{"id":1951064,"date":"2021-11-03T07:41:47","date_gmt":"2021-11-03T11:41:47","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/?post_type=tribe-knowledgebase&p=1951064"},"modified":"2026-04-22T01:37:58","modified_gmt":"2026-04-22T05:37:58","slug":"troubleshoot-tickets-purchases","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/troubleshoot-tickets-purchases\/","title":{"rendered":"Troubleshooting Payments and Checkout with Tickets Commerce"},"content":{"rendered":"\n

Tickets Commerce<\/a> is relatively easy to set up, but sometimes there are snafus along the way. Let’s go over some of the most common issues and how you can fix them.<\/p>\n\n\n\n

Error Message: Checkout Unavailable!<\/h2>\n\n\n\n
\"Tickets
Checkout Unavailable! Checkout is not available at this time because a payment method has not been set up. Please notify the site administrator.<\/figcaption><\/figure>\n\n\n\n

The error message \u201cCheckout Unavailable! Checkout is not available at this time because a payment method has not been set up. Please notify the site administrator.\u201d will be displayed on the frontend and visible to the ticket purchaser when Tickets Commerce is enabled, but no payment gateway is configured. Go to Tickets > Settings > Payments <\/strong>and configure at least one payment option.<\/p>\n\n\n\n

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Ticket Stock Issues with Cart Abandonment<\/h2>\n\n\n\n

incomplete orders can still reduce the available ticket stock, leading to discrepancies between actual sales and inventory levels. <\/p>\n\n\n\n

To prevent uncompleted orders from affecting your ticket stock, adjust the stock handling settings to ensure that only completed orders decrease the inventory:<\/p>\n\n\n\n

    \n
  1. In your WordPress dashboard, navigate to Tickets > Settings > Payments > Tickets Commerce > General Settings<\/strong>.<\/li>\n\n\n\n
  2. Locate the Stock Handling<\/strong> option.<\/li>\n\n\n\n
  3. Set the stock to decrease only when an order is marked as Completed<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    This configuration ensures that the ticket stock is reduced solely for completed purchases, preventing uncompleted orders from affecting your available ticket inventory. <\/p>\n\n\n\n

    For more details on how Event Tickets calculates availability, refer to the How Event Tickets Calculates Availability<\/a> article.<\/p>\n\n\n\n

    Resolving “Oops, no tickets!” Error on the Checkout Page<\/h2>\n\n\n\n

    When setting up Tickets Commerce<\/a> in Event Tickets<\/a>, some users may encounter an error where instead of seeing the checkout page form, they are shown the message: \u201cOops, no tickets!\u201d<\/strong> This problem usually points to a configuration or conflict issue. Below, we\u2019ll walk through the most common causes and their solutions.<\/p>\n\n\n\n

    1. Verify Checkout and Success Pages<\/h4>\n\n\n\n

    Event Tickets requires two key pages to be configured properly:<\/p>\n\n\n\n

    Checkout Page<\/strong>
    This is where customers complete their purchase. Add the following shortcode to your chosen page:<\/p>\n\n\n

    \n[tec_tickets_checkout]\n<\/pre><\/div>\n\n\n
    Success Page<\/strong>
    This is where users are redirected after successfully completing their checkout. Add this shortcode to the selected page:<\/p>\n\n\n
    \n[tec_tickets_success]\n<\/pre><\/div>\n\n\n
    To verify that these pages are configured correctly as checkout or success, check the settings under Tickets > Settings > Payments.<\/p>\n\n\n\n
    \"\"<\/figure>\n\n\n\n
    \ud83d\udc49 Double-check both pages to ensure the correct shortcodes are present.<\/p>\n\n\n\n
    2. Resave Permalinks<\/h4>\n\n\n\n
    Sometimes, permalink settings can cause display issues. To fix this:<\/p>\n\n\n\n