{"id":1896425,"date":"2019-10-18T13:19:02","date_gmt":"2019-10-18T17:19:02","guid":{"rendered":"https:\/\/theeventscalendar.com\/knowledgebase\/accessing-support\/"},"modified":"2026-04-21T11:42:13","modified_gmt":"2026-04-21T15:42:13","slug":"accessing-support","status":"publish","type":"post","link":"https:\/\/theeventscalendar.com\/knowledgebase\/accessing-support\/","title":{"rendered":"Accessing Support"},"content":{"rendered":"<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/Vv6CaNFkBGU\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n\n\n<p>Every active license subscription for The Events Calendar products comes with prioritized support from our team. But even if you do not have an active license for our products, there are still ways to get support.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-primary-background-color has-text-color has-background\" href=\"https:\/\/theeventscalendar.com\/support\/#contact\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Support<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-active-licenses\">Active licenses<\/h2>\n\n\n\n<p>If you have an active license, you have direct access to ask our support team questions. To contact the support team, <a href=\"https:\/\/theeventscalendar.com\/support\/#contact\">visit our Support page and submit the form<\/a>. Note, for premium support you will need to <a href=\"https:\/\/theeventscalendar.com\/my-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">log in to your account<\/a> first.<\/p>\n\n\n\n<p>Remember, the more details you provide, the better we can do to support you. And if you&#8217;re running into a specific issue, it&#8217;s also helpful if you <a href=\"https:\/\/theeventscalendar.com\/knowledgebase\/k\/testing-for-conflicts\/\">run through these steps<\/a> and <a href=\"https:\/\/theeventscalendar.com\/knowledgebase\/k\/sharing-your-system-information\/\">share your system information<\/a> so we can jump right in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-free-support\">Free support<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-wordpress-org-support-forums\">WordPress.org support forums<\/h3>\n\n\n\n<p>The support forums on WordPress.org are another place to seek help. While our support does monitor and occasionally respond to questions in the forum, this is more of a space for you to connect with other people using our products. The forums have been around for many years, so they&#8217;re also a great place to search for questions and answers that may be exactly what you&#8217;re looking for.<\/p>\n\n\n\n<p>You can find the forums here:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-background\" style=\"background-color:#eaf1ff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"42\" height=\"48\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2020\/03\/the-events-calendar-icon.svg\" alt=\"\" class=\"wp-image-1946578\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-events-calendar\"><a href=\"https:\/\/wordpress.org\/support\/plugin\/the-events-calendar\/\">The Events Calendar<\/a><\/h4>\n\n\n\n<p>Questions specifically about The Events Calendar, our free calendar plugin for WordPress sites.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/wordpress.org\/support\/plugin\/the-events-calendar\/\" style=\"border-radius:50px;color:#1c39bb\">Visit forum<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-background\" style=\"background-color:#eaf1ff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"51\" height=\"39\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2020\/03\/event-tickets-icon.svg\" alt=\"\" class=\"wp-image-1946574\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-event-tickets\"><a href=\"https:\/\/wordpress.org\/support\/plugin\/event-tickets\/\">Event Tickets<\/a><\/h4>\n\n\n\n<p>Questions specifically about Events Tickets our free ticketing solution for WordPress sites.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/wordpress.org\/support\/plugin\/event-tickets\/\" style=\"border-radius:50px;color:#1c39bb\">Visit forum<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-release-notes\">Release notes<\/h3>\n\n\n\n<p>Another good idea is to know when product updates are released. We post all of our detailed release notes so you can stay in the loop with what&#8217;s new.<\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eaf1ff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><ul class=\"has-dates wp-block-rss\"><li class='wp-block-rss__item'><div class='wp-block-rss__item-title'><a href='https:\/\/theeventscalendar.com\/release-notes\/event-tickets-5-27-6-1\/'>Event Tickets 5.27.6.1<\/a><\/div><time datetime=\"2026-04-15T17:24:09-04:00\" class=\"wp-block-rss__item-publish-date\">Apr 15, 2026<\/time> <\/li><li class='wp-block-rss__item'><div class='wp-block-rss__item-title'><a href='https:\/\/theeventscalendar.com\/release-notes\/the-events-calendar\/the-events-calendar-6-15-20\/'>The Events Calendar 6.15.20<\/a><\/div><time datetime=\"2026-04-08T21:02:52-04:00\" class=\"wp-block-rss__item-publish-date\">Apr 8, 2026<\/time> <\/li><li class='wp-block-rss__item'><div class='wp-block-rss__item-title'><a href='https:\/\/theeventscalendar.com\/release-notes\/the-events-calendar\/the-events-calendar-6-15-19\/'>The Events Calendar 6.15.19<\/a><\/div><time datetime=\"2026-04-07T16:55:44-04:00\" class=\"wp-block-rss__item-publish-date\">Apr 7, 2026<\/time> <\/li><li class='wp-block-rss__item'><div class='wp-block-rss__item-title'><a href='https:\/\/theeventscalendar.com\/release-notes\/event-tickets-5-27-6\/'>Event Tickets 5.27.6<\/a><\/div><time datetime=\"2026-04-07T16:55:38-04:00\" class=\"wp-block-rss__item-publish-date\">Apr 7, 2026<\/time> <\/li><li class='wp-block-rss__item'><div class='wp-block-rss__item-title'><a href='https:\/\/theeventscalendar.com\/release-notes\/community-5-0-15\/'>Community 5.0.15<\/a><\/div><time datetime=\"2026-03-25T21:47:19-04:00\" class=\"wp-block-rss__item-publish-date\">Mar 25, 2026<\/time> <\/li><li class='wp-block-rss__item'><div class='wp-block-rss__item-title'><a href='https:\/\/theeventscalendar.com\/release-notes\/the-events-calendar\/the-events-calendar-6-15-18\/'>The Events Calendar 6.15.18<\/a><\/div><time datetime=\"2026-03-25T21:45:31-04:00\" class=\"wp-block-rss__item-publish-date\">Mar 25, 2026<\/time> <\/li><\/ul><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover alignwide has-background-dim-20 has-background-dim is-position-center-center\" style=\"min-height:375px;aspect-ratio:unset;\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-1949436\" alt=\"\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2020\/07\/kb-guide-banner-events-calendar.jpg\" style=\"object-position:73% 100%\" data-object-fit=\"cover\" data-object-position=\"73% 100%\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color\" style=\"color:#fffffa;font-size:45px;line-height:1.1\"><strong>Latest releases<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every active license subscription for The Events Calendar products comes with prioritized support from our team. But even if you do not have an active license for our products, there are still ways to get support. Active licenses If you have an active license, you have direct access to ask our support team questions. To&#8230;<\/p>\n","protected":false},"author":5,"featured_media":1955565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[40],"tags":[341],"stellar-product-taxonomy":[],"class_list":["post-1896425","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support-resources","tag-general"],"acf":[],"taxonomy_info":{"category":[{"value":40,"label":"Get Help"}],"post_tag":[{"value":341,"label":"general"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Leah","author_link":"https:\/\/theeventscalendar.com\/knowledgebase\/author\/leahk\/"},"comment_info":0,"category_info":[{"term_id":40,"name":"Get Help","slug":"support-resources","term_group":0,"term_taxonomy_id":40,"taxonomy":"category","description":"","parent":0,"count":17,"filter":"raw","term_order":"0","cat_ID":40,"category_count":17,"category_description":"","cat_name":"Get Help","category_nicename":"support-resources","category_parent":0}],"tag_info":[{"term_id":341,"name":"general","slug":"general","term_group":0,"term_taxonomy_id":341,"taxonomy":"post_tag","description":"","parent":0,"count":79,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1896425"}],"version-history":[{"count":2,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896425\/revisions"}],"predecessor-version":[{"id":1969630,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896425\/revisions\/1969630"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1896425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1896425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1896425"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1896425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}