{"id":1949110,"date":"2021-02-16T09:19:03","date_gmt":"2021-02-16T14:19:03","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/?post_type=tribe-knowledgebase&p=1949110"},"modified":"2026-04-22T01:26:29","modified_gmt":"2026-04-22T05:26:29","slug":"event-attendees","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/event-attendees\/","title":{"rendered":"Managing Event Attendees"},"content":{"rendered":"\n

The attendee list is the central reporting view for all ticket purchases and RSVP registrations across your events, pages, or posts. This article covers how to access the attendee list, navigate it, manually add or edit attendees, handle check-ins, export and filter the data, and let attendees edit their own information from the frontend.<\/p>\n\n\n\n

For the order lifecycle that generates these attendee records \u2014 how orders are created and completed, how to issue refunds, and the full order status reference \u2014 see Managing Orders<\/a>.<\/p>\n\n\n\n

Accessing the Attendee List<\/h2>\n\n\n\n

\ud83d\udc4b Note: With the Seating<\/a> add-on, you manage attendees on the Attendee list, but you manage seat assignments on the Seats tab<\/a> for each event.<\/p>\n\n\n\n

Accessing Attendees Across All Events<\/h4>\n\n\n\n

The global attendees list is available from Tickets \u2192 Attendees<\/strong>.<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n

Accessing Attendees for a Specific Event, Page, or Post<\/h4>\n\n\n\n

Hover over an event, page, or post in your WordPress admin and click the Attendees<\/strong> link:<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n

Or click the Attendees<\/strong> link in the ticket form of the Block Editor, or the View Attendees<\/strong> link in the Classic Editor:<\/p>\n\n\n\n

\"Accessing<\/figure>\n\n\n\n
\"Accessing<\/figure>\n\n\n\n

Or click the Attendees<\/strong> link in the WordPress admin toolbar when viewing the event on your site:<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n

Any of these methods opens the attendee list, showing purchaser name, email, ticket ID, and a unique ticket security code:<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n

Viewing Attendee Registration Information<\/h4>\n\n\n\n
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To view attendee data, click the attendee’s name in the attendee list:<\/p>\n\n\n\n

\"The<\/figure>\n<\/div><\/div>\n\n\n\n

In this example, customers were asked for their phone number, T-shirt size, and whether they require valet service.<\/p>\n\n\n\n

Filtering the Attendee List<\/h4>\n\n\n\n

For large events, the filtering options help narrow down the list:<\/p>\n\n\n\n

\"Filtering<\/figure>\n\n\n\n

Type a ticket number (or the start of one) and the list filters to matching results. You can also filter by order number, security code, order status, purchaser name, purchaser email, or product ID.<\/p>\n\n\n\n

Order Status search requires the exact status slug. See the Order Status Reference<\/a> in Managing Orders for the full list of slugs by provider.<\/p>\n\n\n\n

Bulk Actions<\/h4>\n\n\n\n

Like other WordPress admin pages, the attendee list has bulk actions. You can check in many tickets at once, reverse a check-in, delete entries, or move attendees\/RSVPs to another event. Check the relevant rows, choose an action from the Bulk Actions<\/strong> menu, and click Apply<\/strong>.<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n
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Exporting Attendee Data<\/h3>\n\n\n\n

You can extract attendee data via print, CSV export (easy to import into a spreadsheet), or email. The buttons are at the top and bottom of each attendee list.<\/p>\n\n\n\n

\"Print,<\/figure>\n<\/div><\/div>\n\n\n\n

Adding Attendees<\/h2>\n\n\n\n

Sometimes you need to add an attendee manually \u2014 someone who’s having difficulty registering, a comp, or a guest who doesn’t need to go through the registration process at all.<\/p>\n\n\n\n

From the attendee list, click the Add Attendee<\/strong> button above the list. A modal appears where you can enter the attendee’s details.<\/p>\n\n\n\n

Adding an Attendee to an RSVP<\/h4>\n\n\n\n

Fill in Name and Email Address.<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n

\ud83d\udc4b Note: “Going” is the only RSVP response available when manually adding an attendee. “Can’t go” is not selectable, even if it’s enabled for the RSVP.<\/p>\n\n\n\n

Adding an Attendee to a Ticket<\/h4>\n\n\n\n

Assigning an attendee to a ticket works the same way as an RSVP. The modal also shows how many tickets remain for that specific ticket type.<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n

\ud83d\udc4b Note: Manually-added attendees are not<\/em> charged the ticket price. If you need to collect payment, either complete the registration process for them on your site or handle payment separately.<\/p>\n\n\n\n

Adding an Attendee to a Seated Ticket<\/h4>\n\n\n\n
    \n
  1. Go to the Attendees<\/strong> tab and add the attendee there.<\/li>\n\n\n\n
  2. Navigate to the Seats<\/strong> tab to locate the attendee you just added.<\/li>\n\n\n\n
  3. Click Assign Seat<\/strong> and choose a seat from the available options.<\/li>\n<\/ol>\n\n\n\n

    \ud83d\udc4b Note: Changing an existing seat assignment is done from the Seats tab. See Using Seating with Event Tickets<\/a> for details.<\/p>\n\n\n\n

    Handling Multiple RSVPs and Tickets<\/h4>\n\n\n\n

    If an event has both an RSVP and a ticket form, or multiple ticket types, the Add Attendee modal lets you select which one the attendee should be added to. Every RSVP and ticket associated with the event appears as an option.<\/p>\n\n\n\n

    \"Selecting<\/figure>\n\n\n\n
    \n

    Custom Registration Fields<\/h4>\n\n\n\n

    If you’re using Event Tickets Plus and have created custom registration fields<\/a> for a ticket or RSVP, those fields appear in the Add Attendee modal.<\/p>\n\n\n\n

    \"Custom<\/figure>\n<\/div><\/div>\n\n\n\n

    Overbooking an Event<\/h3>\n\n\n\n

    You can exceed the available ticket or reservation count when manually adding attendees. Event Tickets won’t prevent oversell, but it will warn you before you continue.<\/p>\n\n\n\n

    \"Oversell<\/figure>\n\n\n\n

    Editing Attendees<\/h2>\n\n\n\n

    To edit an existing attendee, hover over the attendee’s row in the Attendee List and click Edit<\/strong>, or use the Edit option in the right-side column. You can modify Name, Email address, and any custom Attendee Registration fields.<\/p>\n\n\n\n

    \"The<\/figure>\n\n\n\n

    Let Attendees Edit Their Information<\/h3>\n\n\n\n

    With Event Tickets Plus, you can let attendees log in to your site and edit their RSVP or ticket information \u2014 meal choice, contact details, custom registration fields, and so on.<\/p>\n\n\n\n

    \ud83d\udc4b Note: This feature requires Event Tickets Plus (even for RSVPs) and works only for tickets where Individual Attendee Collection (IAC)<\/a> is required.<\/p>\n\n\n\n

    Step 1: Allow User Registration<\/h4>\n\n\n\n

    If your site doesn’t already have a user account creation process, enable registration at Settings \u2192 General<\/strong> by checking the “Allow anyone to register”<\/a> option. This WPBeginner article<\/a> has more details.<\/p>\n\n\n\n

    If you use WooCommerce, it can create user accounts with the Customer role automatically. To direct folks to the WooCommerce My Account page for login, add this snippet:<\/p>\n\n\n\n

    add_filter( 'tribe_tickets_ticket_login_url', function ( $login_url ) {\n    return $login_url = get_site_url() . '\/my-account';\n}, 20 );<\/code><\/pre>\n\n\n\n
    Step 2: Limit Purchases to Logged-In Users<\/h4>\n\n\n\n
    Go to Tickets \u2192 Settings \u2192 General<\/strong> and locate the Login<\/strong> options. See the Settings Overview<\/a> for details.<\/p>\n\n\n\n
    \"Login<\/figure>\n\n\n\n
    Step 3: Let Users RSVP or Buy Tickets Normally<\/h4>\n\n\n\n
    Once configured, customers and visitors can buy tickets and RSVP as usual, as long as they’re logged in. After purchase or RSVP, when they view the event, they’ll see an information box below the venue information and above the ticket purchase form:<\/p>\n\n\n\n
    \"The<\/figure>\n\n\n\n
    Clicking View Your RSVPs<\/strong> (or View Your Tickets<\/strong>) takes the user to a page where they can edit:<\/p>\n\n\n\n