{"id":1896680,"date":"2019-10-18T13:19:51","date_gmt":"2019-10-18T17:19:51","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/send-and-schedule-messages\/"},"modified":"2026-04-03T16:40:08","modified_gmt":"2026-04-03T20:40:08","slug":"send-and-schedule-messages-in-promoter","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/send-and-schedule-messages-in-promoter\/","title":{"rendered":"Sending and Scheduling Messages in Promoter"},"content":{"rendered":"\n<p>Once you\u2019ve created a message, previewed it and are ready to send it out to your attendee list, it\u2019s time to schedule your message. There are two options for sending messages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"immediate\">Send immediately<\/h2>\n\n\n\n<p>If you\u2019re ready to send a message right away, just click on the &#8220;Send Now&#8221; button.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"\/knowledgebase\/wp-content\/uploads\/2019\/10\/send-now.png\" alt=\"\" class=\"wp-image-1943896\"\/><\/figure><\/div>\n\n\n<p>After clicking on &#8220;Send Now&#8221;, you still need to confirm that you want to send the message before it actually goes out. This helps prevent sending a message by accident.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/MrurRuO83qGyhR6X41l85X1iMaa-S_w3F_46_QxBfMlTi4hyitwqQ8qYfZXffeHedwATaCGZ7W_YIbLBDLMXcONGEWYULRz6AoXkedl6GR_cooXQItkTamt5twM959rM-58ANd4\" alt=\"\"\/><\/figure>\n\n\n\n<p>Select \u201cYes\u201d from the \u201cSend This Message\u201d dropdown and click \u201cConfirm\u201d for the message to be sent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"schedule\">Send later<\/h2>\n\n\n\n<p>Promoter allows messages to be scheduled so that they are queued to be sent at a specific date and time. Once the required message details have been completed, set the date and time you wish the message to be queued, and click on the &#8220;Schedule&#8221; button.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"\/knowledgebase\/wp-content\/uploads\/2019\/10\/schedule-later.png\" alt=\"\" class=\"wp-image-1943897\"\/><\/figure><\/div>\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><\/blockquote>\n\n\n\n<p>Once the emails enter the queue at the email-sending service we use, it is beyond our control. The service handles a lot of email campaigns, and therefore, it cannot guarantee the sending of an email at a specific moment. On occasion, there can be some delays, but on average, the sending is fast.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-cancel-a-scheduled-message\">Cancel a Scheduled Message<\/h2>\n\n\n\n<p>Scheduled Messages can be canceled any time before they are sent.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the Events dashboard, click on the event of your choice<br><figure><figure><img loading=\"lazy\" decoding=\"async\" width=\"609\" height=\"260\" class=\"aligncenter size-full wp-image-1943899\" src=\"\/knowledgebase\/wp-content\/uploads\/2019\/10\/upcoming-events.png\" alt=\"\"><\/figure><\/figure><\/li>\n\n\n\n<li>From the single event dashboard, click on the Message title of the scheduled message you wish to cancel<br><figure><figure><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"372\" class=\"aligncenter size-full wp-image-1943900\" src=\"\/knowledgebase\/wp-content\/uploads\/2019\/10\/messages.png\" alt=\"\"><\/figure><\/figure><\/li>\n\n\n\n<li>Scroll all the way down to the bottom of the message detail. Click on the \u201cCancel Scheduling\u201d link. This will immediately remove scheduling from the message and return it to draft status.<br><figure><figure><img loading=\"lazy\" decoding=\"async\" width=\"847\" height=\"151\" class=\"aligncenter size-full wp-image-1943902\" src=\"\/knowledgebase\/wp-content\/uploads\/2019\/10\/delivery.png\" alt=\"\"><\/figure><\/figure><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-delete-a-scheduled-message\">Delete a Scheduled Message<\/h2>\n\n\n\n<p>To delete a message that has been created for an event:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the \u201cDelete\u201d link at the top of the message editor.<br><b id=\"docs-internal-guid-bfefdef3-7fff-d3a3-69bc-0cf95513366e\"><\/b><\/li>\n\n\n\n<li><b id=\"docs-internal-guid-bfefdef3-7fff-d3a3-69bc-0cf95513366e\">You will be prompted to confirm the intended deletion before the message is actually deleted.<br><b id=\"docs-internal-guid-3d87170a-7fff-221b-7255-ad5766941fbb\"><\/b><\/b><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2022\/07\/Screen-Shot-2022-07-06-at-10.14.45-AM.png\" alt=\"Delete Promoter message\" class=\"wp-image-1953537\"\/><\/figure>\n\n\n\n<p><strong>Please note:<\/strong> Confirming the deleted message will permanently remove it. Deleting a message cannot be undone. If you just want to stop the message from going out, use the cancel option instead.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once you\u2019ve created a message, previewed it and are ready to send it out to your attendee list, it\u2019s time to schedule your message. There are two options for sending messages. Send immediately If you\u2019re ready to send a message right away, just click on the &#8220;Send Now&#8221; button. After clicking on &#8220;Send Now&#8221;, you&#8230;<\/p>\n","protected":false},"author":84,"featured_media":1955565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[118],"tags":[28],"stellar-product-taxonomy":[],"class_list":["post-1896680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-promoter","tag-email"],"acf":[],"taxonomy_info":{"category":[{"value":118,"label":"Email &amp; Marketing"}],"post_tag":[{"value":28,"label":"Email"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"The Events Calendar Team","author_link":"https:\/\/theeventscalendar.com\/knowledgebase\/author\/the_events_calendar_team\/"},"comment_info":0,"category_info":[{"term_id":118,"name":"Email &amp; Marketing","slug":"promoter","term_group":0,"term_taxonomy_id":118,"taxonomy":"category","description":"","parent":61,"count":27,"filter":"raw","term_order":"0","cat_ID":118,"category_count":27,"category_description":"","cat_name":"Email &amp; Marketing","category_nicename":"promoter","category_parent":61}],"tag_info":[{"term_id":28,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":28,"taxonomy":"post_tag","description":"","parent":0,"count":12,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1896680"}],"version-history":[{"count":5,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896680\/revisions"}],"predecessor-version":[{"id":1968546,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896680\/revisions\/1968546"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1896680"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1896680"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1896680"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1896680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}