at 10:29am

      click in event and this error occurred “Fatal error: Call to undefined function get_the_permalink() in /homepages/13/d369349419/htdocs/seasun/wp-content/plugins/the-events-calendar/lib/Google_Data_Markup.php on line 32″

    • 5
    • 4/15/15
    • Solved Closed
      Ticket sent to unknown email address

      Posted by: daisy135
      Most Recent by: Brian on 2015/04/14 at 4:08pm

      One of our tickets issued has been sent to an email address that appears completely random and unconnected to the purchasers email. LUCKILY…the random email address recipient has let us know they have received the tickets. This is extremely worrying can…

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    • 4/14/15
    • Solved Closed
      Not all attendees are showing up on list

      Posted by: wineschool
      Most Recent by: Josh on 2015/04/14 at 8:30am

      This is a possible bug that I have been seeing since woocommerce 2.3.6 or 2.3.5: Not all attendees are showing up on the attendee list. Their ticket purchase did not change stock numbers, either. Therefor, it’s possible that the problem is a stock/inven…

    • 4
    • 4/14/15
    • Solved Closed
      Tickets for Today's Event Not Displaying on Front End

      Posted by: dirksnat
      Most Recent by: George on 2015/04/14 at 7:31am

      Hello, The Add to Cart tickets box has disappeared on the single event page for an event occurring tonight, and I can’t figure out why. Here’s what I’ve done to troubleshoot: Switched to the Twenty Thirteen theme Disabled all plugins, minus…

    • 6
    • 4/14/15
    • Solved Closed
      Tickets not Automatically Being Sent

      Posted by: Mike
      Most Recent by: Barry on 2015/04/14 at 7:07am

      I love your plugin and Event Calendar and am excited to use it on miyelomusicfest dot com when we begin selling tickets on Weednesday. We have it integrated with WooCommerce, and Stripe as the payment gateway. The test transactions get to Stripe and process w…

    • 4
    • 4/14/15
    • Solved Closed
      Tickets not being sent after user purchases

      Posted by: Jamar
      Most Recent by: Barry on 2015/04/14 at 6:39am

      After my customers purchase their tickets, the order is being put in complete status, they receive and “order completed” email but they are not getting the actual tickets in their email. I’ve gone into woocommerce and tried to manually send …

    • 3
    • 4/14/15
    • Solved Closed
      Show tickets on excerpt

      Posted by: Celeste
      Most Recent by: George on 2015/04/14 at 5:59am

      Hi, I’d like to display the Add to cart button on the shop page right under the event thumbnail. Any advice? Thanks,

    • 2
    • 4/14/15
    • Solved Closed
      Create Ticket Via WooCommerce Product

      Posted by: David
      Most Recent by: Gustavo Bordoni on 2015/04/14 at 5:11am

      I’ve already created ticket products in WooCommerce, but I cannot select them when creating the event. It only allows me to create a new ticket/product while creating the event. What’s the logic behind that? What if I wanted to keep the same sku f…

    • 4
    • 4/14/15
    • Solved Closed
      Dynamic Pricing with WooTickets

      Posted by: Simon
      Most Recent by: Simon on 2015/04/14 at 2:49am

      Hi Guys, As per the original thread We’ve purchased the WooTickets plugin and enabled it. We created a We then edited the event tickets using the ‘edit in woocommerce’ option Here, we used the Dynamic Pricing options and applied the releva…

    • 3
    • 4/14/15
    • Solved Closed
      Abbreviating price

      Posted by: dotdash
      Most Recent by: Barry on 2015/04/13 at 7:47am

      Hello there, How can I abbreviate the display of prices that are rounded up to the ten i.e. €8.00 down to €8? And is there a way of achieving this without restricting prices which might be €8.50, for example? Cheers, Spencer

    • 5
    • 4/13/15
    • Solved Closed
      Attendees Export CSV – Custom Fields

      Posted by: wearegiants
      Most Recent by: George on 2015/04/12 at 1:31pm

      I’ve seen a few threads from several months ago regarding the ability to include custom fields in the attendees export csv, as well as including additional columns on the attendees screen. Has there been a fix for this? Is it possible to separate out t…

    • 2
    • 4/12/15
    • Solved Closed
      K appearing before day names

      Posted by: renesejling
      Most Recent by: George on 2015/04/12 at 1:02pm

      Hello Any idea where this comes from? https://www.evernote.com/shard/s138/sh/77d270cd-a83c-47bd-a1fe-bd6f38c09e86/c458dce98c8e4abe918819dc11739006 Thanks René

    • 6
    • 4/12/15
    • Solved Closed
      Message on ticket receipt

      Posted by: gpeery
      Most Recent by: George on 2015/04/12 at 12:13pm

      When a ticket order has been made, the purchaser gets a receipt which includes the following: “You’ll receive your tickets in another email.” We’d like to change that message, as we do not provide tickets, but simply add names to a res…

    • 14
    • 4/12/15