{"id":1967614,"date":"2025-12-17T01:56:35","date_gmt":"2025-12-17T06:56:35","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/?p=1967614"},"modified":"2026-04-21T11:41:43","modified_gmt":"2026-04-21T15:41:43","slug":"upgrade-to-pro-message-appears-despite-having-a-valid-license","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/upgrade-to-pro-message-appears-despite-having-a-valid-license\/","title":{"rendered":"The Events Calendar \u201cUpgrade to Pro\u201d Message Appears Despite Having a Valid License"},"content":{"rendered":"\n<p>You may see an <strong>\u201cUpgrade to Pro\u201d<\/strong> message in your WP dashboard, even though you already have<strong> Events Calendar Pro<\/strong> installed and activated. This typically indicates a licensing connection issue between your site and your Events Calendar  Pro account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-symptoms\"><strong>Symptoms<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You see an \u201cUpgrade to Pro\u201d prompt in WP dashboard.<\/li>\n\n\n\n<li>Pro features such as recurring events are unavailable.<\/li>\n\n\n\n<li>You already have a valid <strong>Events Calendar Pro <\/strong>license.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pre-Checks<\/strong><\/h2>\n\n\n\n<p>Before troubleshooting the license, confirm the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong><strong>The Events Calendar Pro<\/strong> Plugin is Installed and Active<\/strong><br>Go to <strong>Plugins \u2192 Installed Plugins<\/strong> and ensure that\n<ul class=\"wp-block-list\">\n<li><strong>The Events Calendar<\/strong> and <strong>The Events Calendar Pro<\/strong> are both <strong>active<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Version Parity<\/strong><br>Make sure both plugins are running <strong>compatible versions<\/strong>.\n<ul class=\"wp-block-list\">\n<li>Example: The Events Calendar 6.x \u2192 The Events Calendar Pro 6.x.<br>You can update both from <strong>Dashboard \u2192 Updates<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Clear Caches<\/strong>\n<ul class=\"wp-block-list\">\n<li>Clear any <strong>server<\/strong>, <strong>plugin<\/strong>, and <strong>browser<\/strong> caches before testing again.<\/li>\n\n\n\n<li>If using a caching plugin (like WP Rocket or LiteSpeed Cache), purge caches and reload the page.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fix-reconnect-the-license\"><strong>Fix: Reconnect the License<\/strong><\/h2>\n\n\n\n<p>If the above checks are correct, your license connection may need to be refreshed.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Events \u2192 Settings \u2192 Licenses<\/strong><\/li>\n\n\n\n<li><strong>Remove<\/strong> the current Events Calendar Pro license key and click <strong>Save Changes<\/strong>.<\/li>\n\n\n\n<li>Log in to your account at <a href=\"https:\/\/theeventscalendar.com\/\">theeventscalendar.com<\/a>.<\/li>\n\n\n\n<li>Navigate to your <strong>Downloads &amp; Licenses<\/strong> page.<\/li>\n\n\n\n<li>Find your <strong>Events Calendar Pro license<\/strong>, click <strong>Show Sites<\/strong>, and remove your website from the list.<\/li>\n\n\n\n<li>Go back to your WordPress dashboard \u2192 <strong>Events \u2192 Settings \u2192 Licenses<\/strong>.<\/li>\n\n\n\n<li>Re-enter your license key and click <strong>Save Changes<\/strong> again.<\/li>\n<\/ol>\n\n\n\n<p>This refreshes the connection and should restore your Pro functionality.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Verify the Fix<\/strong><\/h3>\n\n\n\n<p>Once your license reconnects successfully, you should be able to use Pro features such as <a href=\"https:\/\/theeventscalendar.com\/knowledgebase\/creating-a-recurring-event-2\/\">recurring events<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Still Seeing the Message?<\/strong><\/h2>\n\n\n\n<p>If the issue persists:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirm your license hasn\u2019t expired under <strong><a href=\"https:\/\/theeventscalendar.com\/\">My Account \u2192 Downloads &amp; Licenses<\/a><\/strong><\/li>\n\n\n\n<li>Temporarily switch to a default theme (like Twenty Twenty-Five) and deactivate other plugins to rule out conflicts<\/li>\n\n\n\n<li>Contact <a href=\"https:\/\/theeventscalendar.com\/support\/\">our support<\/a> with your <a href=\"https:\/\/theeventscalendar.com\/knowledgebase\/k\/sharing-your-system-information\/\">system information<\/a> from <strong>Events \u2192 Help<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You may see an \u201cUpgrade to Pro\u201d message in your WP dashboard, even though you already have Events Calendar Pro installed and activated. This typically indicates a licensing connection issue between your site and your Events Calendar Pro account. Symptoms Pre-Checks Before troubleshooting the license, confirm the following: Fix: Reconnect the License If the above&#8230;<\/p>\n","protected":false},"author":27,"featured_media":1955565,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[127],"tags":[341,231,259],"stellar-product-taxonomy":[158],"class_list":["post-1967614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-install-licenses","tag-general","tag-license-key","tag-troubleshooting","stellar-product-taxonomy-events-calendar-pro"],"acf":[],"taxonomy_info":{"category":[{"value":127,"label":"Installation &amp; License Keys"}],"post_tag":[{"value":341,"label":"general"},{"value":231,"label":"License key"},{"value":259,"label":"Troubleshooting"}],"stellar-product-taxonomy":[{"value":158,"label":"Events Calendar Pro"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Abz","author_link":"https:\/\/theeventscalendar.com\/knowledgebase\/author\/abz\/"},"comment_info":0,"category_info":[{"term_id":127,"name":"Installation &amp; License Keys","slug":"install-licenses","term_group":0,"term_taxonomy_id":127,"taxonomy":"category","description":"","parent":63,"count":12,"filter":"raw","term_order":"0","cat_ID":127,"category_count":12,"category_description":"","cat_name":"Installation &amp; License Keys","category_nicename":"install-licenses","category_parent":63}],"tag_info":[{"term_id":341,"name":"general","slug":"general","term_group":0,"term_taxonomy_id":341,"taxonomy":"post_tag","description":"","parent":0,"count":79,"filter":"raw","term_order":"0"},{"term_id":231,"name":"License key","slug":"license-key","term_group":0,"term_taxonomy_id":231,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"0"},{"term_id":259,"name":"Troubleshooting","slug":"troubleshooting","term_group":0,"term_taxonomy_id":259,"taxonomy":"post_tag","description":"","parent":0,"count":9,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1967614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1967614"}],"version-history":[{"count":4,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1967614\/revisions"}],"predecessor-version":[{"id":1968195,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1967614\/revisions\/1968195"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1967614"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1967614"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1967614"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1967614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}