Support Forums

WooCommerce Tickets

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    • Comments
    • Updated
    • Solved Closed
      Does WooCommerce now support recurring tickets?

      Posted by: Mark
      Most Recent by: Geoff B. on 2016/04/27 at 11:45pm

      Hi support, I’d like to sell a maximum of 99 tickets for a 9am tour that recurs every day (except Sunday) – and ideally I’d set this up once and use the recurring options. It seems to be OK but I’d just like to check before I start pay…

    • 2
    • Yesterday
    • Solved Closed
      Organizer email for ticket purchase

      Posted by: Roxanne
      Most Recent by: George on 2016/04/27 at 7:43pm

      Hi, I downloaded and installed the plugin https://github.com/thebeard/events-calendar-pro-organizer-mail/ but I still don’t seem to be getting email notifications sent when a ticket is purchased. I have tried configuring it to “Recipient specified…

    • 2
    • Yesterday
    • Solved Closed
      Two Tickets with a Shared Cap on Sales/Attendees

      Posted by: Reid Burnett
      Most Recent by: George on 2016/04/27 at 6:54pm

      I’m hoping I can word this correctly to get the help I’m looking for. I’ll try to tell it as a story. A client is selling tickets to an event which can handle 3000 total attendees and are selling two types of tickets. We need the event to se…

    • 2
    • Yesterday
    • Solved Closed
      Importing Tickets – What is the custom field?

      Posted by: Craig
      Most Recent by: Brian on 2016/04/27 at 4:35pm

      As has been stated elsewhere, it’s not currently possible to import tickets. I’m trying to do so through a WooCommerce product import CSV. Using this post – https://theeventscalendar.com/support/forums/topic/importing-tickets-options/ ̵…

    • 2
    • Yesterday
    • Solved Closed
      Problem with event tickets discounts for members

      Posted by: foxfirecr8
      Most Recent by: Brook on 2016/04/26 at 9:52am

      I”m having the same problem described in this forum thread and identified as a bug: https://theeventscalendar.com/support/forums/topic/editing-tickets-with-discounts-causes-the-discount-to-be-rendered-as-the-price/ I’m wondering if this has been f…

    • 5
    • 4/26/16
    • Solved Closed
      Transfer attendee from event to another

      Posted by: globalbodyweighttraining
      Most Recent by: George on 2016/04/24 at 4:48pm

      We have some registrations we need to move from one event to another. These are workshops where the attendees needed to transfer to a different one than they registered for. We need them to show up in the correct Attendee list, and be linked to the correc…

    • 2
    • 4/24/16
    • Solved Closed
      Woocommerce changes ticket prices to FREE!

      Posted by: Neil
      Most Recent by: George on 2016/04/24 at 3:51pm

      If I change the number of tickets available (add or remove) the ticket value changes to FREE! Even if I change the values they stay as FREE! on the other pages… I also have some strange values in the sale price box That I cant remove. Causing a MAJOR headac…

    • 12
    • 4/24/16
    • Solved Closed
      Updating Pricing not Reflected on Event Page

      Posted by: Ben
      Most Recent by: Nico on 2016/04/22 at 4:11pm

      When the ticket price is updated in the WooCommerce product, say $75 to $100. The ticket reflects the correct price of $100, but the event page still shows $75 as the base price. It appears tribe_get_cost() isn’t reflecting the latest ticket price, but …

    • 5
    • 4/22/16
    • Solved Closed
      Woo tickets

      Posted by: Chris
      Most Recent by: Cliff on 2016/04/20 at 2:04pm

      Hi I’m using the events plugin with great success – I have a question about ticket descriptions I’ve copied tickets.php to my theme so I can edit it…. I want to add a default description to each ticket as follows 1. if someone types a …

    • 4
    • 4/20/16
    • Solved Closed
      Ticket Options with Request Information

      Posted by: lpoindexter
      Most Recent by: Support Droid on 2016/04/20 at 9:35am

      http://7a2.f08.myftpupload.com/event/lst-hoop-it-up-summer-camp/ My client wants to offer a full week camp with the option of attending only certain days. I’m trying to simplify the gathering of camper information so at first I tried just putting a half…

    • 3
    • 4/20/16
    • Solved Closed
      PDF TICKET ADDON

      Posted by: Darion
      Most Recent by: Geoff on 2016/04/20 at 7:24am

      Hi there, I know this has been asked before and there is no feature for having the ticket in PDF format at the moment, however though can you work out some kind of customise addon for the plugin to have the PDF feature? Don’t mind to pay extra for the c…

    • 4
    • 4/20/16
    • Solved Closed
      Changing from Woo

      Posted by: Dave
      Most Recent by: Geoff on 2016/04/19 at 11:53am

      Hi guys! I built a website for my girlfriend a few months ago, and we love your plugin, as do her customers. We purchased events calendar pro and wootickets. Some problems started arising from wootickets so we have decided to clean house and start fresh and…

    • 2
    • 4/19/16
    • Solved Closed
      tickets "off sale" date

      Posted by: gabba
      Most Recent by: Support Droid on 2016/04/19 at 9:35am

      Seems tickets automatically go off sale on the date of event starting, is there a way to control when this is, or better yet a way to have a message in place of the tickets form to say “buy tickets at venue” for example?

    • 3
    • 4/19/16
    • Solved Closed
      Events Tickets Plus featured image

      Posted by: Martin
      Most Recent by: Support Droid on 2016/04/19 at 9:35am

      Hi, Why is the featured image I put in the event not visible in the ticket in the shopping cart? I would like that the featured image of the event is also the featured image of the ticket automaticly. Is this possible? Now I have to set all the featured ima…

    • 3
    • 4/19/16
    • Solved Closed
      Can't put a price on tickets!

      Posted by: Lea
      Most Recent by: Support Droid on 2016/04/19 at 9:35am

      Hello, When I create new events I can no longer put a price on them, the box just isn’t there? I haven’t changed anything on my website so I can’t think why this is happening. Also, for a while now when I edit a ticket, there are now TWO box…

    • 3
    • 4/19/16
    • Solved Closed
      Event details in cart, checkout and emails sent

      Posted by: Vivianne
      Most Recent by: Barry on 2016/04/19 at 9:29am

      I searched the forum but I couldn´t solve my problem with the posts I found. I need following event details in the cart, the checkout and all the emails sent: – Event title – Event start date and time – Event venue and city How can I integr…

    • 14
    • 4/19/16
    • Solved Closed
      Export Out Attendees List

      Posted by: slny311
      Most Recent by: Support Droid on 2016/04/16 at 9:35am

      Is there anyway to output a csv of attendees? We want a CSV with the users name so we can output badges to print. The export csv currently outputs the order number,etc.

    • 3
    • 4/16/16
    • Solved Closed
      WooCommerce Tickets – Retired?

      Posted by: Bryan
      Most Recent by: Brian on 2016/04/15 at 9:46am

      I purchased WooCommerce Tickets back in February and am now seeing this plugin is being retired. Can I please have my license converted to the Event Tickets Plus plugin? Thanks!

    • 2
    • 4/15/16
    • Solved Closed
      Attendees list not showing names of attendees

      Posted by: Niko
      Most Recent by: Support Droid on 2016/04/15 at 9:35am

      Hi there, Our customer is using Events Calendar and has been more than happy with it. Unfortunately, after the latest update the Attendees list doesn’t show the attendees name anymore. The email which is sent shows only ticket number and other unrelated…

    • 6
    • 4/15/16
    • Solved Closed
      List Of Artists

      Posted by: Paul
      Most Recent by: Support Droid on 2016/04/15 at 9:35am

      Hi! We’re an eleven-day music festival with over 80 artists. We were hoping that there was some way we would be able to use our events/event calendar to create an artist listing or directory using the information already plugged into the calendar. The g…

    • 8
    • 4/15/16
    • Solved Closed
      WooTickets and Visual Composer Conflict

      Posted by: Roxanne
      Most Recent by: Geoff B. on 2016/04/15 at 8:16am

      Hi, Using https://theeventscalendar.com/knowledgebase/testing-for-conflicts/, I was able to track down a conflict with WPBakery Visual Composer. When the plugin is active I can’t add tickets to my cart; as soon as Visual Composer is deactivated it works…

    • 6
    • 4/15/16
    • Solved Closed
      Woocommerce Integration Incorrectly Sets Price And Stock

      Posted by: Joel
      Most Recent by: Support Droid on 2016/04/14 at 9:35am

      When creating an event and setting up the tickets the system works correctly. However, when I go to update the tickets from the event admin edit page the system incorrectly updates the price and the stock values to 0. Which then has the ticket cost as Free.…

    • 7
    • 4/14/16
    • Solved Closed
      Stuck on Checkout page

      Posted by: Eugene
      Most Recent by: Brian on 2016/04/14 at 7:28am

      Getting there as someone new to carts setting up Tickets Plus The tickets get added ok on the event page, the “Add to Cart’ button moves to the basket page the “Proceed to Check Out” button moves on to the checkout page But it doesn…

    • 22
    • 4/14/16
    • Solved Closed
      Pre-Event Ticket Giveaway

      Posted by: Michael
      Most Recent by: George on 2016/04/14 at 6:39am

      Hi All – we would like to giveaway tickets in large batches (like 200 at a time out of 2000) to a few retailers, prior to our event, who will then give them to individual customers. Customers will not need to pay for these tickets, they are getting them…

    • 2
    • 4/14/16
    • Solved Closed
      Trying to remove Date from Ticket Email

      Posted by: Tim
      Most Recent by: Support Droid on 2016/04/09 at 9:35am

      This might sound a little crazy, but we are trying to remove the date line from the ticket email. We have a client that sells tickets to their venue that is not date specific (they are a mini-golf course). As a result, they do not need the date of the event p…

    • 7
    • 4/9/16
    • Solved Closed
      Refund – ASAP

      Posted by: Chantal
      Most Recent by: Support Droid on 2016/04/09 at 9:35am

      I purchased WooCommerce Tickets this week and now my WordPress site is directing me to install The Events Calender Pro as this is no longer supported. I just wasted money on a Plugin that is no longer supported. I would like a refund thank you. Lauren on beha…

    • 5
    • 4/9/16
    • Solved Closed
      event start time in confirmation email

      Posted by: Josh
      Most Recent by: Support Droid on 2016/04/07 at 9:35am

      Hello. We have a single event with 3-ticket options: VIP, GA, and Wine Dinner. Each of these ticket options provides for different event start times. Currently, when the ticket confirmation is sent the start time specified in the main event settings is includ…

    • 5
    • 4/7/16
    • Solved Closed
      Integrate pdf voucher into woocommerce tickets

      Posted by: Guillaume
      Most Recent by: Support Droid on 2016/04/03 at 9:35am

      Hello I am both using woocommerce tickets and pdf voucher from woothemes I would like to be able to use this plugin with woocommerce tickets, just like in the product page : http://www.cours-oenologie-lille.com/produit/cheque-cadeau-oenologie-lille/ is there …

    • 3
    • 4/3/16
    • Solved Closed
      Ticket – Add to cart button not showing on event page

      Posted by: Lasbat
      Most Recent by: Geoff on 2016/04/01 at 7:34am

      Hi I have been struggling for hours wondering why the add to cart ticket button isn’t showing on the event page. It use to show, but confused to why it has suddenly vanished. Not sure if it has been any of the recent updates to Event Calendar or Wooco…

    • 3
    • 4/1/16
    • Solved Closed
      Hide attendees list on events pass globally

      Posted by: Mathew
      Most Recent by: Barry on 2016/03/31 at 11:50am

      Hi, i just updated to the newest version of the Events Calendar Pro and tickets plus and notice that all the events now display an attendees list on the events pages. I see i can manually hide the list if i go into each event but can’t see a way i can d…

    • 10
    • 3/31/16
    • Solved Closed
      Can't increase Ticket Inventory

      Posted by: chesapeakeghostwalks
      Most Recent by: Support Droid on 2016/03/29 at 9:35am

      I’m running WooTickets with Events Calendar. I can’t increase the tickets in the inventory when editing from the web page. I click EDIT under the ticket and increase the number, then SAVE THIS TICKET. But it doesn’t add the ticket in. The in…

    • 3
    • 3/29/16
    • Solved Closed
      Events Calendar Pro loads REALLY slowly

      Posted by: Matthew
      Most Recent by: Support Droid on 2016/03/29 at 9:35am

      Hi, We’re having an issue with the loading of our Events Calendar Pro. The issue arose last week and I think it may be to do with the amount of events we have in our system, but am unsure? There’s 5,080 events in the system at the moment, but mo…

    • 5
    • 3/29/16
    • Solved Closed
      No attendees on the list

      Posted by: Agnieszka
      Most Recent by: Support Droid on 2016/03/26 at 9:35am

      Hi, there are no attendees on the list There is no information about tickets sold etc.. I’ve ready this thread https://theeventscalendar.com/support/forums/topic/no-attendees-on-the-list/ but my orders are completed. Can you help me? http://imgur.com/6S…

    • 5
    • 3/26/16
    • Solved Closed
      Revert to old page template

      Posted by: Leanne
      Most Recent by: Brook on 2016/03/22 at 8:22am

      Hi, we recently updated out plugins only to find that the events page layout has changed and it is not as we preferred it. The featured images are very large, and most images are cut off due to not being the correct size now. The old style of the page layout…

    • 8
    • 3/22/16
    • Solved Closed
      deactivating wootickets plugin causes 500 error

      Posted by: Josh
      Most Recent by: Cliff on 2016/03/18 at 11:02pm

      Hello. We’re having a situation where we are working to install the new Events Ticket Plus plugin, but are finding that when we deactivate the WooTickets plugin we get a 500 error. We’ve tried renaming the plugin folder via the FTP interface with …

    • 7
    • 3/18/16
    • Solved Closed
      Sell ticket from single woo product

      Posted by: marc-andre
      Most Recent by: Geoff B. on 2016/03/18 at 11:02am

      As said in this : https://theeventscalendar.com/support/forums/topic/add-support-for-waiting-list-on-sold-out-ticket/ and this : https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/ WAS working when i use woo ticket …

    • 6
    • 3/18/16
    • Solved Closed
      Refund please

      Posted by: Coleen
      Most Recent by: Brian on 2016/03/16 at 4:59am

      Hi. I purchased WooCommerce Tickets on the understanding that is was current software. No where on your product page did I see “this product is discontinued”. After I purchased it, and logged in, I then saw the message “this product is disco…

    • 6
    • 3/16/16
    • Solved Closed
      Additional Columns in the Attendees list CSV export

      Posted by: outsidethecube
      Most Recent by: Leah on 2016/03/14 at 1:22pm

      I’m trying to include some additional fields in the Attendees CSV export. I managed to get the fields I want to show up in the Attendees list table using a customized version of the script below that I found while searching this form: add_filter( ‘…

    • 10
    • 3/14/16
    • Solved Closed
      Attendees Export CSV – More User Info Columns

      Posted by: kstewart0976
      Most Recent by: Leah on 2016/03/14 at 12:30pm

      Any clue what the status is of this feature? I cannot find anything current on it within the forums and this feature is badly needed. https://theeventscalendar.com/support/forums/topic/attendees-export-csv-more-user-info-columns/

    • 6
    • 3/14/16
    • Solved Closed
      Multiple ticket prices for fixed number of seats

      Posted by: adacollins
      Most Recent by: Leah on 2016/03/14 at 12:16pm

      Please help. I am working on a website in which we are selling a fixed number of seats per event. For example, we have a train which has 80 seats, these seats are sold as either adult or child with two different prices points. When a seat is sold weather it b…

    • 4
    • 3/14/16
    • Solved Closed
      one stock for serveral tickets for one event

      Posted by: Lars
      Most Recent by: Leah on 2016/03/14 at 12:16pm

      Hello, I wonder if it es possible to have one stock for serveral ticket categories for one event, e.g. adult and children tickets, which will reduce the overall ticket stock if bought at one event. This feature is discussed since april 2013 in the wish list. …

    • 4
    • 3/14/16
    • Solved Closed
      Importing Attendees

      Posted by: Phil
      Most Recent by: Nico on 2016/03/14 at 10:35am

      I’ve noted from other Forum posts that there is no existing way to import attendees into ticketed events. The suggestion I saw was to add the attendees manually via Woocommerce orders. My client needs to be able to transfer spreadsheet data of attendees…

    • 6
    • 3/14/16