Support Forums

WooCommerce Tickets

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    • Updated
    • Solved Closed
      Ticket quantity control changes related to WooCommerce 2.3.0

      Posted by: Rob
      Most Recent by: Rob on 2015/02/13 at 1:35pm

      We’ve recently become aware of a change in WooCommerce (as of version 2.3.0) that has a visual effect on the WooTickets form, where the ticket quantity controls appear to be missing in Chrome and IE. Here is how the controls appear before the WooCommerce up…

    • 1
    • 2/13/15
    • Solved Closed
      Release: WooCommerce Tickets 3.9.2

      Posted by: Rob
      Most Recent by: on 2015/02/20 at 4:37pm

      Though we just released WooCommerce Tickets 3.9.1 a few days ago, we’ve been seeing reports over the past 24-hours of another bug that emerged after the substantial WooCommerce 2.3 update. We’ve just shipped a WooCommerce Tickets 3.9.2 patch that …

    • 1
    • 2/20/15
    • Solved Closed
      Product image not appearing in cart

      Posted by: Sonya
      Most Recent by: Brian on 2015/03/06 at 5:23am

      Once a ticket is “added to cart” there is no image noted on the cart page next to products. In the Chrome inspector this is the code reference: img-woocommerce-placeholder.wp-post-image (which is a 71×71 pixel graphic) Where is the location…

    • 2
    • Today
    • Solved Closed
      Rearrange area of ticketing page

      Posted by: Sonya
      Most Recent by: Brian on 2015/03/06 at 5:05am

      I would like to change the location of the “add to cart” selection to be located in mid page on the ticketing page. I do not like it at the very bottom of the page. Customers are complaining they can’t see it. How can this be achieved? Than…

    • 2
    • Today
    • Solved Closed
      Price format

      Posted by: bernhardprange
      Most Recent by: bernhardprange on 2015/03/06 at 1:29am

      Hi there, I have an event with wootickets for 24,50 €. Now the costs in overviews are shown with 24,5€. How can I put the right format to tribe_get_cost ?

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    • Today
    • Solved Closed
      WooTicket Product Category Selection

      Posted by: Charles
      Most Recent by: Charles on 2015/03/05 at 6:29pm

      Hello, Due to the limited functionality of Event Calender Pro, our client uses a Mailchimp plug to facilitate communication with event attendees. The plugin relies on the event category to stipulate which mailchimp list the attendee is added to. Currently, th…

    • 2
    • Today
    • Solved Closed
      Attendee List incorrect

      Posted by: jeroenbackx
      Most Recent by: Barry on 2015/03/05 at 2:45pm

      Hello, Yesterday, it a happened again; Somebody bought a ticket, paid for it, it adds to the ammount of tickets sold. But it does not add to the list of attendees. So right now there is still need for a double adminstration, because we can’t rely on the…

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    • Today
    • Solved Closed
      Quantity of tickets option missing

      Posted by: Robert
      Most Recent by: Barry on 2015/03/05 at 2:38pm

      I have just started using woo tickets and after adding my first event I am finding that the option to change the quantity of tickets simply isn’t there. Also, in woo commerce I am unable to click in the quantity box to change the order from the default …

    • 5
    • Today
    • Solved Closed
      Guest Checkout Not Working

      Posted by: perkinscenter
      Most Recent by: Barry on 2015/03/05 at 2:36pm

      Hello- Customers aren’t able to purchase tickets as a guest This is the error that we see on the back end: [Code 13] – The merchant login ID or password is invalid or the account is inactive. I have doubled checked our merchant id, api login and key. …

    • 2
    • Today
    • Solved Closed
      Problem Theme

      Posted by: Amedeo
      Most Recent by: Barry on 2015/03/05 at 2:35pm

      Hi, I purchased “Woocommerce ticket” but I can not find a suitable theme, as it is called the theme used in the demo? Each theme that I go to insert (also acqusitato) products that I see are always the ticket and not the events, how should I do?

    • 2
    • Today
    • Solved Closed
      Tickets not showing in woo category

      Posted by: Winfried
      Most Recent by: Barry on 2015/03/05 at 2:35pm

      Hi, Seems there are a few issues with the new woocommerce and wootickets. All tickets are added to the category ‘tickets’, but when I visit the category page, there are no results. please fix asap. we need to go live to sell these tickets.

    • 2
    • Today
    • Solved Closed
      Blank page when adding ticket to cart

      Posted by: Winfried
      Most Recent by: Barry on 2015/03/05 at 2:34pm

      Hi, When adding a ticket to the cart a blank page shows up. I enabled debug mode, but it shows nothing. All plugins are disabled, except for the obvious ones; Woocommerce, Events Calendar and Wootickets. Take a look at: http://jm-events.nl/event/bzb-unplugged…

    • 4
    • Today
    • Solved Closed
      Add BCC for all tickets

      Posted by: JG
      Most Recent by: Barry on 2015/03/05 at 2:34pm

      Hi, Can I add a BCC address for all tickets that are being sent out? Thanks, JG

    • 2
    • Today
    • Solved Closed
      WPML + WooCommerce Tickets workaround

      Posted by: Ivan
      Most Recent by: Brian on 2015/03/05 at 2:31pm

      Hi, I have the latest versions of: WordPress + WooCommerce + WooCommerce Tickets + WPML. The problem: When I try to add a new ticket to an event, after clicking “save” it says the ticket is saved, but it doesn’t show up. Not in the event itself or in Wo…

    • 2
    • Today
    • Solved Closed
      Registration/ Buy Tickets Closes Early

      Posted by: seanash
      Most Recent by: Gustavo Bordoni on 2015/03/05 at 1:17pm

      I want to be able to have customers register all the way up until the event starts. Right now for some reason it will cut it off a few hours before the event starts. What am I doing wrong?

    • 4
    • Today
    • Solved Closed
      woocommerce actions in wootickets

      Posted by: randomwalk
      Most Recent by: George on 2015/03/05 at 10:33am

      I feel like you had this before but maybe I just added it myself. Can ‘woocommerce_before_add_to_cart_button’ and possibly others be added to the tickets.php file? Is there a way to create my own tickets.php template like we do in woocommerce? T…

    • 2
    • Today
    • Solved Closed
      Different tickets with shared stock

      Posted by: Lorenzo
      Most Recent by: George on 2015/03/05 at 10:22am

      Hi, is there any way to set different ticket prices sharing the same stock? we need to set the default ticket price at (e.g.) 10$ then a discounted one at 8$ the stock is 100 tickets, no metter how many standard or discounted ones we sell: the sum cannot exce…

    • 2
    • Today
    • Solved Closed
      Show lowest cost ticket in Title and Details area

      Posted by: Daniel
      Most Recent by: George on 2015/03/05 at 9:53am

      How can I show the lowest ticket price on the Single template in the Title and Detail area? This function in the-events-calendar.class.php is outputting the data: public function getEventMeta( $id, $meta, $single = true ) {.... get_post_meta( $id, $meta, $si…

    • 2
    • Today
    • Solved Closed
      New ticket not saving when WPML active

      Posted by: Lars
      Most Recent by: Geoff on 2015/03/05 at 6:47am

      Hi. When I try to add a new ticket to an event, after clicking “save” it says the ticket is saved, but it doesn’t show up. Not in the event itself or in Woocommerce. I found that it all goes back to normal after I deactive the WPML language-…

    • 2
    • Today
    • Solved Closed
      Require download prior to checkout

      Posted by: hackerlab
      Most Recent by: Brian on 2015/03/05 at 6:31am

      Hello, I would like to require that customers download a file (a liability release form) prior to checkout. How do I do this? Another option is the form is automatically emailed to them after the they buy a ticket. How do I do this? Thank you!

    • 2
    • Today
    • Solved Closed
      Problem Tickets does NOT send email with the tickets

      Posted by: Sergio
      Most Recent by: Brian on 2015/03/05 at 5:29am

      I have a problem. Tickets does not send the email with the tickets. I have to back to the order and manually re-send it. 1. You select a ticket 2. You purchase a ticket (woocommerce) 3. Woocommerce sends email regarding order complete That is it. the email …

    • 2
    • Yesterday
    • Solved Closed
      Shortcode to add tickets event into custom post

      Posted by: jerome
      Most Recent by: Brian on 2015/03/04 at 5:43pm

      Hi, I would like to know if a shortcode exist to put tickets (for an event) into an another post ? Maybe php code can do that ? I have custom post type and i would like to show tickets without showing events details. I hope i’m clear…

    • 2
    • Yesterday
    • Solved Closed
      Tickets not adding to cart

      Posted by: Joshua
      Most Recent by: Brian on 2015/03/04 at 5:41pm

      I cannot add any programs to the cart. It takes me to the cart page without adding the ticket to the cart. I’ve made sure that all wp-cache is disabled.

    • 2
    • Yesterday
    • Solved Closed
      Change the thank you page destination after purchase

      Posted by: houmanshahi
      Most Recent by: Geoff on 2015/03/03 at 9:10pm

      Hi all, I need to change where a customer is sent after the purchase is made so that they can make a determination as to what TEAM they want to join for the event. I have a custom landing page for that. Where can I go to make sure that people are directed to …

    • 2
    • 3/3/15
    • Solved Closed
      Handling Fee

      Posted by: Hannah`
      Most Recent by: Geoff on 2015/03/03 at 8:34pm

      Is it possible to add a 5% handling fee to all the bookings?

    • 2
    • 3/3/15
    • Solved Closed
      WooTickets – Display number of Tickets sold

      Posted by: garethbarry1982
      Most Recent by: Gustavo Bordoni on 2015/03/03 at 2:02pm

      Hi there, My situation is this. I have Wootickets, Product Vendors, Community Events and The Events Calendar all working in unison to accommodate a clients wish to allow people to create events and sell tickets on his website. Specifically, he needs to be abl…

    • 2
    • 3/3/15
    • Solved Closed
      Discount for multiple tickets

      Posted by: Graham
      Most Recent by: Gustavo Bordoni on 2015/03/03 at 9:53am

      Is it possible to apply a discount if multiple tickets are purchased for an event. For example, if one ticket is purchased, the price is £50. For every other ticket purchased, it is £40.

    • 2
    • 3/3/15
    • Solved Closed
      Error when adding event tickets to empty cart

      Posted by: Marc
      Most Recent by: Marc on 2015/03/03 at 8:17am

      Hello, I’m having an issue when I attempt to add an event ticket to an empty cart. It just locks up. However, if I have a product in the cart already then the event will be added as expected. I’ve stripped my staging server back to theme twenty fi…

    • 2
    • 3/3/15
    • Solved Closed
      Event Title and Date in Cart

      Posted by: Ian
      Most Recent by: George on 2015/03/02 at 11:20am

      Hi there I wondered if there was a solution to adding the event date and event title to the cart, so if people are ordering for multiple events they can confirm they are buying for the correct event before checkout. Thanks

    • 2
    • 3/2/15
    • Solved Closed
      Several event on one page

      Posted by: gregoiregarneau
      Most Recent by: Geoff on 2015/03/02 at 8:34am

      Hi there, I have some same event with few differente date and I’d like to put all in the same page. Is this possible? I mean one description for few date. Thank you for your help ! Grégoire

    • 2
    • 3/2/15
    • Solved Closed
      Wootickets stuck at 0?

      Posted by: Carl
      Most Recent by: Geoff on 2015/03/02 at 8:23am

      Hello, I recently had to move my site to another hosting company as the previous one I was with was incredibly slow. However, after moving the site everything went well, but somehow an error must have occurred in the wootickets plugin. for some reason users …

    • 2
    • 3/2/15
    • Solved Closed
      Why only one Event’s tickets in the cart at a time?

      Posted by: Raymond
      Most Recent by: Barry on 2015/02/27 at 6:37pm

      For some reason, we can’t add tickets for more than one event to the cart. Every time we add another event ticket to the cart, the previous event’s ticket disappears. Ex. Add ticket for Feb 21st event. Cart shows ticket for Feb 21st event. Then we…

    • 2
    • 2/27/15
    • Solved Closed
      Moved Site, Now Showing Products instead of Events Calendar

      Posted by: Jeff
      Most Recent by: Josh on 2015/02/27 at 2:24pm

      In the process of moving our site from a development location to a root directory, we seem to have lost the setting that substitutes the Event Calendar for A WooCommerce products page: NOT the desired functionality, nor how we had it before. What did we screw…

    • 2
    • 2/27/15
    • Solved Closed
      woocomerce shorcode

      Posted by: oniregoc
      Most Recent by: oniregoc on 2015/02/27 at 1:45pm

      Hello using [recent_products per_page="12" columns="4"] shortcode in a very basic page do not display the ticket in the product list… what did I miss ? Thanks !

    • 2
    • 2/27/15
    • Solved Closed
      Display how many tickets are left or in stock

      Posted by: Sabrina
      Most Recent by: George on 2015/02/27 at 7:10am

      Hi there, I set up everything on my website. As I offer classes with a certain amount of minimum attendees, I would like to display how many tickets are in stock (or left). Now, one product is sold, but on the overview of the products via woocommerce it also …

    • 2
    • 2/27/15
    • Solved Closed
      How to display WooTicket add-to-cart form?

      Posted by: Rob
      Most Recent by: Gustavo Bordoni on 2015/02/26 at 10:56pm

      I think I’ve read all the primers and getting started documents, but I’m still not seeing how to add the ability to purchase tickets for an event. https://dev-western-legends-roundup.pantheon.io/event/old-west-wagon-train/ That’s the develop…

    • 2
    • 2/26/15
    • Solved Closed
      Large number of tickets time out

      Posted by: saha
      Most Recent by: saha on 2015/02/24 at 7:02pm

      Hi, My Woocommerce tickets is working fine in every way until I go to “complete” the orders. If a customer has purchased a large number of tickets in one order or I “bulk” complete orders, I will get an internal server error. We though…

    • 6
    • 2/24/15
    • Solved Closed
      Ticket prices not showing for indvidual events

      Posted by: Rob Balucas
      Most Recent by: Gustavo Bordoni on 2015/02/23 at 6:14pm

      On my site there’s one event where the ticket pricing isn’t showing: http://urbankick.staging.wpengine.com/events/ — look for the Boston event. And on the individual event page: http://urbankick.staging.wpengine.com/event/urbankick-instructo…

    • 2
    • 2/23/15
    • Solved Closed
      Sort Tickets By Price – Lowest To Highest

      Posted by: terriinva
      Most Recent by: Geoff on 2015/02/23 at 9:02am

      Hi! I have an event that has several ticket prices that I want to show from lowest to highest price. It was working after I followed the directions at I just had to update my theme and now when I input the info from the link above, I get a fatal error. I&#…

    • 2
    • 2/23/15
    • Solved Closed
      Paypal Standard Checkout not Sending Tickets

      Posted by: cudafunk
      Most Recent by: Gustavo Bordoni on 2015/02/22 at 4:32pm

      When the customer checks out via stripe the system works correctly and sends the user a ticket to the event. But, When the customer checks out with PayPal standard the system doesn’t send a ticket to the customer. The woocommerce system even marks the t…

    • 6
    • 2/22/15
    • Solved Closed
      Release: WooCommerce Tickets 3.9.1

      Posted by: Rob
      Most Recent by: Rob on 2015/02/20 at 4:37pm

      Over the past 24 hours, we’ve been receiving reports like this one from the community that WooCommerce Tickets 3.9 had a conflict with WooCommerce 2.3.x. WooCommerce 2.3 was a major update and introduced a number of changes — including restriction…

    • 1
    • 2/20/15
    • Solved Closed
      Payment Methods disappers

      Posted by: Fab
      Most Recent by: Brian on 2015/02/20 at 11:16am

      The woo commerce tickets plugin has been working great on http://www.healthbloggerscommunity.com but recently the payment options have disappeared. So if I purchase a ticket and got to the shopping cart,I can complete my purchase details and normally the paym…

    • 2
    • 2/20/15