{"id":1896590,"date":"2019-10-18T13:19:33","date_gmt":"2019-10-18T17:19:33","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/new-user-primer-community-tickets-2\/"},"modified":"2026-04-23T18:43:42","modified_gmt":"2026-04-23T22:43:42","slug":"community-tickets","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/community-tickets\/","title":{"rendered":"Selling Tickets for Submitted Community Events"},"content":{"rendered":"\n

The Community<\/a> plugin lets users submit events to your site. When paired with Event Tickets<\/a>, those users can also sell tickets for their events \u2014 with you, as the site admin, optionally collecting a fee from each sale and splitting payments with the organizer via PayPal. This guide walks through the full lifecycle: setting up the plugin, configuring ticket fees, and tracking sales and payouts.<\/p>\n\n\n\n

See also: <\/strong>Sales Tax and Marketplace Facilitator Laws for Community Events<\/a><\/p>\n\n\n\n

Setup<\/h2>\n\n\n\n

Like all premium Events add-ons, Community requires The Events Calendar<\/a> installed on your site. The ticketing functionality additionally requires Event Tickets<\/a> installed and active. Install and configure those plugins before continuing.<\/p>\n\n\n\n

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  1. Download and install<\/a> the Community plugin.<\/li>\n\n\n\n
  2. If you’ve just purchased Community, your license key is added automatically. Otherwise, see Finding and Inputting Your License Key<\/a>. The plugin works without the license, but the key is required for automatic updates. If you need updates on both dev and live sites, see Using One License for Live and Dev Sites<\/a>.<\/li>\n\n\n\n
  3. Enable Community Tickets: go to Events \u2192 Settings \u2192 Community \u2192 Community Tickets<\/strong> and check Enable Community Tickets<\/strong>. See Configuring Community Tickets<\/a> for the full settings reference.<\/li>\n\n\n\n
  4. Configure your payment gateway. Make sure Tickets Commerce<\/a> or WooCommerce<\/a> is set up to meet your needs. If you’ll be using split payments to divide sales between organizers and site admin, complete the PayPal setup and enter those settings into Community Tickets.<\/li>\n\n\n\n
  5. Configure your Ticket Fees<\/a> (covered below) and your Split Payments<\/a>.<\/li>\n<\/ol>\n\n\n\n
    \"The<\/figure>\n\n\n\n

    Once setup is complete, community organizers can add events and tickets, and you can track sales and get paid<\/a>. See Community Events Shortcodes<\/a> for frontend tools that let organizers track their own sales and manage attendee registration.<\/p>\n\n\n\n

    Configuring Ticket Fees<\/h2>\n\n\n\n

    Ticket fees let you handle processing costs and distribute payments to event organizers. You can configure fees based on your preferences and decide whether to display them to ticket buyers.<\/p>\n\n\n\n

    Once Community Tickets is enabled, manage fees at Events \u2192 Settings \u2192 Community \u2192 Community Tickets \u2192 Ticket Fees<\/strong>.<\/p>\n\n\n\n

    \"The<\/figure>\n\n\n\n

    Ticket Fee Types<\/h3>\n\n\n\n
    \"The<\/figure>\n\n\n\n

    Flat Fee<\/h4>\n\n\n\n

    Define the flat fee collected by the site admin per event in an order (e.g., $2 per event in an order).<\/p>\n\n\n\n

    When any option that includes a Flat Fee is selected, the option to Add flat fees to free tickets<\/strong> will be displayed below.<\/p>\n\n\n\n

    \"The<\/figure>\n\n\n\n

    Percentage Fee<\/h4>\n\n\n\n

    Define the percentage of ticket sales money collected by the site admin (e.g., 10% of every ticket sold). You can charge a percentage fee per event, transaction, or ticket.<\/p>\n\n\n\n

    Fee Display Options<\/h3>\n\n\n\n

    You can customize how fees are displayed to ticket buyers using the following options:<\/p>\n\n\n\n

    Subtract<\/h4>\n\n\n\n

    Fees are subtracted from the cost of the ticket (paid tickets only). Additional fees are subtracted from the individual ticket price. The fee is displayed on the event submission form, but ticket prices are not restricted to accommodate the fee.<\/p>\n\n\n\n

    Where the flat fee is greater or equal to the value of the ticket(s) in the cart, the expected event organizer payout is $0. For example, if a ticket price is set as $1 and the flat fee is $1, the payout will be $0.<\/p>\n\n\n\n

    \ud83d\udca1 Fees will not be subtracted from free tickets. Free tickets have nothing to subtract.<\/p>\n\n\n\n

    Add<\/h4>\n\n\n\n

    Fees are added to the price of the ticket. Additional fees are added to the individual ticket price. The fee is also displayed on the event submission form, but ticket prices are not restricted to accommodate the fee.<\/p>\n\n\n\n

    \ud83d\udca1 Flat fees cannot be applied to free tickets \u2014 free tickets cannot have a fee associated.<\/p>\n\n\n\n

    The following fee options do not work with the Add mode: Flat Fee Per Event<\/strong>, Flat Fee + Percentage Fee Per Event<\/strong>, and Percentage Per Transaction<\/strong>. Use Subtract or Display instead.<\/p>\n\n\n\n

    Display<\/h4>\n\n\n\n

    Fees are displayed in addition to the subtotal on the Cart page. Additional fees are added to the total ticket price. Applies to paid and free tickets.<\/p>\n\n\n\n

    \"Fees<\/figure>\n\n\n\n

    Coupons<\/h3>\n\n\n\n

    Coupons are not functional or supported for payouts based on the PayPal Payments API.<\/p>\n\n\n\n

    Split Payments<\/h2>\n\n\n\n