Support Forums

WooCommerce Tickets

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    • Updated
    • Solved Closed
      question regarding email

      Posted by: ingrid
      Most Recent by: George on 2016/02/05 at 4:48pm

      Thx for your great plugin i’m using it with the wootickets plugin. When testing everything seems to be okay. What I want is the following. When adding an event, I’m adding the organizer (this is the person who will be giving the event) I would lik…

    • 2
    • Yesterday
    • Solved Closed
      Auto-complete ticket order

      Posted by: Rick
      Most Recent by: Josh on 2016/02/05 at 4:22pm

      Is it possible to make a ticket order complete automatically, and send the tickets email when the payment has processed? so the process is instant? Thanks Rick

    • 2
    • Yesterday
    • Solved Closed
      Rescheduling Events and Ticket Plus

      Posted by: Melinda
      Most Recent by: Nico Santos on 2016/02/05 at 1:50pm

      I am trying to figure out how I can reschedule customers to a different event without having to change their password, log into there account, rebook them and delete the old booking? This is the reply I received. “Actually, you can create orders from W…

    • 2
    • Yesterday
    • Solved Closed
      Need to Delete Hundreds of Duplicate Events

      Posted by: lishal
      Most Recent by: Sean on 2016/02/05 at 11:49am

      I’ve been using Events Calendar Pro for a few years, but recently it has been acting weird. I’ve gotten thousands of duplicate events showing up in my calendar, they eat up a lot of space and manually deleting them all is tedious and extremely tim…

    • 2
    • Yesterday
    • Solved Closed
      New WooCommerce Tickets not showing up on Event Page

      Posted by: Jadu
      Most Recent by: Geoff B. on 2016/02/05 at 10:17am

      Hi, I had Woo Tickets working fine on my events page until today. My old events still show the ticket section, but the new one does not show it. I have attached images to explain. The names of the images are self explanatory. I have Events Ticket Plus wi…

    • 2
    • Yesterday
    • Solved Closed
      Internal Server Error after updates!

      Posted by: Steve Dyke
      Most Recent by: Nico Santos on 2016/01/29 at 7:38am

      Updated woocommerce to 2.5, and Event Calendar Pro and all add-ons. so all are current versions. At checkout I get an internal server error. This is what my log shows: Notice: /home/XXXX/public_html/wp-content/plugins/the-events-calendar/vendor/tickets/commo…

    • 2
    • 1/29/16
    • Solved Closed
      Updates affecting Calendar

      Posted by: Edward
      Most Recent by: Cliff on 2016/01/28 at 9:32pm

      Aloha, We had recent issues with the newer updates. They seemed to remove our events calendar off line. When attempting to deactivate the plugins, we ran into an issue resulting in fatal error and hope you can help. It has seemed to deactivate the website …

    • 2
    • 1/28/16
    • Solved Closed
      Payments going through but Orders show as cancelled in Woo Tix

      Posted by: J. My
      Most Recent by: Barry on 2016/01/28 at 9:39am

      After updating, we are having the issue that orders coming in show as cancelled, even though the payment went through and the customer followed through with their order. In each instance, the customer DID intend to purchase but WooTix says the order was cance…

    • 4
    • 1/28/16
    • Solved Closed
      Unable to add a new ticket with WPML activated

      Posted by: Einatec
      Most Recent by: Josh on 2016/01/28 at 7:52am

      Hi, I’ve set up The events Pro and woocommerce events ticket. My site has to work with WPML for translations. I’m using Avada theme. Well, when I’ve tried to add a new ticket for an event, it dosen’t work while WPML is activated. When …

    • 2
    • 1/28/16
    • Solved Closed
      Awkward help comment in community tickets

      Posted by: Sara
      Most Recent by: George on 2016/01/26 at 2:40pm

      http://imgur.com/jd46SVu For public, why state this “for pro users” – why not detect what version is running and display a much more friendly message considering its intention is for public users. The message itself isn’t even that cl…

    • 2
    • 1/26/16
    • Solved Closed
      Make tickets taxes based on venue location

      Posted by: Joseph
      Most Recent by: George on 2016/01/26 at 9:24am

      We are needing to make our tickets be taxed based on the venue location and not based on the customer’s billing address. Is that possible? We’re ok paying to have this feature added as I’m sure it’s something other people have run in…

    • 2
    • 1/26/16
    • Solved Closed
      Show # of tickets left

      Posted by: Dan
      Most Recent by: Ronald on 2016/01/25 at 9:28am

      With the woocommerce plugin that allows tickets to be sold, is there the ability (or available code) to display the availability of events in the calendar? For example, if 10 tickets were available, 3 are sold, could it say ‘7 of 10 tickets available&#…

    • 3
    • 1/25/16
    • Solved Closed
      Refund Email

      Posted by: Hugh
      Most Recent by: George on 2016/01/25 at 8:29am

      When we refund a ticket the following email is generated http://imgur.com/gallery/OX1dnEX You can see at the bottom it says that your tickets will be with you shortly (on a refund????) Can you please how this can be changed. Thanks Hugh

    • 2
    • 1/25/16
    • Solved Closed
      Only RS

      Posted by: Namita
      Most Recent by: George on 2016/01/25 at 8:09am

      Hello, I just bought the Events Ticket Plus add on and tried to edit my existing event. The only option i get there is RSVP. Can you help. Thanks

    • 2
    • 1/25/16
    • Solved Closed
      Date on New Order E-Mail

      Posted by: Daniel
      Most Recent by: George on 2016/01/25 at 5:50am

      Hi, I’d like to include the date of the event on the new order e-mail. Please could somebody point me in the right direction here? Thanks!

    • 2
    • 1/25/16
    • Solved Closed
      Licensing issue with WooTickets / Event Tickets Plus

      Posted by: Ben
      Most Recent by: George on 2016/01/22 at 5:16pm

      Hi, I recently renewed my WooCommerce Tickets license from the WP dashboard without realising the plug-in had been depreciated and replaced by Event Tickets Plus. I can see that I have a license key for Event Tickets Plus, but it expired on Jan 4th and my Woo…

    • 3
    • 1/22/16
    • Solved Closed
      Rescheduling event tickets

      Posted by: Dan
      Most Recent by: Geoff B. on 2016/01/22 at 12:07pm

      Partially referencing this thread: https://theeventscalendar.com/support/forums/topic/changing-tickets-from-one-event-to-another/ We’re having issues where a user may purchase a ticket to an event, and then wants to reschedule. In the post above George …

    • 2
    • 1/22/16
    • Solved Closed
      Install issues with wordpress

      Posted by: Benjamin
      Most Recent by: Geoff B. on 2016/01/22 at 1:53am

      Hi Have just purchased the plug in and had major issues in installing via WooCommerce for WordPress, for some reason as it seems reasonably straight forward. I understand you need the events calendar plug in in order to then sell tickets via the event ticket…

    • 10
    • 1/22/16
    • Solved Closed
      Price at top of event page

      Posted by: Peter
      Most Recent by: Nico Santos on 2016/01/21 at 11:35am

      Hi, The price at the top of the individual event page is not showing prices showing VAT, even though all the setting within WooCommerce are set to show prices in the shop including VAT. The price in the bottom section for WooCommerce Tickets is showing inclu…

    • 2
    • 1/21/16
    • Solved Closed
      Events Pages Disappear with Woocommerce 2.5 update

      Posted by: Dirk
      Most Recent by: Brian on 2016/01/21 at 6:15am

      Updated to Woocommerce 2.5 and my events pages disappeared. Calendar itself works just fine. Only pages containing the Tickets section (for buying tickets) disappeared completely. When clicking links to these pages, you get a 404 error. Restored from backup f…

    • 2
    • 1/21/16
    • Solved Closed
      Unable to add ticket price

      Posted by: Sarah
      Most Recent by: Geoff B. on 2016/01/20 at 8:40pm

      Hi there, I purchased the woocommerce tickets plugin when I wanted to start selling tickets on my website and everything was working great. I repurchased the same plugin for a second website and installed it. However, when I create an event and add a ticket…

    • 3
    • 1/20/16
    • Solved Closed
      Refund for Woocommerce

      Posted by: Terry
      Most Recent by: George on 2016/01/20 at 5:12pm

      Hi, I purchased the woocommerce plugin incorrectly. After purchasing it, I discover that it was not what I needed. I would like to request a refund for this plugin. Thanks, Terry

    • 2
    • 1/20/16
    • Solved Closed
      woo commerce ticket

      Posted by: Arnaud
      Most Recent by: Barry on 2016/01/20 at 4:16pm

      Hello, I’ve got woo commerce ticket. I want to check all my sales. So I click on the “event”, and I click on my event,and I go on the block ticket and I click on Event sales report. But the page that appears says you do not have permission …

    • 2
    • 1/20/16
    • Solved Closed
      Tickets not getting put into cart

      Posted by: Craig
      Most Recent by: Geoff B. on 2016/01/19 at 1:45pm

      I noticed I had a problem with tickets not getting put in to the cart properly. Cart shows empty. The event page shows the ticket and price as expected but when you hit the button and go to the cart it is empty. I deleted the old woocommerce tickets plugin an…

    • 5
    • 1/19/16
    • Solved Closed
      Error The Events Calendar + WooCommerce

      Posted by: Ramon
      Most Recent by: Hunter on 2016/01/18 at 12:52pm

      Hi, i have updated to 4.0.5 and this error is shown!: Notice: /var/www/vhost/puntomom.com/home/html/wp-content/plugins/the-events-calendar/vendor/tickets/common/src/deprecated/Tribe__Events__Autoloader.php is deprecated since version 4.0! Use Tribe__Autoloade…

    • 2
    • 1/18/16
    • Solved Closed
      Sales Report – Unable to view due to permission issue

      Posted by: Leslie
      Most Recent by: Cliff on 2016/01/15 at 10:29am

      Hello, Whenever we click on the “Event sales report” link for one of our events with ticketing available, we are getting an error message: You do not have sufficient permissions to access this page. http://imgur.com/S1cWjQi This is for a user with…

    • 6
    • 1/15/16
    • Solved Closed
      Hook / Function for Woocommerce Tickets

      Posted by: Russell
      Most Recent by: Barry on 2016/01/13 at 2:12pm

      Hi, Could you tell me the hook / function to create and cancel tickets please? One of our venues requires us to confirm / cancel tickets on their server using a SOAP request when we sell or cancel tickets. I was planning to use this: global $wpdb; $sq…

    • 2
    • 1/13/16
    • Solved Closed
      Search Restuls to default as list

      Posted by: John
      Most Recent by: George on 2016/01/13 at 10:40am

      Is there anyway to default the search results to a list and search all events? Currently if the you are in the month view it only searches for events during that month and not all events. I need the search bar to search all events regarding of view.

    • 3
    • 1/13/16
    • Solved Closed
      Sales Order Reports missing orders? 1 2

      Posted by: Ameet
      Most Recent by: George on 2016/01/12 at 9:01pm

      Hi, We are seeing issues with our Sales Order report not reporting all the orders for a particular event. This is the same report we see from the admin as well as what the organizer sees. The attendees list is accurate but makes it challenging because the o…

    • 34
    • 1/12/16
    • Solved Closed
      Achieving old events?

      Posted by: James
      Most Recent by: Brian on 2016/01/12 at 5:59pm

      Hi, I’ve been using Event Calendar for a number of years now and really like it! What I would like to know, if I delete old events from the events listings, will that affect the woocommerce order entries? Basically, I don’t want lose my clientR…

    • 4
    • 1/12/16
    • Solved Closed
      Question about unused plugin

      Posted by: Image In A Box
      Most Recent by: Brian on 2016/01/11 at 5:50pm

      Hi MT, I was wondering if I can get a refund for the WooCommerce Tickets plugin I purchased from you all. I was never able to use it on a production site as it did not meet my client’s needs out of the box and they were unwilling to pay for the programm…

    • 2
    • 1/11/16
    • Solved Closed
      Edit WooTickets RSVP in WooCommerce

      Posted by: laughmasters
      Most Recent by: George on 2016/01/11 at 3:45pm

      Hi there, I want to be able to edit an RSVP ticketed event in WooCommerce to generate a product id for this event so I can list it on my site using the WooCommerce [product-ids] short code… but… when I create a ticket that is RSPV as opposed to fo…

    • 4
    • 1/11/16
    • Solved Closed
      Payments not going through

      Posted by: Yusuf
      Most Recent by: Josh on 2016/01/11 at 12:11pm

      Hi- I purchased WooTickets so use along side Events Calendar pro for my site prxnyc.com. However I’m not receiving any payments through the plugin. I set everything up correctly.. I think, and everything goes though, it “complete” the tran…

    • 4
    • 1/11/16
    • Solved Closed
      Tickets – moving

      Posted by: Matthew
      Most Recent by: George on 2016/01/11 at 10:59am

      Hi, I need to move the Tickets add to cart form on the events page from the bottom of the page underneath the google map and details/organizer meta boxes to the top of the page just under the main event description and title. Iv set up the relevant folders in…

    • 5
    • 1/11/16
    • Solved Closed
      Adding a comment area for customers to list info at checkout

      Posted by: Sonya
      Most Recent by: George on 2016/01/11 at 10:40am

      Hello, We are selling tickets for events and often times a user will buy 4-5 tickets for additional guests. We have no way to know who these other attendees are adn need their name for the registration How can we add a field to the registration area to have t…

    • 2
    • 1/11/16
    • Solved Closed
      Re-Stock ticket and display only completed order

      Posted by: mediamouse
      Most Recent by: George on 2016/01/11 at 8:14am

      Hi, Get urgent client request about the function below: 1. When the order has been trashed, re-stock the ticket automatically. 2. In Attendees List, display only completed order. Please let me know if it is possible and how could we implement this, please? M…

    • 2
    • 1/11/16
    • Solved Closed
      How do you import tickets?

      Posted by: Abby
      Most Recent by: Geoff B. on 2016/01/09 at 12:08pm

      I have Event Tickets Plus, but I don’t see an option to import Tickets in the Import menu. How can I import them?

    • 2
    • 1/9/16
    • Solved Closed
      WooCommerce Ticket upgrade- will not install

      Posted by: Jodi
      Most Recent by: George on 2016/01/08 at 7:54pm

      We have tried installing upgrade to events calendar to our site at http://www.thesacredolive.com but it will not install. It says most recent version is already installed but it does not allow “ticket” purchase option. We even went ahead and purch…

    • 2
    • 1/8/16
    • Solved Closed
      Cart not working

      Posted by: dkudler
      Most Recent by: George on 2016/01/08 at 12:10pm

      After nearly a year of working beautifully, for the past couple of weeks our cart has been acting up. When members goes to register, no matter what quantity they enter, they get to the cart and are told that it’s empty. You can find what I’m talki…

    • 4
    • 1/8/16
    • Solved Closed
      WooTicket doesnt work after the major update!

      Posted by: gregy
      Most Recent by: George on 2016/01/08 at 9:00am

      Hi there, I keep getting this update after the last major update that was released a few weeks ago. To begin using WooTickets, please install and activate the latest version of The Events Calendar. I havent upgraded for an other period of updates for the woot…

    • 4
    • 1/8/16
    • Solved Closed
      tickets only available to certain user types

      Posted by: Jason
      Most Recent by: Geoff on 2016/01/07 at 7:42am

      Hi, I’d like some types of tickets to be available to logged in WordPress editors. What would be the best way to go about this? I envisioned being able to add a checkbox when I create a ticket type, and if it was checked, hide it on the public site, exc…

    • 4
    • 1/7/16
    • Solved Closed
      Default tickets set to 0

      Posted by: Matthew
      Most Recent by: Brook on 2016/01/06 at 11:07pm

      Hi, I raised this issue a while back but didn’t have time at that point to implement the advice I was given. I’d like to change the default value in the tickets field for woocommerce from 0 to 1. This is because if the user clicks add to cart with…

    • 6
    • 1/6/16
    • Solved Closed
      Need more verbose export

      Posted by: Chris
      Most Recent by: Brian on 2016/01/06 at 9:03am

      Greetings. I find the export attendees function to be a little lacking. Is there a way to include mailing addresses in the data?

    • 2
    • 1/6/16
    • Solved Closed
      Ticket is shown properly on event site

      Posted by: Karem
      Most Recent by: Josh on 2016/01/05 at 9:53pm

      Hey Guys i just purchased the woocommerce tickets, its a great tool. But the tickets are not displayed properly. Thats the event: http://der-querdenker-tag.ch/event/der-schweizer-querdenker-tag/ The tickets should be shown in one line. How can I do that? Can …

    • 2
    • 1/5/16
    • Solved Closed
      Jetpack Publicize Issue w/ Tickets

      Posted by: Dan
      Most Recent by: Brian on 2016/01/05 at 5:32pm

      Similar to this thread, which was closed: https://theeventscalendar.com/support/forums/topic/publicize-publishes-tickets-to-social-networks/ I’m having an issue where any time I add a ticket to an event, that ticket gets auto-posted via Publicize. Ther…

    • 4
    • 1/5/16
    • Solved Closed
      Rich Snippet for Widget

      Posted by: tigertoertchen
      Most Recent by: Brian on 2016/01/05 at 9:19am

      Hello, i am facing a little rich snippet issue. With the new version google does not recognize the rich snippets within the widged view of the upcoming events. The old version worked great in this case. In the new version there is no scheme.org information pl…

    • 2
    • 1/5/16