Support Forums

WooCommerce Tickets

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    • Solved Closed
      Release: WooCommerce Tickets 3.9.2

      Posted by: Rob
      Most Recent by: on 2015/02/20 at 4:37pm

      Though we just released WooCommerce Tickets 3.9.1 a few days ago, we’ve been seeing reports over the past 24-hours of another bug that emerged after the substantial WooCommerce 2.3 update. We’ve just shipped a WooCommerce Tickets 3.9.2 patch that …

    • 1
    • 2/20/15
    • Solved Closed
      Ticket quantity control changes related to WooCommerce 2.3.0

      Posted by: Rob
      Most Recent by: Rob on 2015/02/13 at 1:35pm

      We’ve recently become aware of a change in WooCommerce (as of version 2.3.0) that has a visual effect on the WooTickets form, where the ticket quantity controls appear to be missing in Chrome and IE. Here is how the controls appear before the WooCommerce up…

    • 1
    • 2/13/15
    • Solved Closed
      Add to cart Button do not show up in Genesis

      Posted by: Sophie
      Most Recent by: Sophie on 2015/04/01 at 11:31pm

      Hi On my child theme, the add to cart do not show up. Here is the website I checked all the setup your talking about in your support page but nothing change. I only have the minimum plugins list: Genesis Connect, Woocommerce… Could you help me? Thanks B…

    • 2
    • Today
    • Solved Closed
      A default image for the ticket header if none is selected?

      Posted by: James
      Most Recent by: Barry on 2015/04/01 at 2:42pm

      Hi there, on the Ticket section of the single Events page (the admin side) there is a place to input the “Upload image for the ticket header” element. I basically want the same header image across the board and dont need to upload this every singl…

    • 2
    • Today
    • Solved Closed
      send tickets automatically after paying (PayPal)

      Posted by: niggo
      Most Recent by: Geoff on 2015/04/01 at 2:19pm

      Hi!! Is it possible that the tickets are send autmatically after a user payed via PayPal? PayPal is the only payment-method I offer and I dont want to confirm every order in the backend. Thanks, Nico

    • 2
    • Today
    • Solved Closed
      Ticket email / PDF?

      Posted by: James
      Most Recent by: Brian on 2015/04/01 at 12:49pm

      Hi there, right now when a customer orders a ticket they receive a ticket email and an order email. 1. Is there anyway to set it to be one of these that the customer receives as its confusing when they receive 2 as they do not know what to bring to the gig? …

    • 2
    • Today
    • Solved Closed
      change default ticket number value from 0 to 1 on first visit?

      Posted by: James
      Most Recent by: Brian on 2015/04/01 at 7:39am

      Hi there, right now when you go to a single event page the ticket price and ticket number field appear. By default the ticket number says 0 and I would like it to say 1 by default. How do I change the default setting to be 1 rather than the 0 it is now? Basic…

    • 2
    • Today
    • Solved Closed
      Event Page Price is not Updating

      Posted by: samkimball
      Most Recent by: Barry on 2015/03/31 at 8:15pm

      While my ticket price is adjustable, the price at the top of the event page remains the same as the original price. So when people visit our event page, they first see that the ticket price is $69 under the event title at the top of the page (the price point …

    • 2
    • Yesterday
    • Solved Closed
      Auto completing tickets

      Posted by: adambowie
      Most Recent by: adambowie on 2015/03/31 at 4:27pm

      Hey guys – We modified an old site in the past to autocomplete the tickets, so they are processed immediately when someone makes a purchase. Barry had told us how, but when I find that old support ticket, the link he gave me no longer works. Can someone…

    • 1
    • Yesterday
    • Solved Closed
      Control the order of the ticket price.

      Posted by: James
      Most Recent by: Geoff on 2015/03/31 at 7:43am

      Hi there, when I create a ticket price and call it Adult and then create a second ticket price and call it Student the two ticket prices are added to the event page as they should be however how do I now get the Adult price on top and not have the student pri…

    • 2
    • Yesterday
    • Solved Closed
      Meta Keys

      Posted by: dotdash
      Most Recent by: dotdash on 2015/03/31 at 5:26am

      Hello there, Is there a set of meta keys I can use to pull in ticket information? Cheers, Spencer

    • 2
    • Yesterday
    • Solved Closed
      Admin events list: ticket counts

      Posted by: mike
      Most Recent by: mike on 2015/03/30 at 9:09pm

      I added a few lines of code to create an additional column on the admin view events list page that shows the total number of tickets sold for each event. This is *very* necessary and it would be awesome if you could add it to the codebase (bc putting it in a …

    • 2
    • 3/30/15
    • Solved Closed
      Tickets form on top and bottom.

      Posted by: josiah
      Most Recent by: Barry on 2015/03/30 at 5:29pm

      I read the post from back in January called: “Tickets “Buy it Now Button” or move ticket options to top of the page”. I would like the tickets form to be on both the top and bottom of the page. The solution given in the older post was …

    • 4
    • 3/30/15
    • Solved Closed
      Ticket Increment Problems

      Posted by: dvrss
      Most Recent by: Barry on 2015/03/30 at 3:34pm

      Hi, more increment ticket issues. On my events pages I’m currently seeing increment arrows ↑ ↓, with no functionality. However throughout the rest of my site, the increment arrows are working fine. Adding the ‘WooCommerce-Quantity-Increment&…

    • 2
    • 3/30/15
    • Solved Closed
      Message on ticket receipt

      Posted by: gpeery
      Most Recent by: gpeery on 2015/03/30 at 11:19am

      When a ticket order has been made, the purchaser gets a receipt which includes the following: “You’ll receive your tickets in another email.” We’d like to change that message, as we do not provide tickets, but simply add names to a res…

    • 4
    • 3/30/15
    • Solved Closed
      Multiple Ticket Prices Pulling from Same Stock

      Posted by: Anne
      Most Recent by: Anne on 2015/03/30 at 10:38am

      Hi, I have one event that has 2 ticket prices, but a maximum of 30 seats, regardless how many of each price point were sold. I started by adding tickets one by one on the events page, but found that the stock number is separate for each ticket price. Next, I …

    • 2
    • 3/30/15
    • Solved Closed
      Can not save the ticket information inside create new event

      Posted by: Sharad
      Most Recent by: Sharad on 2015/03/30 at 10:12am

      Hello, I am using The Events Calendar plus woocommerce tickets, previously I was creating events by All in one events calendar which is still installed on my wordpress. When am trying to create a event with ticket I am not able to save ticket details. Also wh…

    • 5
    • 3/30/15
    • Solved Closed
      WooCommerce Tickets approval process

      Posted by: natasha
      Most Recent by: Brian on 2015/03/30 at 8:19am

      Hi there I have just purchased the WooCommerce Tickets plugin however it doesn’t do what I thought it would. I am building a new site for a client and they wouldn’t be able to go in and approve each purchase to an event each time one was purchased…

    • 3
    • 3/30/15
    • Solved Closed
      Bulk Upload Issue

      Posted by: Ken
      Most Recent by: Brian on 2015/03/30 at 8:19am

      Howdy, We are bulk uploading events, but I can not seem to get the tickets info in the spread sheet to pull. There are columns in place but it isn’t accepting them for some reason.. We have 100’s of events and the only way this can work is if we c…

    • 3
    • 3/30/15
    • Solved Closed
      Ticket Email not sending

      Posted by: Hayley
      Most Recent by: Brian on 2015/03/30 at 8:18am

      Hi There, The customer isn’t getting a ticket email unless I check “Complete” manually from within woocommerce. It would be good if they could get their ticket email automatically. How do I set this up? They are getting a receipt email manua…

    • 3
    • 3/30/15
    • Solved Closed
      Activate WooCommerce

      Posted by: Hannah`
      Most Recent by: Brian on 2015/03/30 at 8:17am

      Hi I don’t seem to be able to activate the WooCommerce tickets plugin – is there a bug?

    • 4
    • 3/30/15
    • Solved Closed
      Your theme does not declare WooCommerce support

      Posted by: netgrrl
      Most Recent by: Brian on 2015/03/30 at 8:16am

      I purchased the tickets option so that I could add it on to Events Calendar pro. Now I get the message – Your theme does not declare WooCommerce support will that be an issue? Can I still sell the tickets using this plugin?

    • 3
    • 3/30/15
    • Solved Closed
      + and – buttons not appearing

      Posted by: william
      Most Recent by: Brian on 2015/03/30 at 8:15am

      I’ve just purchased the WooTickets plugin but have come across a problem where you can’t see the + or – buttons for increasing the number of tickets. Screenshot: You can manually edit the number of tickets and go on to purchase them, but th…

    • 4
    • 3/30/15
    • Solved Closed
      Cart Page Not Loading

      Posted by: grafftours
      Most Recent by: Brian on 2015/03/30 at 8:13am

      When I add a ticket to my cart on my site I am now seeing a white blank page instead of the cart page. I updated the plugins yesterday but before that everything was working just fine. http://grafftours.com/tour/los-angeles-street-art-tour-4-05-15/ http://gra…

    • 4
    • 3/30/15
    • Solved Closed
      [HELP] TICKETS – PRODUCT BUNDLES – DEPOSIT System

      Posted by: johnathan
      Most Recent by: Brian on 2015/03/30 at 7:59am

      Hi, Plugins used – TRIBE Tickets , WooCommerce Product Bundles[Woo], WooCommerce Deposits[CodeCanyon] We have the Ticket system installed and are creating a bundle of tickets as a shop product. Once the “product” is purchased it removes the…

    • 3
    • 3/30/15
    • Solved Closed
      Error when adding event tickets to empty cart

      Posted by: Marc
      Most Recent by: Josh on 2015/03/30 at 6:26am

      Hello, I’m having an issue when I attempt to add an event ticket to an empty cart. It just locks up. However, if I have a product in the cart already then the event will be added as expected. I’ve stripped my staging server back to theme twenty fi…

    • 12
    • 3/30/15
    • Solved Closed
      Cannot save ticket quantity

      Posted by: watbteam
      Most Recent by: Brian on 2015/03/30 at 4:54am

      Hello Having setup this plugin for a client, we are unable to set a max stock level for the tickets. When you enter a number and save, the field does not save and returns empty. I have tried to set the stock level via editing the ticket in WooCommerce, but I …

    • 2
    • 3/30/15
    • Solved Closed
      Reattach Tickets to Event

      Posted by: designoinc
      Most Recent by: Brian on 2015/03/29 at 1:45pm

      Trying to figure out how to reconnect tickets (products) to an event. There is no option to add existing tickets (products). I’ve reworked the recurring ticket to allow my system to sell the same ticket each day. But something has happened where the inf…

    • 2
    • 3/29/15
    • Solved Closed
      Multiple Price for an Events

      Posted by: Carl
      Most Recent by: George on 2015/03/28 at 6:35pm

      Hey Tribe Team, I have purchase the woocommerce event plugin and for a events i would like to set varible price like in the video that is shown by you guys https://theeventscalendar.com/product/wordpress-wootickets/ in the video you have created price base on…

    • 2
    • 3/28/15
    • Solved Closed
      Out of memory message

      Posted by: Joel
      Most Recent by: Brian on 2015/03/27 at 8:08am

      I installed calendar pro and woocommerce ticketing on a site I am working on. Its a pretty fresh install, not many plugins at all. Calendar was working fine, I installed woocommerce tickets, and when adding a ticket to the cart, I get a out of memory error.…

    • 8
    • 3/27/15
    • Solved Closed
      Abbreviating price

      Posted by: dotdash
      Most Recent by: Barry on 2015/03/26 at 10:59am

      Hello there, How can I abbreviate the display of prices that are rounded up to the ten i.e. €8.00 down to €8? And is there a way of achieving this without restricting prices which might be €8.50, for example? Cheers, Spencer

    • 2
    • 3/26/15
    • Solved Closed
      Events page not displaying all events

      Posted by: Rob
      Most Recent by: Geoff on 2015/03/26 at 10:36am

      The events page at http://www.westernlegendsroundup.com/events/category/shows/, when you go to the “next” page for the listing, doesn’t show all the events that are available. Can you tell me what setting I need to change to show all the eve…

    • 2
    • 3/26/15
    • Solved Closed
      Handling Fee

      Posted by: Hannah`
      Most Recent by: Geoff on 2015/03/26 at 9:45am

      Is it possible to add a 5% handling fee to all the bookings?

    • 7
    • 3/26/15
    • Solved Closed
      Display all prices woocommerce tickets in single event

      Posted by: Frederic
      Most Recent by: Geoff on 2015/03/26 at 9:44am

      Hi, I use eventpro/woocommerceticket. In the single event page, only one price (i have two different tickets vip:80€ Classique/35€) is displaying. I want to display the two different. Could you help me? Is it possible to display an image for the event in …

    • 4
    • 3/26/15
    • Solved Closed
      Background Colour of tickets box

      Posted by: joesampriest
      Most Recent by: Geoff on 2015/03/26 at 9:44am

      Hi chaps, great work firstly – a lifesaver. My only issues is a relatively simple styling one. I just want to get rid of the background colour for the ‘tickets’ box at the bottom of an event. Edited style.css to get rid of the event details …

    • 4
    • 3/26/15
    • Solved Closed
      Duplicate ticket

      Posted by: Flemming
      Most Recent by: Geoff on 2015/03/26 at 9:06am

      Hi theme Im looking for a solution to clone / duplicate a ticket. I have made one ticket that works fine (Wooticket). But…. i need 120 identical tickets. So are there a solution to create duplicate ticket? Kindly Flemming

    • 3
    • 3/26/15
    • Solved Closed
      Set deafault quantity to 1

      Posted by: Eusebiu
      Most Recent by: George on 2015/03/25 at 6:41pm

      Hello, Now, the default quantity for tickets is 0. How can i make to set it to 1 so people dont have to click +1 to add to cart a ticket? Thanks

    • 2
    • 3/25/15
    • Solved Closed
      Only one of 19 products appearing in category

      Posted by: Rob
      Most Recent by: Brian on 2015/03/25 at 11:19am

      I have 19 products in the product category “Ticket” in WooCommerce that were added via Events Calendar, but only one item appears when I visit the product-category/ticket page. This is also happening across all other categories. See http://www.w…

    • 4
    • 3/25/15
    • Solved Closed
      Add Woo Tickets "Add to cart" button outside event page?

      Posted by: Lee
      Most Recent by: Geoff on 2015/03/25 at 10:41am

      Hi there, I need some help with the following which i’m not sure if and how to do. Our company is a webinar training company. We will be scheduling a number webinars utilizing the The Event Calendar plugin with the additional plugin of Woo Tickets to facili…

    • 2
    • 3/25/15
    • Solved Closed
      Only specific user role can order tickets?

      Posted by: wervelweb
      Most Recent by: Brian on 2015/03/24 at 12:24pm

      Hello, Is there a way that only a specific user role can order tickets? So only one specific user role can add tickets to cart! And regular customers can see the tickets but cannot add it to cart. Thanx Nasco

    • 4
    • 3/24/15