Support Forums

WooCommerce Tickets

    •  
    • Comments
    • Updated
    • Solved Closed
      Release: WooCommerce Tickets 3.9.2

      Posted by: Rob
      Most Recent by: on 2015/02/20 at 4:37pm

      Though we just released WooCommerce Tickets 3.9.1 a few days ago, we’ve been seeing reports over the past 24-hours of another bug that emerged after the substantial WooCommerce 2.3 update. We’ve just shipped a WooCommerce Tickets 3.9.2 patch that …

    • 1
    • 2/20/15
    • Solved Closed
      Ticket quantity control changes related to WooCommerce 2.3.0

      Posted by: Rob
      Most Recent by: Rob on 2015/02/13 at 1:35pm

      We’ve recently become aware of a change in WooCommerce (as of version 2.3.0) that has a visual effect on the WooTickets form, where the ticket quantity controls appear to be missing in Chrome and IE. Here is how the controls appear before the WooCommerce up…

    • 1
    • 2/13/15
    • Solved Closed
      Lists of different event cateogies

      Posted by: oskarttt
      Most Recent by: Barry on 2015/05/22 at 6:39am

      Hey! I’ve listed upcoming events at barnyoga.com through a custom page template, see code below. Now I need to separate out the different event categories and list them on different pages. I’m guessing a shortcode solution would be best but IR…

    • 3
    • Today
    • Solved Closed
      Problem adding to cart with multiple tickets (WooTickets)

      Posted by: Nicolas
      Most Recent by: Nicolas on 2015/05/22 at 6:26am

      Using WooCommerce (2.3.8), Events Calendar (3.9.3) and WooTickets (3.9.3), I’m having a problem on events with more than one ticket option – regardless of quantity, only the first ticket can be added to the cart. I know there was a recent update a…

    • 2
    • Today
    • Solved Closed
      Mailtext Charcters has wrong "Umlaute" (Spezialcharcters German)

      Posted by: Boris
      Most Recent by: Barry on 2015/05/22 at 1:50am

      Hi, the characters in the mail after buying are wrong. Like this: Ãœberweisung -> Überweisung The Mailfile are in UTF-8, parts of the Email are good (Headertext). But the Text there come from Database for instance the Ticketname are wrong. What can i do…

    • 7
    • Today
    • Solved Closed
      The Event Date not Purchase Date

      Posted by: tydennis
      Most Recent by: Brian on 2015/05/21 at 2:10pm

      I’m trying to get the Event Date to show up on the Ticket that the user would get. The only date that’s showing is the date the ticket was purchased. Everything looks good on the ticket and if I can get the date of the event to show I’ll be…

    • 2
    • Today
    • Solved Closed
      Woocommerce Ticket: never sent to users

      Posted by: SOPHIE
      Most Recent by: Barry on 2015/05/21 at 1:33pm

      Hi: (I have Events Calendar for Woocommerce, running on a WooTheme) 1- I never get an email confirmation with the ticket in it. All I get is an email confirming the booking, but without the Ticket details (date, venue, time) in it, so it’s kind of useless f…

    • 10
    • Today
    • Solved Closed
      Tickets not being recieved

      Posted by: tracylove
      Most Recent by: Geoff on 2015/05/21 at 12:55pm

      I’m testing my ticketing system. Once I place the order, I get an email confirming that the order was placed. But it doesn’t send a ticket. So, I had to manually go in and mark the order as “complete”, and I got another email saying th…

    • 4
    • Today
    • Solved Closed
      How to adjust a maximum amount a tickets for an event?

      Posted by: Benjamin
      Most Recent by: Brian on 2015/05/21 at 11:25am

      hi there, i think i´m blind. how can i adjust the maximum available amount of tickets for an event? e.g. i have event A with 10 slots – so the event should only offer 10 tickets. if 10 tickets have been sold, it should be impossible to book more ticket…

    • 2
    • Today
    • Solved Closed
      Recurring events

      Posted by: Thomas
      Most Recent by: Geoff on 2015/05/21 at 10:44am

      Hi All, I have been using your products for over three years and every year I keep hearing about the mysterious “recurring events”. Is there any news on this feature? Im at a stage in our companies growth where it is now critical. We have thre…

    • 2
    • Today
    • Solved Closed
      How Do I get ticket end time?

      Posted by: designstudio
      Most Recent by: Brian on 2015/05/21 at 10:29am

      Hello, I’m trying to get the ticket end time so I can show a custom message when online ticket purchase time has ended but can buy it at the venue on the day of the event. Is there a function like “tribe_get_end_date” to do this? Thanks

    • 2
    • Today
    • Solved Closed
      Buying Multiple Tickets – Names for each person

      Posted by: Nicholas
      Most Recent by: Brian on 2015/05/21 at 8:23am

      Hi Guys, When purchasing tickets through wootickets, if the user selects say 4 paid tickets, when he/she buys them, there’s no way to enter the names of the people that they would like for each ticket. So for example if you buy a ticket on eventbrite an…

    • 2
    • Today
    • Solved Closed
      ticket stock increases as people purchase tickets

      Posted by: Pasquale
      Most Recent by: Brian on 2015/05/20 at 10:54am

      Hi I have exactly the same problem discussed here: https://theeventscalendar.com/support/forums/topic/ticket-stock-increasing-as-people-purchase-tickets/ But I didn’t understand if eventually there’s a solution (some of the posts are private). Our…

    • 2
    • Yesterday
    • Solved Closed
      How can I re-send tickets on an order?

      Posted by: Rob
      Most Recent by: Geoff on 2015/05/20 at 8:35am

      A customer claims she never received an email with her tickets included. I’d like to re-send the tickets. I’ve tried using the Order Actions > Tickets dropdown item, but it just says “Order updated and email sent.” and the customer …

    • 8
    • Yesterday
    • Solved Closed
      Hide tickets from search

      Posted by: Davide
      Most Recent by: Geoff on 2015/05/20 at 8:33am

      Looking for something on my website (with the search bar) you will get the events and the tickets, both lead to the same page. “caccia_al_grifone_16_08″ is the name of the ticket, and I want this and other tickets does not appear among the search …

    • 7
    • Yesterday
    • Solved Closed
      Change default number of tickets from 0 to 1

      Posted by: Northern Pacific Digital
      Most Recent by: Barry on 2015/05/20 at 6:06am

      I have seen the answers in other threads about changing a line in tickets.php. I have no file called tickets.php in my website. Nothing I do affects the default value of “0” above the add to cart button at the end of the page: http://thebirthingi…

    • 10
    • 5/20/15
    • Solved Closed
      Where to add people attending

      Posted by: Steven
      Most Recent by: ostiiananda on 2015/05/20 at 1:14am

      Ok. so if someone buys 4 tickets, they are obviously for other people, where does the purchaser list all the persons attending the event, there needs to be a way for the purchaser to receive an email with 4 tickets with the corrent names per ticket?

    • 2
    • 5/20/15
    • Solved Closed
      Release date

      Posted by: Micah
      Most Recent by: Brian on 2015/05/19 at 12:41pm

      No issues. Awesome plugin. One quick question though. When will the 4.0+ versions of Woocommerce tickets be available? We are about to release a major update to our site. Now that that is out of the way, there are several features we’d like to have with…

    • 2
    • 5/19/15
    • Solved Closed
      Iphone Add to Cart button not working

      Posted by: Bianca
      Most Recent by: Brian on 2015/05/19 at 11:09am

      Hi there team Ok, I have had two developers look at this already and no one can figure this out. On the iphone (android works fine as well as computers) when you click the add to cart button on the page, it is just jumps around and does nothing. It doesn̵…

    • 2
    • 5/19/15
    • Solved Closed
      Turning off one of automated emails

      Posted by: Rich
      Most Recent by: Geoff on 2015/05/19 at 8:53am

      I have customers ordering tickets via the event calendar/woo commmerce plug in. They are receiving two numbers (order and ticket) and it is confusing them. I have read why this happens and understand. What I don’t know what is how to turn one of them …

    • 2
    • 5/19/15
    • Solved Closed
      Add content to ticket email body

      Posted by: Jeff
      Most Recent by: Brook on 2015/05/18 at 10:26pm

      Hello! I’m trying to add a short message to the body of the ticket email (ie “This is your confirmation. Please print this e-mail and bring it to the event with you…”). I have a copy of class-ticket-email.php in my theme folder, but I …

    • 3
    • 5/18/15
    • Solved Closed
      Edits to class-wootickets.php in child theme?

      Posted by: wplove
      Most Recent by: Brian on 2015/05/18 at 8:47am

      I just found a way to get rid of the “You’ll receive tickets…” wording from the receipt emails from ticket products. The solution was here: https://theeventscalendar.com/support/forums/topic/remove-youll-receive-your-tickets-in-another…

    • 2
    • 5/18/15
    • Solved Closed
      Sold Out Notice with Mobile Month View

      Posted by: danfeeley
      Most Recent by: Geoff on 2015/05/18 at 8:00am

      I’ve been using this post https://theeventscalendar.com/knowledgebase/adding-sold-out-notices-in-list-view/ to add Sold Out notices to the events which works great. I am attempting to add a notice to the “mobile month” view, I copied “…

    • 2
    • 5/18/15
    • Solved Closed
      Can't kill "You'll receive your tickets…"

      Posted by: Stuart
      Most Recent by: Brian on 2015/05/18 at 5:54am

      Hello, I have commented out the code in class-wootickets that outputs this message, yet it remains on emails. Where is this phantom controlled? I cannot seem to get rid of this message. What am I missing here? Stu if ( ! $has_tickets ) return; if ( $has_tic…

    • 2
    • 5/18/15
    • Solved Closed
      Venue 404 Error with Pretty Permalinks

      Posted by: adamburn
      Most Recent by: Brook on 2015/05/15 at 11:59pm

      Hello, I’m not sure how to handle this. My whole site is situated with Pretty Permalinks and all of them work except for Venues. I shifted all permalinks back to default and then Venues links worked. How do I keep my pretty permalinks? Thanks

    • 7
    • 5/15/15
    • Solved Closed
      Get Regular Price & Sale Price

      Posted by: Joshua
      Most Recent by: George on 2015/05/15 at 5:40am

      I have events setup for a price of $50, with a sale price within WooCommerce that last a certain amount of time for $35 dollars. I have it setup on a single event to display the sale price while it exists. Once the calendar in WooCommerce products shuts off t…

    • 2
    • 5/15/15
    • Solved Closed
      Tickets for the same event on separate days

      Posted by: dotdash
      Most Recent by: Jami on 2015/05/14 at 2:27pm

      Hello there, We are working on a film club that occurs on a Saturday and Tuesday, at different times, and at different prices. Can I display these options within a single event detail page? I.e. the customer picks Saturday from a dropdown and then purchases t…

    • 3
    • 5/14/15
    • Solved Closed
      Can\'t make new tickets in an event

      Posted by: macro
      Most Recent by: Geoff on 2015/05/14 at 9:07am

      Since 3 weeks I’m not able to create tickets for events. If I try it, I get the success notice, but no ticket is there – not in the backend nor the frontend. If an event has a ticket from the time before, this old one works, but I can’t add …

    • 2
    • 5/14/15
    • Solved Closed
      Woocommerce ecommerce compatibility & same cart ?

      Posted by: fanny
      Most Recent by: Barry on 2015/05/14 at 7:33am

      Dear all, I have already installed the normal woocommerce ecommerce extension in order to create a “boutique” (on line shop). If I pay & install the woocommerce extension for eventcalendar : – do I have to remove first the normal woocom…

    • 2
    • 5/14/15
    • Solved Closed
      Purchase 0 tickets

      Posted by: Max
      Most Recent by: Jami on 2015/05/13 at 3:07pm

      In the tickets page, when you don’t add any tickets at all… and yet you click add to cart… it continues as a normal purchase, resulting on the empty cart page. Is it possible to avoid this by showing a message saying “You must buy at l…

    • 2
    • 5/13/15
    • Solved Closed
      How to prevent auto redirection to cart after adding item

      Posted by: slicestudio
      Most Recent by: Jami on 2015/05/13 at 3:04pm

      For some reason when you add a ticket to the cart, the page redirects to the cart page, I have set in WooCommerce settings “Redirect to the cart page after successful addition” to off. I just can’t figure out why it’s doing it, ideally…

    • 3
    • 5/13/15
    • Solved Closed
      Linking Events

      Posted by: Wayne
      Most Recent by: Geoff on 2015/05/13 at 12:07pm

      Clearly The Events Calendar does not work with WPML so I have to create events with WPML deactivated to generate the required tickets and herein lies the problem. With WPML deactivated I can create an event and tickets in one language (English) and I can crea…

    • 2
    • 5/13/15
    • Solved Closed
      Export ticket sales by event

      Posted by: designstudio
      Most Recent by: Geoff on 2015/05/13 at 12:06pm

      Hi everyone, I have an interesting situation where the client no longer wants to email tickets but rather have a list of “Guest”, this is essentially everyone that purchased a ticket for set event, is there a way to do this?

    • 4
    • 5/13/15
    • Solved Closed
      Modifyin a woocommerce ticket translation

      Posted by: Raul
      Most Recent by: Barry on 2015/05/13 at 5:48am

      Hi I need to modify the word “bilhetes” (tickets) in the Portuguese translation to “inscrição” (inscription) because I´m selling courses. How can I do this. Is in the po file? Or is there an easy option? Thank you

    • 2
    • 5/13/15
    • Solved Closed
      View Order Page is showing nothing about Ticket details

      Posted by: Image In A Box
      Most Recent by: Brian on 2015/05/12 at 3:10pm

      Hey MT, Hope the weather is sunny! I just purchased the WooCommerce Ticket plugin from you all and after configuring and setting it up. I ran through a simple purchase to of an event. I didn’t receive an email (probably because of php ini settings, whic…

    • 4
    • 5/12/15
    • Solved Closed
      Attendees Admin Display – Show Quantity

      Posted by: Joe
      Most Recent by: Barry on 2015/05/12 at 1:10pm

      Hi, I ran into an issue that I think could be a big problem. For each event you have the attendees list and there is an export option. So, the issue is what happens if someone purchased multiple tickets? If the admin for an event went on and exported the l…

    • 4
    • 5/12/15