Support Forums

WooCommerce Tickets

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    • Solved Closed
      The Events Calendar/PRO/Add-ons 3.11: things to be aware of

      Posted by: Rob
      Most Recent by: on 2015/07/22 at 11:49am in: Community Events

      Our upcoming launch of version 3.11 for The Events Calendar, Events Calendar PRO + all add-ons has been all about improving the quality of our plugins and that all of our plugins are seeing updates. As we were inspecting all the corners of our code for this…

    • 1
    • 7/22/15
    • Solved Closed
      Release: WooCommerce Tickets 3.9.2

      Posted by: Rob
      Most Recent by: on 2015/02/20 at 4:37pm

      Though we just released WooCommerce Tickets 3.9.1 a few days ago, we’ve been seeing reports over the past 24-hours of another bug that emerged after the substantial WooCommerce 2.3 update. We’ve just shipped a WooCommerce Tickets 3.9.2 patch that …

    • 1
    • 2/20/15
    • Solved Closed
      Ticket quantity control changes related to WooCommerce 2.3.0

      Posted by: Rob
      Most Recent by: Rob on 2015/02/13 at 1:35pm

      We’ve recently become aware of a change in WooCommerce (as of version 2.3.0) that has a visual effect on the WooTickets form, where the ticket quantity controls appear to be missing in Chrome and IE. Here is how the controls appear before the WooCommerce up…

    • 1
    • 2/13/15
    • Solved Closed
      WooTickets not appearing on event pages

      Posted by: grafftours
      Most Recent by: nattyp on 2015/08/02 at 10:40pm

      I updated my site and now on each event page the tickets are no longer appearing. in the backend they appear to be there but just are not showing up on the front. I checked the css but did not see anything, it would be great if someone could help.

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    • Today
    • Solved Closed
      Donken Sellers – List events and view Ticket Attendees

      Posted by: Thomas
      Most Recent by: Thomas on 2015/08/02 at 1:33am

      Hi there, I have community events setup so other sellers can effectively list events, I approve and list the tickets as the administrator. How do I therefore enable people with Sellers status in Donken to view the attendees list? Without been able to access …

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    • Yesterday
    • Solved Closed
      question- about woocommere ticket cart

      Posted by: Rochelle
      Most Recent by: Rochelle on 2015/08/01 at 3:06pm

      I am setting up a Free event with Woo-commerce tickets, I also have it set up to reoccur 4 times. after I select 1 ticket then ADD TO CART- the next display says there is nothing in the Cart??? Not sure what I am doing wrong. I have reviewed the set up for…

    • 5
    • Yesterday
    • Solved Closed
      Not sending confirmation email

      Posted by: Rochelle
      Most Recent by: Rochelle on 2015/08/01 at 2:32pm

      Hi I have looked over the email tab in settings for Woo commerce tickets and it looks like it should be sending a confirmation email once the order is completed. I am getting nothing. What can I check??

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    • Yesterday
    • Solved Closed
      WooCommerce Tickets – Tickets does not show on Events Page

      Posted by: Gunes
      Most Recent by: Gunes on 2015/08/01 at 7:28am

      Hi There Just bought the Pro addon and the WooCommerce Tickets addon. But can’t see the tickets on the events page. I can’t see the tickets on my Candidate WP theme eventhough all the other plugins were disabled. Apparently there is a clash somew…

    • 1
    • Yesterday
    • Solved Closed
      Tribe__Events__Tickets__Woo__Main not found.

      Posted by: Paul
      Most Recent by: Paul on 2015/07/31 at 6:16pm

      Hey everyone, I want my purchase button to display before the content is rendered to the page. I tried adding `if (class_exists(‘Tribe__Events__Tickets__Woo__Main’)) { remove_action( ‘tribe_events_single_event_after_the_meta’, array(…

    • 4
    • 7/31/15
    • Solved Closed
      WooCommerce Tickets not functioning

      Posted by: Cristina
      Most Recent by: George on 2015/07/31 at 3:10pm

      I recently installed The Events Calendar free plugin and purchased the Tickets for WooCommerce add-on. The calendar is working just fine, but when I click on the “add new ticket” button on the event edit screen, nothing happens. We are running Wor…

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    • 7/31/15
    • Solved Closed
      WOOCOMMERCE TICKETS

      Posted by: Chris
      Most Recent by: George on 2015/07/31 at 10:45am

      We want to show on the events single page how many tickets have been sold and show how much tickets are in stock. Tried to use this code in the tribe-events/single-event.php: <span class=”show-sold-count”> <?php // DISPLAY SOLD X OUT OF Y…

    • 2
    • 7/31/15
    • Solved Closed
      Ticket Quantity in Cart incorrectly shows "1"

      Posted by: Pete
      Most Recent by: Josh on 2015/07/31 at 8:51am

      The ticket quantity counter displays “1” even if multiple tickets are requested. The price correctly increases however. When purchasing a ticket from the event page, there is there is the option to pre-select the number of tickets before clicking …

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    • 7/31/15
    • Solved Closed
      Warning: Failed opening

      Posted by: Marco
      Most Recent by: George on 2015/07/30 at 9:55am

      Hi, I have a problem and I could not solve, can you help me? Warning: include(/home/content/p3pnexwpnas10_data02/73/2730273/html/wp-content/plugins/wootickets/src/views/wootickets/tickets.php): failed to open stream: No such file or directory in /home/content…

    • 2
    • 7/30/15
    • Solved Closed
      problem with term of sale

      Posted by: Marco
      Most Recent by: Brian on 2015/07/30 at 4:37am

      Hello I have a problem with the timing of wooticket. after I saved the ticket sales, the end date is the 01.01.1970 this because ? http://postimg.org/image/q38b7jae3/

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    • 7/30/15
    • Solved Closed
      Events missing after WP 4.2.3 update

      Posted by: johnkobe
      Most Recent by: George on 2015/07/29 at 9:16am

      Hello Support, After the WP 4.2.3 update, my site no longer displays events. I have The Events Calendar Pro and Wootickets installed. I ran some testing in a staging site and disabled all plugins and also tried the 2014 theme. No luck. I can provide an admin …

    • 4
    • 7/29/15
    • Solved Closed
      Event Tickets not showing anymore

      Posted by: seifenigel
      Most Recent by: Geoff on 2015/07/29 at 7:22am

      Hello everyone, I use the event calendar and woocommerce tickets for quiet some time now and it worked fine. Suddenly (i guess after an automatic wordpress update) the tickets won’t show up anymore in event single view. I use the latest WordPress versi…

    • 4
    • 7/29/15
    • Solved Closed
      Ticket stock problem – overselling is possible

      Posted by: Chris
      Most Recent by: Josh on 2015/07/28 at 7:20am

      We’re seeing a problem with stock, in that it’s letting users overpurchase events. Originally we set stock at 60, and then when users purchased it, the Sold notification would say 1 of 61 sold, 2 of 62 sold. Obviously this is not correct. We then …

    • 2
    • 7/28/15
    • Solved Closed
      Can't activate WooCommerce Plugin

      Posted by: Bradley
      Most Recent by: Barry on 2015/07/28 at 6:14am

      I purchased The Event Calendar: WooCommerce tickets. This plugin activated ok. But WooCommerce isn’t activated and I’m not getting any of the WooCommerce features. Everytime I try and activate WooCommerce I get this message. I am getting this fata…

    • 2
    • 7/28/15
    • Solved Closed
      Check in with a different name of the buyer.

      Posted by: Marcelo
      Most Recent by: Brook on 2015/07/27 at 11:33pm

      Hi, I’m using WooCommerce Tickets and have a need. When a customer purchases 2 or more tickets to an event, he must provide the name, email and / or phone of the person who will use the ticket, so that it is possible to check in. For example, a company …

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    • 7/27/15
    • Solved Closed
      Display Options (List/Month/Day/Week)

      Posted by: Kamen
      Most Recent by: Nico Santos on 2015/07/27 at 3:36pm

      I got the pro version. I am wondering why I can’t switch between different displays month, list, day and so on? Seems to me the link (month) is not active at all and the search is not available at all. I did check the versions Event Calendar 3.10.1 , Event …

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    • 7/27/15
    • Solved Closed
      Events Marked As 'Hide From Event Listings' Show On Month View

      Posted by: Joel
      Most Recent by: Geoff on 2015/07/27 at 3:20pm

      When I have an event that is for a private party I create two events. Step1: I create one event “the real event” with information about the event with tickets available for purchase. This event has the ‘Hide From Event Listings’ setti…

    • 3
    • 7/27/15
    • Solved Closed
      Remove time from recipient's ticket

      Posted by: wallopdesign
      Most Recent by: Brian on 2015/07/27 at 1:21pm

      Hi there, Is there any way to remove the time of an event form a ticket? I sometimes post several tickets under one event, say a morning and afternoon session for example. For the sake of having it under one event, I have to put the start of the morning sessi…

    • 2
    • 7/27/15
    • Solved Closed
      Deadlock database error when activating tickets

      Posted by: bizdoktor
      Most Recent by: George on 2015/07/27 at 10:07am

      Maybe I missed a setting? After turning off ALL the plugin as you instructed me to do for testing tri.be products I had to check every setting for each plugin … (it’s an hours work – don’t ask that again)!! My host presented me for an error.log Here …

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    • 7/27/15
    • Solved Closed
      Events Calendar Version 3.11 + WooCommerce broken.

      Posted by: Keith
      Most Recent by: George on 2015/07/27 at 8:15am

      Had a friend contact me today freaking out because they couldn’t sell tickets. The Events Calendar Version 3.11 The Events Calendar: WooCommerce Tickets Version 3.4.1 WooCommerce Version 2.3.13 All they did was upgrade their plugins – and after pu…

    • 4
    • 7/27/15
    • Solved Closed
      Display available tickets in calendar view

      Posted by: Michiel
      Most Recent by: George on 2015/07/27 at 7:34am

      Dear team, Thanks for the great plugin. It works just as advertised, nice! I was wondering if it is possible to display the amount of remaining tickets in the calendar view. Thanks in advance

    • 2
    • 7/27/15
    • Solved Closed
      Woo Bundled Products / WooTickets Redux (2015 Version)

      Posted by: smalldogcreative
      Most Recent by: Josh on 2015/07/27 at 6:28am

      Trying to get a reality check on the status of two closed topics pertaining to this matter (http://bit.ly/1ODgYfM by @spotstudio and http://bit.ly/1IjJflZ by @orgspring). I’ve tried @spotstudio‘s configuration of ECP(+Pro), Bundled Products, and W…

    • 2
    • 7/27/15
    • Solved Closed
      Event Reminders Redux (2015 Version)

      Posted by: smalldogcreative
      Most Recent by: George on 2015/07/27 at 6:24am

      OK, I’ve counted at least 25 inquiries about Event Reminders – what is easily an absolutely mission-critical component of Events Management in 2015 and beyond. How many of those inquiring in these forums take the time to express their need in User…

    • 2
    • 7/27/15
    • Solved Closed
      Tickets not showing

      Posted by: Kerry
      Most Recent by: Josh on 2015/07/27 at 5:47am

      Hello, I am creating tickets on my events. On one event I have two types of tickets – only one shows on the front-end. On another I have one type of ticket that doesn’t show at all. I am running version 3.11 on all Modern Tribe plugins. Please hel…

    • 2
    • 7/27/15
    • Solved Closed
      Further Customization of Ticket Emails

      Posted by: Jacob
      Most Recent by: George on 2015/07/27 at 5:46am

      Hi MT Team, We’re looking to add additional customization to the ticket emails and it doesn’t seem supported in the standard settings tabs. Can you help me figure out what code I need to mess with in order to add additional messages to our guests…

    • 2
    • 7/27/15
    • Solved Closed
      Scannable WooCommerce Tickets – Beta

      Posted by: Jacob
      Most Recent by: Josh on 2015/07/27 at 5:43am

      Hi MT Team, I’ve looked through the forums and see that you’re currently in dev for scanning tickets via QR or bar codes. I read that you don’t have a drop date for that functionality yet, but I mis-read the pre-sale documentation and thoug…

    • 2
    • 7/27/15
    • Solved Closed
      whoocomerce tickets – desing problem

      Posted by: Asbjørn
      Most Recent by: George on 2015/07/24 at 8:58am

      Hi! I have paid 89 $ for the wooComerce Tickets add-on, but im not happy about the design of it on my page. The way i looks now, is far for what the videopresentation did show me. can you please have a look, and tell med what to do? http://florteskolen.no/e…

    • 2
    • 7/24/15
    • Solved Closed
      Plugin will not accept license code

      Posted by: adambowie
      Most Recent by: George on 2015/07/24 at 7:46am

      My site shows here in the backend of YOUR site, but I constantly get this alert: There is an update available for The Events Calendar: WooCommerce Tickets but your license key has not been entered. Please go to the Events Calendar Options page to enter your l…

    • 3
    • 7/24/15
    • Solved Closed
      Error where tickets should be on bottom of event

      Posted by: charissam
      Most Recent by: Geoff on 2015/07/24 at 7:33am

      This is the error I am recieving and I have updated to the most recent version 2.3.13: Warning: include(/home/content/80/9814080/html/tybeeposttheater/wp-content/plugins/wootickets/src/views/wootickets/tickets.php) [function.include]: failed to open stream: N…

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    • 7/24/15
    • Solved Closed
      No tickets showing on single event page.

      Posted by: Bjørn-Tore
      Most Recent by: Barry on 2015/07/23 at 2:53pm

      Here is how the setup is: https://www.dropbox.com/s/2katid5a3uhi6kl/Skjermbilde%202015-07-23%2011.52.03.png?dl=0 As far as I can see, everything is correct? Still – the Singe event page shows no ticket: https://www.dropbox.com/s/1zibe2ju8xym1gx/Skjermb…

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    • 7/23/15
    • Solved Closed
      Integrate Woo Product Add-ons with Woo Tickets

      Posted by: Craig
      Most Recent by: Brian on 2015/07/23 at 8:32am

      Hi guys, I see you are building a attendee information add-on for WooTickets, which is great, as it is the only thing stopping me from actually using the suite at the moment. I have just been down a path trying to integrate this Woo Plugin into the process, b…

    • 2
    • 7/23/15
    • Solved Closed
      Customers not receiving eticket

      Posted by: raina
      Most Recent by: Brian on 2015/07/23 at 8:21am

      Hi my website is http://www.august14.co.uk I have an event coming up that alot of people are purchasing tcikets for, however they are not receiving etickets. 1. How can I rectify this 2. For people who havnt received tickets how do i send them an eticket now?…

    • 2
    • 7/23/15
    • Solved Closed
      Price Range for Ticket Prices

      Posted by: Lewis
      Most Recent by: Brian on 2015/07/23 at 7:15am

      we are trying to have our ticket prices listed in a range for our events, and we found this forum post: https://theeventscalendar.com/support/forums/topic/higest-ticket-price-shown-in-event-page/ We’ve followed the instructions, but it’s still not…

    • 4
    • 7/23/15
    • Solved Closed
      Problems about overbooking

      Posted by: popyoga
      Most Recent by: Barry on 2015/07/22 at 1:48pm

      HI We have another urgent problem with Woocommerce Tickets : Ticket quantity We sold 6 tickets and 12 persons were able to buy. It appens all the time on every events We really need a solution. It’s urgent because is the most busiest season for us. We r…

    • 2
    • 7/22/15
    • Solved Closed
      Blocking tickets purchased in multiple venues

      Posted by: Lucion
      Most Recent by: Barry on 2015/07/22 at 1:31pm

      I have multiple venues covered by one event calendar. I’d like to be able to tell the user that if they purchase tickets for Event A that runs from 8am to 12pm in the Front Venue that they cannot purchase tickets for Event B that runs at the same time …

    • 5
    • 7/22/15
    • Solved Closed
      Can't email attendee list

      Posted by: Robert
      Most Recent by: George on 2015/07/22 at 12:42pm

      I am trying to email our attendee list using the email button on the attendee screen. However I keep getting this message “error sending email” Does you know why this might happen?

    • 4
    • 7/22/15
    • Solved Closed
      Extra amount added to price

      Posted by: Benoit
      Most Recent by: George on 2015/07/22 at 12:41pm

      Hi, My site under development is at http://learn.katalyst5.com. I just installed WooTickets and something weird is happening. In WooCommerce I set the prices to be exclusive of tax. On the events list and on the event page, the dollar amount is right. But wh…

    • 4
    • 7/22/15
    • Solved Closed
      Don't send email on a particular shipping

      Posted by: Florent
      Most Recent by: Nico Santos on 2015/07/22 at 11:34am

      Hi, Topic title must be clear 😉 I need that Wootickets don’t send tickets by email when the customers select a particular shipping (local pickup for example) I know stop sending email ( remove_action( ‘wootickets-send-tickets-email’) R…

    • 2
    • 7/22/15
    • Solved Closed
      Woo Tickets point of sale

      Posted by: Robert
      Most Recent by: Brian on 2015/07/22 at 8:32am

      We would like the ability to sell tickets at the door at our event and were wondering if a plugin such as Woo Comnerce Point of Sale would be compatible with Woo Tickets. We use PayPal as our gateway. Is this possible and what might you recommend? Thanks

    • 2
    • 7/22/15
    • Solved Closed
      WOOCommerce version

      Posted by: John
      Most Recent by: George on 2015/07/22 at 5:37am

      Hi, which version of WOOCommerce should I be on now..your post says 3.9.2 was realsed recently but I purchased this plugin only 2 weeks ago and it states I am on version 3.10

    • 3
    • 7/22/15
    • Solved Closed
      5-days event

      Posted by: Kamen
      Most Recent by: Nico Santos on 2015/07/21 at 3:49pm

      Hi, I have 5-days event which is happening every Monday in November 2, 9, 16, 23, 30, 2015. I don’t want to block the entire month with this even. Is the a way just to do the days when the event is happening? Thank you.

    • 7
    • 7/21/15
    • Solved Closed
      Cart Button does not show up on my Event Page

      Posted by: Marina
      Most Recent by: Brian on 2015/07/21 at 1:52pm

      Hi there, Please help.. I have WooTickets along with Events Calendar Pro. I’ve had everything set up great the past few month. I updated the plugin recently and now my cart button won’t show up on any of my event pages. Please direct me to fix …

    • 4
    • 7/21/15
    • Solved Closed
      Sorting tickets on price, ambiguous description

      Posted by: Luc
      Most Recent by: Brian on 2015/07/21 at 7:57am

      Dear support, I want to sort tickets using WooTickets and Events Calendar Pro ascendingly. I read this thread (https://theeventscalendar.com/knowledgebase/changing-the-order-of-tickets/) and added the snipped to the functions.php file in the theme’s chi…

    • 2
    • 7/21/15