Support Forums

Events Calendar PRO

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    • Solved Closed
      Calendar displaying as text not table with new theme

      Posted by: Andrew
      Most Recent by: Andrew on 2017/02/24 at 8:30pm

      Hi guys See this screenshot. What am I doing wrong here? I changed theme (to ‘Popper’ theme) and the calendar grid does not display. Only text. It works fine with other themes including a child theme I made. Slug is http://www.os1.dev/events/ I h…

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    • Solved Closed
      Console Errors on Widget admin page

      Posted by: Aaron
      Most Recent by: Aaron on 2017/02/24 at 7:36pm

      I am using Events Calendar Pro v.4.4.2 – whenever I activate the pro plugin, the widgets page gets many console errors. I’ve attached screenshots of these errors. These errors only appear when activating the PRO plugin – with no errors runni…

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    • Solved Closed
      Problem with display on main Event Details page

      Posted by: hauntedrockford
      Most Recent by: hauntedrockford on 2017/02/24 at 7:18pm

      A recent upgrade introduced a problem with the display of my event. Please look at the attached screen capture, you can see the quantity number is not correct. This screenshot is from the main Events Details page. I’ve used The Events Calendar Pro and…

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    • Solved Closed
      Evento recurrente (Ver todos) (See all): Error 404

      Posted by: lumiest
      Most Recent by: Victor on 2017/02/24 at 6:44pm

      Hola, Tras realizar todas las actualizaciones, al darle a (ver todos) sigue devolviendo una página error 404 Probado desactivando plugins y theme twenty fourteeen Ejemplo: http://www.lamolinera.net/agenda/iniciacion-informatica-1c-2017/2017-01-16/ Un saludo

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    • Solved Closed
      Mobile View Missing Images

      Posted by: Brittany
      Most Recent by: Brittany on 2017/02/24 at 6:31pm

      Hello! I have tried a serious of troubleshooting tools and I am still unable to get the images to reappear on the mobile view of the Events Calendar. I am not sure if the Image SRC is set after the new update? A quick response would be awesome because I have …

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    • Solved Closed
      Single Page Event Not Rendering Properly On Optimizepress 2.0 Page

      Posted by: David
      Most Recent by: David on 2017/02/24 at 5:52pm

      Hi there- I’ve installed the Events Calendar Pro using the [tribe_events] shortcode on an Optimizepress 2.0 page because I want to have more control over the aesthetics of the page using the live editor features. The calendar month format looks fine on …

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    • Solved Closed
      "One event on invalid date at [time]" error on recurring events

      Posted by: kshein
      Most Recent by: kshein on 2017/02/24 at 4:58pm

      Hi there, I’m experiencing the same issues as described here: https://theeventscalendar.com/support/forums/topic/one-event-on-invalid-date-at-time-showing-after-updating-recurring-event/ My recurring events are not appearing in my calendar, and I̵…

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    • Solved Closed
      The Event Calendar Pro

      Posted by: Christopher
      Most Recent by: Geoff on 2017/02/24 at 4:43pm

      Hello! We applied for a non-profit license but were not accepted but were offered a discount. My license is expired and need to renew. Is there a discount for the license. Again.

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    • Solved Closed
      It has been two weeks and still no resolution???

      Posted by: Ronald
      Most Recent by: Geoff on 2017/02/24 at 4:36pm

      Geoff wrote: Hi Ron, Sorry for the confusion here, but let’s try to figure this out together. Will you please take a screenshot of your Events > Settings > Licenses screen and send it to me here as a private reply? I would like to take a look to c…

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    • Solved Closed
      Adding shortcode button to WYSIWYG bar in single event

      Posted by: Todd
      Most Recent by: Todd on 2017/02/24 at 4:27pm

      Hello! – We are using a member management plugin that allows us to tailor what content is visible when viewing an Events Calendar event based on user role – it works great in conjunction with the calendar, however, I was wondering if there is a w…

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    • Solved Closed
      No events shown or found within MAPS view

      Posted by: Dan
      Most Recent by: Dan on 2017/02/24 at 4:21pm

      Dear support, Under the map view, claendar does not find any events although 4 are active. could you kindly check and lets us know what the issue could be. For your information maps under a specific event are well displyed by Google Maps. See the two screensh…

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    • Solved Closed
      Attendees View Mobile Search Freezes Site

      Posted by: ignitedbytruthadmin
      Most Recent by: Hunter on 2017/02/24 at 3:49pm

      Hi. We have an issue where the search filter on the attendees list locks up mobile browsers. It is taking minutes to even type one character in the search field. Mobile browsers become completely unresponsive for minutes at a time until everything seems …

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    • Solved Closed
      Advanced Post Manager filter sets not saving

      Posted by: Katie
      Most Recent by: Hunter on 2017/02/24 at 3:16pm

      When attempting to save a filter set with multiple filters, only one filter is saved. For example, I added 5 active filters, clicked “save filter set,” and gave it a name. The filter set then appears in the “saved filter sets” dropdown…

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    • Solved Closed
      Event tickets attendees

      Posted by: Aaron
      Most Recent by: Nico on 2017/02/24 at 2:53pm

      I have created a wordpress user have permissions on events post type , user have following permissions : Array ( [level_1] => 1 [level_0] => 1 [edit_tribe_events] => 1 [read] => 1 [edit_posts] => 1 [tribe_events] => 1 [edit_tribe_v…

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    • Solved Closed
      recurring event date not showing in backend

      Posted by: smeedo
      Most Recent by: Brook on 2017/02/24 at 2:52pm

      hello! since the last update the event-dates are not showing in the backend. the time settings seem to be correct. after re-saving the event, the word “false” apeared. greetings stephan This topic was modified 1 week, 2 days ago by  s…

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    • Solved Closed
      Firing JS after pagination to scroll to top of element

      Posted by: Josh
      Most Recent by: Nico on 2017/02/24 at 2:52pm

      Hi, I’m looking for a way to insert some Javascript to scroll to the top of the event list after pagination. Is there a js pagination function that Events Calendar uses that I could use to do that? Right now when the pagination completes I have to scrol…

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    • Solved Closed
      Venue scroll to top on selection IE

      Posted by: Daniel Maier
      Most Recent by: Nico on 2017/02/24 at 2:41pm

      When creating an event the scroll window for Venue jumps to the top of the view immediately upon selecting a particular venue. It then puts a wrong venue instead of the one you tried selecting. There are no console errors when this happens. I was able to repl…

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    • Solved Closed
      Footer Widgets & Time View Question

      Posted by: verdipro
      Most Recent by: Hunter on 2017/02/24 at 2:33pm

      I have 3 questions regarding my event calendar pro installation. 1) My calendar is setup as monthly view & my footer is now not showing up on the page. Is there a reason for that? And if so, is there a shortcode that I can apply the monthly view into so…

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    • Solved Closed
      Admin filters to just display upcoming events

      Posted by: mindshare
      Most Recent by: mindshare on 2017/02/24 at 2:29pm

      Hello there, I might end up writing my own function/plugin for this but wanted to reach out to you first. Goal: A easy way to view only upcoming events in the admin section. I have installed your advanced post manager plugin, it works fine for making a new f…

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    • Solved Closed
      Events Calendar Pro Content not Synched to Calendar

      Posted by: Bill
      Most Recent by: Cliff on 2017/02/24 at 2:23pm

      New client install of Event Calendar Pro. They report a situational ‘bug’ where calendar content does not match the calendar month listed. How to produce the ‘bug’: 1 – Open Event Calendar to the current month view 2 – Clic…

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    • Solved Closed
      Remove previous – next events in Events Calendar Pro??

      Posted by: Gregory
      Most Recent by: Hunter on 2017/02/24 at 1:57pm

      We followed your Themer’s Guide and copied over single-event.php to …\wp-content\themes\snapgravy\tribe-events\pro. We made customization there according to https://theeventscalendar.com/support/forums/topic/remove-previous-next-events-in-events-calen…

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    • Solved Closed
      Serial Events Page > 404

      Posted by: Jasmin
      Most Recent by: Hunter on 2017/02/24 at 1:55pm

      When I click show all Serial Events in a single Event Page I get to the 404 Page…. http://jasmin-andert.at/nittnaus/event/golser-marktfruehstueck/alle/

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    • Solved Closed
      Recurring event exclusion is not excluding as far as I can tell?

      Posted by: James
      Most Recent by: Cliff on 2017/02/24 at 1:42pm

      Hi there, I have setup a very simple event that runs daily from 27th of April until the 22nd of June and should not show up on Saturday and Sunday. As you can see from my site listed here: http://www.jamjosandbox.com/marysbns/events/2017-04/ on the 27th of Ap…

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    • Solved Closed
      /events/ being redirected to /events/undefined/ on mobile

      Posted by: Tracy
      Most Recent by: Nico on 2017/02/24 at 1:10pm

      This just recently started. When a desktop visitor goes to the events page, it leads to http://tracyweinzapfelstudios.com/events/ and everything works fine. When a mobile visitor goes there, it first goes to the correct page and then immediately redirects t…

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    • Solved Closed
      Unable to update to 4.4.3

      Posted by: Steven
      Most Recent by: Nico on 2017/02/24 at 12:44pm

      I’m just getting going with setting everything up. I also sent a support forum issue yesterday because of conflicting information about multi-site. Now, I’m having a new problem: I just tried to update to the new 4.4.3 release. I get this message:…

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    • Solved Closed
      events page does not line up

      Posted by: Randy
      Most Recent by: Randy on 2017/02/24 at 12:43pm

      I did what was suggested … Added the simple custom CSS plugin and then added this – .tribe-events-event-image+div.tribe-events-content { width: 100% !important; } but the pages do not line up. we are adding events often, and it never looks right. …

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    • Solved Closed
      Problem with serial events and language

      Posted by: Sigrun
      Most Recent by: Sigrun on 2017/02/24 at 12:39pm

      Hello, recently we asked to be taken into the non profit program. Sadly you declined. Then we went on and purchased the plugin PRO for the purpose to put in the serial events. We now discovered two problems. http://www.sufisardegna.org is our website. (still…

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    • Solved Closed
      Postal Code in List Widget

      Posted by: Uwe
      Most Recent by: Nico on 2017/02/24 at 12:35pm

      Good Day from Germany, we use the PRO Version and Tickekts Plus as well as the Filter Bar. We have updated today to all newest version you just released. In one of the release notes were the Fix of the postal code in the list widget mentioned. According to th…

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    • Solved Closed
      RSS Timezone Issues

      Posted by: Daniel
      Most Recent by: Daniel on 2017/02/24 at 12:27pm

      I’m admitting personal defeat and opening a ticket. I’ve have perused every thread that I can find related to the timezone/RSS issue and still cannot seem to get this to work. Here’s a narrative of what I’m trying to accomplish. I ha…

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    • Solved Closed
      Add Event / Import RSS programmatically

      Posted by: Brian
      Most Recent by: Brian on 2017/02/24 at 12:09pm

      Hi, I have read this thread : https://theeventscalendar.com/support/forums/topic/add-event-import-rss-programmatically/ One of the replies there says that “import RSS programmatically ” feature has been assigned as ticket to one one of your team…

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    • Solved Closed
      Admins don’t have permissions to view events

      Posted by: nysci
      Most Recent by: Nico on 2017/02/24 at 11:49am

      After the most recent plugin update, I can no longer view events on the back-end. The menu item looks like this (screenshot1) when it should look like this (screenshot2). When I try to browse directly to the Events page, I see this (screenshot3). On my local…

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    • Solved Closed
      Few Small Issues

      Posted by: Jason
      Most Recent by: Jason on 2017/02/24 at 11:38am

      I have 3 issues I need fixed. I’ve uploaded screenshots for each one. 1. How do I get rid of the email listed in the events? 2. Can I make the date and time bigger? 3. Can I change the front from white to black on the time above the event in the day vie…

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    • Solved Closed
      Next Big Event

      Posted by: tlsadler
      Most Recent by: tlsadler on 2017/02/24 at 11:10am

      The “NEXT BIG EVENT IN:” on the home page timer is wrong. I have made sure that the timezone on the events are correct and that the right timezone in WordPress (under settings) is correct. So what is my problem.

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    • Solved Closed
      Licence upgrade doesn’t seem to work

      Posted by: David
      Most Recent by: Geoff B. on 2017/02/24 at 11:03am

      We are running two sites 2016.ramsgatefestival.org and ramsgate festival.org and got a message “the license key you supplied does not appear to be valid or is missing” so I headed over to https://theeventscalendar.com/license-keys/ and followed th…

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    • Solved Closed
      Out of Installs

      Posted by: Denise
      Most Recent by: Geoff on 2017/02/24 at 10:28am

      Hi – I have this error message on my website dashboard: “You have entered a license key for The Events Calendar PRO but the key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new …

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    • Solved Closed
      Photo View Column Width

      Posted by: Stuart
      Most Recent by: Stuart on 2017/02/24 at 10:18am

      Is there a way to change the width of the column, based on the number of events showing? For example, the default 3 column layout works perfectly, except when I have only 1 or 2 upcoming events. In these instances, I wonder if there is a function that can cou…

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    • Solved Closed
      Customer Details not collected

      Posted by: Stacie
      Most Recent by: Geoff B. on 2017/02/24 at 10:11am

      We have required information set up on tickets for some of our events. (Type of project, custom lettering, etc.). But for some of the customers, the details are not being collected even though they are set to be required by the ticket, or at least not showing…

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    • Solved Closed
      Formatting the "RSVP" header in single events

      Posted by: Adrian
      Most Recent by: Adrian on 2017/02/24 at 10:01am

      Clients are not finding the RSVP section on our site. Can we format the RSVP in an Event to emphasise it, either by increasing the font size and change color and / or adding in an icon Thanks Adrian

    • 1
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    • Solved Closed
      Incorrect sort order when viewing all recurring events

      Posted by: Jim
      Most Recent by: Jim on 2017/02/24 at 9:55am

      Hello, I have several recurring events set up in TEC and I notice when I click the “View All” link on one such event the resulting list is not in chronological order. When you click “Next Events” or “Previous Events” on the…

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    • Solved Closed
      filter rss feed by organizer

      Posted by: Matt
      Most Recent by: Barry on 2017/02/24 at 8:54am

      Hi, I am looking to filter the RSS feed by organizer, I have had support before on this matter and i was given the following code snip (see below), but i have been getting feedback that it’s not filtering, on closer inspection I can see its building the…

    • 2
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