Support Forums

Eventbrite Tickets

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    • Updated
    • Solved Closed
      Unable to import your Eventbrite event.

      Posted by: Pascha
      Most Recent by: Hunter on 2016/07/27 at 7:10pm

      I keep getting the message “We were unable to import your Eventbrite event. Please verify the event id and try again.” I have gone through and made sure all API settings are setup correctly both in the plugin within wordpress admin and on the even…

    • 2
    • Today
    • Solved Closed
      an error occurred while processing this directive.

      Posted by: coldtownetheater
      Most Recent by: Nico on 2016/07/27 at 11:57am

      Having an issue where the main calendar listing page won’t load and displays: [an error occurred while processing this directive] This happens when loading either the default calendar or specifying this current month (July) http://www.coldtownetheater.…

    • 4
    • Today
    • Solved Closed
      EB plugin hiding ticket price field

      Posted by: dswiese
      Most Recent by: dswiese on 2016/07/27 at 10:31am

      I only import EB events occasionally, so hadnt noticed this till now, but with the EB plugin active, it hids the ticket price field when creating a regular event. Before and After screenshots attached.

    • 3
    • Today
    • Solved Closed
      Disabled plugin?

      Posted by: Robert
      Most Recent by: Nico on 2016/07/22 at 2:14pm

      We are running Events Calendar PRO with the Eventbrite Tickets add-on. The Eventbrite add-on seems to have disabled itself, prompting us to update the Events Calendar PRO. We’re running on a set update cycle, requiring more extensive snapshotting and te…

    • 2
    • 7/22/16
    • Solved Closed
      Error syncing to Eventbrite

      Posted by: Ryan
      Most Recent by: Hunter on 2016/07/12 at 10:46am

      We were unable to sync your event to Eventbrite. Here’s what happened: An organizer is required This is the error message I receive when I try to add an event to Eventbrite. I have all of the fields filled correctly, and I have an Organizer selected. Al…

    • 3
    • 7/12/16
    • Solved Closed
      Can't add Evenbrite API in the settings tab

      Posted by: Nhu
      Most Recent by: Nico on 2016/07/12 at 10:07am

      For some reason I cant add the evenbrite API when I go to events –> settings –> APIs. I already did add application set up on eventbrite. See screenshots HELP! 🙁

    • 2
    • 7/12/16
    • Solved Closed
      Maintaining individual translations

      Posted by: TEME
      Most Recent by: Nico on 2016/06/23 at 5:39pm

      I am trying to maintain my individual translations, but these are overwritten every time I update the plugin. Is there a method to avoid this in future updates? Regards, Teme

    • 2
    • 6/23/16
    • Solved Closed
      Tickets are not displayed on events.

      Posted by: Tom
      Most Recent by: Cliff on 2016/06/17 at 9:45am

      I have followed all of the directions for how to import events and display tickets. the events are there but the tickets are not displaying.

    • 14
    • 6/17/16
    • Solved Closed
      Ticket Box height depending on content, not static

      Posted by: Rudrasen
      Most Recent by: Geoff B. on 2016/06/15 at 9:24pm

      Hi There, How can i size my ticket box depending on how many ticket options i have? The website has many events and this solution here https://theeventscalendar.com/support/forums/topic/iframe-height-for-ticketing-widget/ is not a valid suggestion. Our events…

    • 11
    • 6/15/16
    • Solved Closed
      Cannot Install Eventbrite Tickets

      Posted by: Carlas
      Most Recent by: Nico on 2016/06/08 at 2:33pm

      Just purchased the Ultimate Bundle and I downloaded and installed all plugins except for the Eventbrite plugin. It says, “this site cannot be reached.” The version I’m trying is 4.1.3 Please help me resolve this issue. Thank you

    • 7
    • 6/8/16
    • Solved Closed
      FYI About Eventbrite Tickets Error with iOS/Chrome

      Posted by: Corey
      Most Recent by: Andras on 2016/06/03 at 3:56pm

      Hi Modern Tribe, I just wanted to let you know that Eventbrite is still fixing a bug that gives iOS/Chrome users an error when trying to purchase tickets via your integrated Eventbrite Tickets plugin (it’s been well over a month now). It would be great …

    • 3
    • 6/3/16
    • Solved Closed
      Eventbrite tickets booking box not showing

      Posted by: Phillip
      Most Recent by: Support Droid on 2016/05/31 at 9:35am

      Hi I am trying to use your plugins for a new site; currently in development at (very basic design / template at the moment but being developed): http://spirit.glowfish-creative.co.uk/event/commando-spirit-take-the-leap-2016/ works fine but on all the other e…

    • 13
    • 5/31/16
    • Solved Closed
      Cannot connect to Eventbrite

      Posted by: Tony
      Most Recent by: Support Droid on 2016/05/27 at 9:35am

      After following the instructions regarding my API key and the Client key, I get to the Eventbrite screen asking me to authorize the connection. On saying, yes, I get an error message that says: http://www.sparktheatercompany.com/sandbox/tribe-oauth/eventbrit…

    • 9
    • 5/27/16
    • Solved Closed
      Address line 1 and 2 joining

      Posted by: Natasha
      Most Recent by: Leah on 2016/05/26 at 4:17pm

      Hi, I’ve just imported an event from event brite and noticed address line 1 and 2 have merged. In Eventbrite they are listed as: Level 1 1 Smith Street but it carries across to wordpress as : Level 11 Smith Street

    • 6
    • 5/26/16
    • Solved Closed
      Need to exchange my purchase

      Posted by: juie
      Most Recent by: Support Droid on 2016/05/26 at 9:35am

      I was looking for a way to contact your support without posting this on the forum as I doubt this will help anyone else. I would like to exchange the plugin I purchased (Event Tickets Plus) for the plugin I need which is Eventbrite Tickets. Can I exchange the…

    • 3
    • 5/26/16
    • Solved Closed
      Eventbrite Authorisation not Redirecting

      Posted by: Trudi
      Most Recent by: Support Droid on 2016/05/26 at 9:35am

      Hi There, I’ve just purchased and Installed Eventbrite Tickets alongside my Event Calendar – but I am having some problems. I have created the App Key in Event brite and input the necessary details into “Settings –> Add-ons APIsR…

    • 5
    • 5/26/16
    • Solved Closed
      Eventbrite Tickets not Registering with Eventbrite

      Posted by: Margaret
      Most Recent by: Support Droid on 2016/05/25 at 9:35am

      Every time I create an event and use the “Register with Eventbrite” option and Publish, it automatically reverts back to NOT being published with Eventbrite. All plugins are updated. WP version is updated and the API is connected. Please help, th…

    • 12
    • 5/25/16
    • Solved Closed
      Feature Image is stretched from the event page

      Posted by: Fred
      Most Recent by: Brook on 2016/05/25 at 8:33am

      Hi Support. As you can see from the page below, https://www.primeeducation.com.au/event/circle-geometry/ the image has been stretched to horizontal direaction. Any ideas to look this image as it is? Cheers, Fred

    • 6
    • 5/25/16
    • Solved Closed
      Quantity of Tickets

      Posted by: Fred
      Most Recent by: Brook on 2016/05/24 at 11:54pm

      Hi. Please have a look at the following page to see the “Quantity of Tickets” under Tickets. https://www.primeeducation.com.au/event/circle-geometry/ The drop-down bar is not visible completely. Is this related to the theme or anywhere in Event T…

    • 4
    • 5/24/16
    • Solved Closed
      Ticket sales

      Posted by: Fred
      Most Recent by: Hunter on 2016/05/24 at 10:18pm

      Hi. I just purchased event ticket plus, installed and activated it. Have added a event with price and date, but the “Ticket Sales” fields are not showing as shown in the video. It would be great to let me know how to get this done. We use WooComme…

    • 4
    • 5/24/16
    • Solved Closed
      Ugly border around Eventbrite ticke

      Posted by: stefaanoyen
      Most Recent by: Support Droid on 2016/05/24 at 9:35am

      Hi there, I just configured Eventbrite tickets and notice an ugly border on the left and top side, see attached screenshot. This is the page: http://www.huisvanhetkindpajottenland.be/activiteit/test/ How do I fix this? CSS doesn’t seem to be working, pr…

    • 3
    • 5/24/16
    • Solved Closed
      Eventbrite Tickets Plugin

      Posted by: Lee
      Most Recent by: Geoff B. on 2016/05/23 at 9:31am

      I have just put up my first eventbrite and when I go to my site to import it from the back end to the calendar, the plugin for eventbrite doesn’t even show up to import it. I have it hooked up right and it is loaded, but it isn’t showing as a way …

    • 8
    • 5/23/16
    • Solved Closed
      Eventbrite ticket wont sync with eventbrite

      Posted by: Esty
      Most Recent by: Support Droid on 2016/05/19 at 9:35am

      While creating ticket I’m getting this error: We were unable to sync your event to Eventbrite. Here's what happened: Eventbrite requires a Venue and it must have a valid Address. But there is no address field in the eventbrite ticket creation area. I…

    • 8
    • 5/19/16
    • Solved Closed
      string translation

      Posted by: edebex
      Most Recent by: Support Droid on 2016/05/18 at 9:35am

      Hi, I need support to find a string that I need to translate and I don’t find… I’ve edited the po files in the 3 plugins folders I’m using (the-events-calendar, events-calendar-pro and the-events-calendar-eventbrite-tickets). It works …

    • 3
    • 5/18/16
    • Solved Closed
      EBTix still silently fails. (Old thread closed by bot.)

      Posted by: Kelly
      Most Recent by: Support Droid on 2016/05/13 at 9:35am

      Hello to the Tribe! Unfortunately, EBTix is still not functional. Please give us an update. Here’s a link to my previous thread. If users need to agitate with EB, please let us know. The plugin is a brick at the moment, and it’s getting close to t…

    • 10
    • 5/13/16
    • Solved Closed
      Eventbrite Plugin Not Working As Expected

      Posted by: e.club
      Most Recent by: Support Droid on 2016/05/13 at 9:35am

      I just purchased the Eventbrite plugin and followed the instructions in the primer to set it up. However, when I create an event in WordPress and check “Register this event with Eventbrite.com?” and fill out the subsequent form, it doesn’t d…

    • 8
    • 5/13/16
    • Solved Closed
      Social Sign In with Eventbrite Tickets

      Posted by: Corey
      Most Recent by: Support Droid on 2016/05/12 at 9:35am

      Hi Modern Tribe, Is there anyway to require/suggest woocommerce account creation or social sign in for an event with your Eventbrite Tickets enabled? While it’s possible to do so with in-platform payment enabled via WooCommerce, I don’t see a way …

    • 6
    • 5/12/16
    • Solved Closed
      EVENTBRITE TICKETS WON'T

      Posted by: Lee
      Most Recent by: Nico on 2016/05/12 at 7:57am

      Hi. I’ve just purchased the Eventbrite plugin and have all the settings in to authorize my site to work with Eventbrite, but when I click the get authorization button and then allow on eventrbite, it takes me back to my dashboard with the get authorizat…

    • 4
    • 5/12/16
    • Solved Closed
      Cannot change Featured Image

      Posted by: investottawa
      Most Recent by: Cliff on 2016/05/11 at 11:29am

      Hello, I recently updated all Events Calendar plugins to the latest versions and noticed an issue with the featured image option. It seems that when I import an event using the Eventbrite Tickets plugin I can’t change the Featured Image. Well I can but …

    • 6
    • 5/11/16
    • Solved Closed
      Unable to register event with Eventbrite

      Posted by: Robert
      Most Recent by: Support Droid on 2016/05/05 at 9:35am

      Similar to Margaret, who posted earlier today, I am unable to register events with Eventbrite since updating to the latest version of the plugin. WP and all plugins are updated, and the Eventbrite API settings are correct. Thanks for the assistance.

    • 5
    • 5/5/16
    • Solved Closed
      The Eventbrite Ticket is Not Working

      Posted by: Roger
      Most Recent by: Nico on 2016/05/03 at 6:23am

      Hi, We have face a issues when we publish the event in the event calender the “Register this event with eventbrite.com?” is always showing no and event is not updated in the eventbrite. But when we use event from eventbrite to event calender by…

    • 14
    • 5/3/16
    • Solved Closed
      Call to Action Button with Eventbrite Tickets

      Posted by: Corey
      Most Recent by: Support Droid on 2016/04/29 at 9:35am

      Hi Modern Tribe, I was wondering how to configure the Call to Action button on each eventpage so that when clicked, it scrolls down the page to the eventbrite tickets widget? Right now, it actually scrolls up to the top of the page. Also, does Modern Tribe p…

    • 5
    • 4/29/16
    • Solved Closed
      eventbrite not syncing

      Posted by: Patrick
      Most Recent by: Nico on 2016/04/28 at 12:28pm

      I have done the theme conflict test and still cant get it to sync. Double ckecked eventbrite app and have searched the forums. Time zones are the same for both wordpress and eventbrite.

    • 16
    • 4/28/16
    • Solved Closed
      The Eventbrite Ticket is Not Working too!

      Posted by: Rina
      Most Recent by: Nico on 2016/04/28 at 12:27pm

      I have got the same issue to of this topic: https://theeventscalendar.com/support/forums/topic/the-eventbrite-ticket-is-not-working/ The behavious is the same to of Roger’s website. However the event calendar theme is embed in the theme I bought. When …

    • 7
    • 4/28/16
    • Solved Closed
      Eventbrite never creates event.

      Posted by: Kelly
      Most Recent by: Nico on 2016/04/28 at 12:27pm

      First, props to George for quickly fixing the one issue I had with upgrading to v4. I’m very excited to be running the latest and greatest. Unfortunately, there seems to be one big hiccup. Basically, I’m having the same issue as several other user…

    • 6
    • 4/28/16
    • Solved Closed
      EventBrite Tickets not Showing on Events

      Posted by: ocst
      Most Recent by: Nico on 2016/04/28 at 12:26pm

      Hi, I am still experiencing the issue with my events where the tickets are not showing up — I now have the problem on two events. See this thread: https://theeventscalendar.com/support/forums/topic/eventbrite-tickets-not-showing-on-an-event/#post-108556…

    • 7
    • 4/28/16
    • Solved Closed
      EventBrite Issue when modifying event in WordPress

      Posted by: Bill
      Most Recent by: Support Droid on 2016/04/21 at 9:35am

      A recent issue has popped up…. 1 – we import an EB event into Tribe using Tribe’s import feature 2 – we add our content to the post in WordPress 3 – push it live. Seems to all go as normal up to this point. 4 – log back into t…

    • 3
    • 4/21/16
    • Solved Closed
      This Event Requires a venue to sync to eventbrite

      Posted by: Greg
      Most Recent by: Support Droid on 2016/04/19 at 9:35am

      My issue is similar to https://theeventscalendar.com/support/forums/topic/unable-to-sync-your-event-to-eventbrite-event-requires-a-venue/ I try to create a new event and add in the important fields but every time I publish it, the eventbrite fields turns up b…

    • 5
    • 4/19/16

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