{"id":1952122,"date":"2022-02-23T03:33:49","date_gmt":"2022-02-23T11:33:49","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/?post_type=tribe-knowledgebase&#038;p=1952122"},"modified":"2026-04-17T13:22:45","modified_gmt":"2026-04-17T17:22:45","slug":"event-tickets-settings-overview","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/event-tickets-settings-overview\/","title":{"rendered":"Event Tickets Settings Overview"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/WmT4E_SeFOE?si=dmrsgmZ3w5M9zxFo\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n\n\n\n<p>This is an overview of the settings included in Event Tickets. We&#8217;ll first look at the settings available when the plugin is used as a standalone solution, then cover the additional settings that appear when Event Tickets is used alongside The Events Calendar.<\/p>\n\n\n\n<p>All settings are found under <strong>Tickets \u2192 Settings<\/strong> in the WordPress dashboard.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-general-settings\">General Settings<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/Settings-%E2%80%B9-darian-%E2%80%94-WordPress-2025-05-06-at-1.08.29-AM.jpg\" alt=\"The Event Tickets General Settings screen\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Post types that can have tickets<\/strong> \u2014 Determines which types of posts support creating tickets. Custom post types are supported and appear as options if available. When The Events Calendar is active, an &#8220;Event&#8221; option is added to this list. With Events Calendar Pro, a &#8220;Series&#8221; option also appears.<\/li>\n\n\n\n<li><strong>Debug mode<\/strong> \u2014 Allows PHP errors to be logged to your site&#8217;s error log. Useful for troubleshooting. Disabled by default; only enable it for troubleshooting to maintain best performance.<\/li>\n\n\n\n<li><strong>Compact Date Format<\/strong> \u2014 Sets how the date is formatted when selecting ticket start and end sale dates in the editor.<\/li>\n\n\n\n<li><strong>RSVP Display Settings<\/strong> \u2014 Enables the updated RSVP experience, which changes the appearance and user flow of RSVPs.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-login-requirements\">Login Requirements<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Require users to log in before they RSVP<\/strong> \u2014 When enabled, users must be registered and logged in to complete an RSVP.<\/li>\n\n\n\n<li><strong>Require users to log in before they purchase tickets<\/strong> \u2014 When enabled, users must be registered and logged in to purchase a ticket.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-payments\">Payments<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/Settings-%E2%80%B9-darian-%E2%80%94-WordPress-2025-05-06-at-1.09.32-AM.jpg\" alt=\"The Event Tickets Payments settings screen showing the option to enable Tickets Commerce\"\/><\/figure>\n\n\n\n<p>Here you can enable Tickets Commerce. Once enabled, you&#8217;ll see all Tickets Commerce options and a button to <strong>Connect Automatically with PayPal<\/strong> or <strong>Connect Automatically to Stripe<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/06\/et-settings-june-23-tab-payments-2.png\" alt=\"The Payments settings tab after Tickets Commerce is enabled, showing all available options\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Test Mode<\/strong> \u2014 Allows you to test ticket sales without processing real payments. Enabled by default.<\/li>\n\n\n\n<li><strong>Stock Handling<\/strong> \u2014 Controls at which point in the purchase process the available ticket count decreases.<\/li>\n\n\n\n<li><strong>Currency Code<\/strong> \u2014 The currency used for Tickets Commerce payments.<\/li>\n\n\n\n<li><strong>Decimal Separator<\/strong> \u2014 The decimal separator used when displaying ticket prices.<\/li>\n\n\n\n<li><strong>Thousands Separator<\/strong> \u2014 The thousands separator used when displaying ticket prices.<\/li>\n\n\n\n<li><strong>Number of Decimals<\/strong> \u2014 The number of decimal places shown in ticket prices.<\/li>\n\n\n\n<li><strong>Currency Position<\/strong> \u2014 Sets whether the currency symbol appears before or after the price.<\/li>\n\n\n\n<li><strong>Checkout Page<\/strong> \u2014 The page where customers complete their purchase. Display it using the <code>[tec_tickets_checkout]<\/code> shortcode.<\/li>\n\n\n\n<li><strong>Success Page<\/strong> \u2014 The page users are directed to after completing checkout. Display it using the <code>[tec_tickets_success]<\/code> shortcode.<\/li>\n\n\n\n<li><strong>Confirmation email sender address<\/strong> \u2014 Since version 5.6.0 this setting has moved to <strong>Tickets \u2192 Settings \u2192 Emails<\/strong>. Sets the &#8220;from&#8221; address for purchase and ticket confirmation emails. Defaults to the site email address in WordPress settings.<\/li>\n\n\n\n<li><strong>Confirmation email sender name<\/strong> \u2014 Since version 5.6.0 this setting has moved to <strong>Tickets \u2192 Settings \u2192 Emails<\/strong>. The sender name that appears in the recipient&#8217;s inbox.<\/li>\n\n\n\n<li><strong>Confirmation email subject<\/strong> \u2014 Since version 5.6.0 this setting has moved to each email&#8217;s individual settings under <strong>Tickets \u2192 Settings \u2192 Emails<\/strong>. Sets the subject line for ticket confirmation emails.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-emails\">Emails<\/h2>\n\n\n\n<p>If your Event Tickets install was created before version 5.6.0, you can enable the Tickets Emails system here. For installs after version 5.6.0, this is enabled by default.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/Settings-%E2%80%B9-darian-%E2%80%94-WordPress-2025-05-06-at-1.10.38-AM-2.jpg\" alt=\"The Event Tickets Emails settings screen showing the list of configurable email types\"\/><\/figure>\n\n\n\n<p>Event Tickets includes the following email types, each configurable independently:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ticket Email<\/strong> \u2014 Sent with the ticket(s) upon purchase.<\/li>\n\n\n\n<li><strong>Series Pass Email<\/strong> \u2014 Sent with a series pass ticket upon purchase.<\/li>\n\n\n\n<li><strong>RSVP Email<\/strong> \u2014 Sent when an RSVP is confirmed.<\/li>\n\n\n\n<li><strong>RSVP &#8220;Not Going&#8221; Email<\/strong> \u2014 Sent when a user confirms they are not attending.<\/li>\n\n\n\n<li><strong>Waitlist Spot Available<\/strong> \u2014 Sent when a waitlist spot opens, including a link to purchase.<\/li>\n\n\n\n<li><strong>Waitlist Confirmation<\/strong> \u2014 Sent to confirm that a user has been added to the waitlist.<\/li>\n\n\n\n<li><strong>Purchase Receipt<\/strong> \u2014 The purchase receipt sent to the buyer after a Tickets Commerce order.<\/li>\n\n\n\n<li><strong>Completed Order<\/strong> \u2014 Sent to the site admin when a Tickets Commerce order is completed.<\/li>\n<\/ul>\n\n\n\n<p>Settings for each email type are detailed in the <a href=\"https:\/\/evnt.is\/event-tickets-emails\">Event Tickets Emails article<\/a>. Below the email list, the following global email settings apply to all emails:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/06\/et-settings-june-23-tab-emails-2.png\" alt=\"The global email settings section at the bottom of the Emails tab\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sender name<\/strong> \u2014 The name shown as the sender in the recipient&#8217;s inbox.<\/li>\n\n\n\n<li><strong>Sender email<\/strong> \u2014 The email address used as the sender for all Event Tickets emails.<\/li>\n\n\n\n<li><strong>Header image<\/strong> \u2014 The image displayed in the email header.<\/li>\n\n\n\n<li><strong>Image alignment<\/strong> \u2014 Horizontal alignment of the header image.<\/li>\n\n\n\n<li><strong>Header\/Footer background<\/strong> \u2014 Background colors for the header and footer. Use <code>#50B078<\/code> to revert to the original color.<\/li>\n\n\n\n<li><strong>Ticket color<\/strong> \u2014 Background color for the ticket section in Ticket and RSVP emails. The font color adjusts automatically for readability.<\/li>\n\n\n\n<li><strong>Footer content<\/strong> \u2014 Additional text placed in the email footer.<\/li>\n\n\n\n<li><strong>Footer credit<\/strong> \u2014 Available with Event Tickets Plus. Allows you to remove the &#8220;Powered by Event Tickets&#8221; credit.<\/li>\n<\/ul>\n\n\n\n<p>A <strong>Preview<\/strong> button is available on each email&#8217;s settings page to show how the email will look before sending.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-attendee-registration\">Attendee Registration <\/h2>\n\n\n\n<p><strong>(Event Tickets Plus Only)<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/Settings-%E2%80%B9-TEC-Plugins-Internal-Use-Only-%E2%80%94-WordPress-2025-05-06-at-1.43.54-AM-1024x778.jpg\" alt=\"The Attendee Registration settings screen in Event Tickets Plus\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Individual Attendee Collection Default Setting<\/strong> \u2014 The default attendee collection option when creating new tickets. Can be customized per ticket.<\/li>\n\n\n\n<li><strong>Attendee Registration Modal<\/strong> \u2014 Enables a sales flow for purchasing tickets that includes attendee registration.<\/li>\n\n\n\n<li><strong>Attendee Registration URL slug<\/strong> \u2014 The URL slug for the attendee registration page.<\/li>\n\n\n\n<li><strong>Attendee Registration Template<\/strong> \u2014 The page template controlling the appearance of the attendee registration page.<\/li>\n\n\n\n<li><strong>Attendee Registration Page<\/strong> \u2014 (Optional) Select an attendee registration page that uses the <code>[tribe_attendee_registration]<\/code> shortcode.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-wallet-amp-pdf\">Wallet &amp; PDF <\/h2>\n\n\n\n<p><strong>(Event Tickets Plus Only)<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-apple-wallet-passes\">Apple Wallet Passes<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/AppleWalletPasses-1024x640.jpg\" alt=\"The Apple Wallet Passes settings screen in Event Tickets Plus\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Apple Wallet Passes<\/strong> \u2014 Global toggle for Apple Wallet passes. When enabled, attendees can add passes to Apple Wallet after purchasing tickets or confirming RSVPs.<\/li>\n\n\n\n<li><strong>Logo<\/strong> \u2014 The logo shown on the pass. Defaults to the logo set in Emails settings if defined. If no logo is set, the site title is used.<\/li>\n\n\n\n<li><strong>Pass color<\/strong> \u2014 Background color of the pass.<\/li>\n\n\n\n<li><strong>Text color<\/strong> \u2014 Color of text on the pass. Ensure sufficient contrast with the pass color.<\/li>\n\n\n\n<li><strong>QR codes<\/strong> \u2014 Enable or disable QR codes on passes for use with the <a href=\"https:\/\/theeventscalendar.com\/knowledgebase\/using-qr-codes-with-event-tickets-plus\/\">Event Tickets Plus App<\/a>.<\/li>\n\n\n\n<li><strong>Attendee registration fields<\/strong> \u2014 Enable or disable the inclusion of <a href=\"https:\/\/theeventscalendar.com\/knowledgebase\/attendee-registration-settings\/\">attendee registration fields<\/a> on the back of the pass.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-pdf-tickets\">PDF Tickets<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/PDFTickets-1024x862.jpg\" alt=\"The PDF Tickets settings screen in Event Tickets Plus\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable PDF tickets<\/strong> \u2014 Global toggle for PDF tickets. When enabled, attendees receive PDF tickets after purchasing or confirming RSVPs.<\/li>\n\n\n\n<li><strong>Header image<\/strong> \u2014 The image shown in the PDF header. Defaults to the Emails settings logo if defined.<\/li>\n\n\n\n<li><strong>Image alignment<\/strong> \u2014 Alignment of the header image: Left, Center, or Right.<\/li>\n\n\n\n<li><strong>Header color<\/strong> \u2014 Background color for the PDF header. The header image displays on top of this color.<\/li>\n\n\n\n<li><strong>Additional content<\/strong> \u2014 Any additional information to include on the PDF ticket, with basic formatting support.<\/li>\n\n\n\n<li><strong>QR codes<\/strong> \u2014 Enable or disable QR codes on PDF tickets.<\/li>\n\n\n\n<li><strong>Attendee registration fields<\/strong> \u2014 Enable or disable the inclusion of attendee registration fields on the PDF.<\/li>\n\n\n\n<li><strong>Footer credit<\/strong> \u2014 Controls whether &#8220;Powered by Event Tickets&#8221; appears in the PDF footer.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integrations\">Integrations <\/h2>\n\n\n\n<p><strong>(Event Tickets Plus)<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-event-tickets-plus-app\">Event Tickets Plus App<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Use QR Codes<\/strong> \u2014 Whether to include QR codes in ticket emails. Requires Event Tickets Plus.<\/li>\n\n\n\n<li><strong>Restrict Check-in<\/strong> \u2014 Whether to restrict check-in of QR tickets to the event&#8217;s date and time.<\/li>\n\n\n\n<li><strong>Check-in Window<\/strong> \u2014 How far in advance to allow attendee check-in. Requires &#8220;Restrict Check-in&#8221; to be enabled.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-woocommerce-support\">WooCommerce Support<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/06\/et-settings-june-23-tab-integrations-2.png\" alt=\"The WooCommerce integration settings within the Integrations tab\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>When should attendee records be generated?<\/strong> \u2014 Choose the order status at which attendee records are created.<\/li>\n\n\n\n<li><strong>When should tickets be emailed to customers?<\/strong> \u2014 Choose the order status at which ticket emails are sent. No email will be sent if no status is selected.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-licenses\">Licenses<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/Settings-%E2%80%B9-TEC-Plugins-Internal-Use-Only-%E2%80%94-WordPress-2025-05-06-at-1.42.28-AM.jpg\" alt=\"The Licenses settings screen in Event Tickets\"\/><\/figure>\n\n\n\n<p>Event Tickets does not require a license. Event Tickets Plus requires a license key, which is entered here. If you use <a href=\"https:\/\/theeventscalendar.com\/products\/promoter\/\">Promoter<\/a> with Event Tickets, this is also where you enter the Promoter license key.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-event-settings\">Event Settings <\/h2>\n\n\n\n<p><strong>(with The Events Calendar)<\/strong><\/p>\n\n\n\n<p>When Event Tickets is used alongside The Events Calendar, additional settings appear under <strong>Events \u2192 Settings<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2019\/10\/Settings-%E2%80%B9-TEC-Plugins-Internal-Use-Only-%E2%80%94-WordPress-2025-05-06-at-1.43.09-AM-1024x600.jpg\" alt=\"The Ticket Settings section under Events Settings when The Events Calendar is active\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Post types that can have tickets<\/strong> \u2014 An &#8220;Event&#8221; option is added to the list. With Events Calendar Pro, &#8220;Series&#8221; also appears.<\/li>\n\n\n\n<li><strong>Location of RSVP form<\/strong> \u2014 Where the RSVP form displays on an event post. Options: Below the event details (default), Above the event details, Below the event description, Above the event description.<\/li>\n\n\n\n<li><strong>Location of Tickets form<\/strong> \u2014 Where the Tickets form displays on an event post. Same options as the RSVP form.<\/li>\n\n\n\n<li><strong>Display # tickets left threshold<\/strong> \u2014 The number at which the &#8220;X tickets left&#8221; text appears on the ticket form. Leave blank to always show the remaining count.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is an overview of the settings included in Event Tickets. We&#8217;ll first look at the settings available when the plugin is used as a standalone solution, then cover the additional settings that appear when Event Tickets is used alongside The Events Calendar. All settings are found under Tickets \u2192 Settings in the WordPress dashboard&#8230;.<\/p>\n","protected":false},"author":3,"featured_media":1955565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[41,88],"tags":[],"stellar-product-taxonomy":[155,156],"class_list":["post-1952122","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started","category-tickets","stellar-product-taxonomy-event-tickets","stellar-product-taxonomy-event-tickets-plus"],"acf":[],"taxonomy_info":{"category":[{"value":41,"label":"Getting Started"},{"value":88,"label":"Ticketing"}],"stellar-product-taxonomy":[{"value":155,"label":"Event Tickets"},{"value":156,"label":"Event Tickets Plus"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Jaime Marchwinski","author_link":"https:\/\/theeventscalendar.com\/knowledgebase\/author\/jaimetri-be\/"},"comment_info":0,"category_info":[{"term_id":41,"name":"Getting Started","slug":"getting-started","term_group":0,"term_taxonomy_id":41,"taxonomy":"category","description":"","parent":0,"count":48,"filter":"raw","term_order":"0","cat_ID":41,"category_count":48,"category_description":"","cat_name":"Getting Started","category_nicename":"getting-started","category_parent":0},{"term_id":88,"name":"Ticketing","slug":"tickets","term_group":0,"term_taxonomy_id":88,"taxonomy":"category","description":"","parent":61,"count":57,"filter":"raw","term_order":"0","cat_ID":88,"category_count":57,"category_description":"","cat_name":"Ticketing","category_nicename":"tickets","category_parent":61}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1952122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1952122"}],"version-history":[{"count":26,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1952122\/revisions"}],"predecessor-version":[{"id":1969334,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1952122\/revisions\/1969334"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1952122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1952122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1952122"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1952122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}