{"id":1963993,"date":"2025-01-23T09:29:06","date_gmt":"2025-01-23T14:29:06","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/?p=1963993"},"modified":"2026-04-23T15:58:48","modified_gmt":"2026-04-23T19:58:48","slug":"customize-woocommerce-settings","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/customize-woocommerce-settings\/","title":{"rendered":"Customizing WooCommerce Settings"},"content":{"rendered":"\n

When you use WooCommerce as the payment method for Event Tickets Plus, the two systems work together to handle ticket sales and orders. You may want to adjust how that handoff behaves to better fit your workflow. This article collects customizations for WooCommerce settings related to ticket sales.<\/p>\n\n\n\n

The customizations in this article are all code snippets. Add them to your child theme’s functions.php<\/code> file or use the Code Snippets plugin. If code snippets are new to you, start with Using Code Snippets to Customize The Events Calendar<\/a> for a walkthrough.<\/p>\n\n\n\n

Automatically Complete WooCommerce Orders for Tickets<\/h2>\n\n\n\n

When purchasing tickets with Event Tickets Plus<\/a> with WooCommerce, emails won’t be sent to attendees until the order has been marked as Complete<\/strong>. By default, this process needs to be done manually by the administrator.<\/p>\n\n\n\n

Here, we’ll show you how to make sure that your attendees receive their emails and how you can set this up automatically.<\/p>\n\n\n\n

The Order Process<\/h3>\n\n\n\n

When an attendee purchases a ticket, WooCommerce first sets the order to Pending. The payment gateway then attempts to run the payment method, in which case the order status updates to On-Hold<\/strong> (or Failed if the payment doesn’t go through). Next, WooCommerce automatically sets the status to Processing<\/strong>. And that is where the “automatic” process ends.<\/p>\n\n\n\n

As the administrator, you’ll have to set the order to Completed<\/strong> for the email to your attendee to be triggered. The following diagram may be helpful to get a sense of the order process:<\/p>\n\n\n\n

\"WooCommerce<\/figure>\n\n\n\n

You may also want to reference this article<\/a> from WooCommerce to see some more detailed information about managing WooCommerce orders.<\/p>\n\n\n\n

Automatically Set to Complete<\/h3>\n\n\n\n

If you’d like, you can automatically set the order to Complete<\/strong> so that an email will be sent to your attendees as soon as their payment method is verified. This will require no further action to complete your ticket orders.<\/p>\n\n\n\n

To make this happen, add the following snippet to the site:<\/p>\n\n\n

\n&lt;?php \/\/Do not copy this line\n\nadd_action( 'woocommerce_thankyou', function ( $order_id ) {\n\tif ( ! $order_id ) {\n\t\treturn;\n\t}\n\t\n\tif ( ! class_exists( 'Tribe__Tickets_Plus__Main' ) ) {\n\t\treturn;\n\t}\n\n\t$order = wc_get_order( $order_id );\n\n\tif ( $order->get_status() != 'processing' ) {\n\t\treturn;\n\t}\n\n\t$all_virtual = true;\n\t$all_tickets = true;\n\n\tforeach ( $order->get_items() as $item_id => $item ) {\n\t\t$product    = $item->get_product();\n\t\t$product_id = $product->get_id();\n\n\t\tif ( ! $product->is_virtual() ) {\n\t\t\t$all_virtual = false;\n\t\t\tbreak;\n\t\t}\n\n\t\tif ( ! function_exists( 'tribe_events_product_is_ticket' ) || ! tribe_events_product_is_ticket( $product_id ) ) {\n\t\t\t$all_tickets = false;\n\t\t\tbreak;\n\t\t}\n\t}\n\n\tif ( $all_virtual &amp;&amp; $all_tickets ) {\n\t\t$order->update_status( 'completed' );\n\t}\n} );\n<\/pre><\/div>\n\n\n
This code snippet first validates the following:<\/p>\n\n\n\n