Articles

The holiday season is jam-packed with events, which means your site’s calendar is about to get extra busy. To help you prepare your WordPress site for higher traffic volumes, we’ve pulled together some helpful housekeeping tips. Holiday Calendar Maintenance Tips Backup Your Site Hopefully, you’re already doing this regularly. If not, do it now. The rest…

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Every support exchange is fundamentally about one thing: solving a problem for a customer. While each customer is different, and each issue has its own nuances and context, aspects of the problem-solving process can be standardized to great effect. The best way to standardize support processes is to make and implement checklists. Simple checklists that…

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It’s not uncommon for customers of ours to want to change the appearance or behavior of their event calendars. Our support staff is not able to help with customizations, though, and so the responsibility of writing custom code often falls squarely and solely on the shoulders of the customer. The problem is that most customers…

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WordPress plugins and themes are often customizable with functions called “hooks”. There are two types of hooks: actions and filters. If you’re not familiar with actions and filters, then definitely spend some time learning the basics. The WordPress Codex has an in-depth introduction to them here, and Treehouse has a great overview here, for example.…

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“Developer” plugins are WordPress plugins that are not necessarily useful to the average WordPress website owner—they’re plugins made by developers for other developers. We use and love a number of developer plugins: in development, of course, but also in our QA and customer support teams. As you’ll see, even seemingly-simple plugins can provide immense utility.…

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The Events Calendar and its suite of add-ons use a single function to generate content excerpts: tribe_events_get_the_excerpt(). There’s long been no way to alter the content that this function generates, but in version 4.2 of The Events Calendar, we introduced a filter to make it easy to add things to, remove things from, or otherwise…

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It might sound trite, but when it comes to providing customer support, communication is key. This is especially true when dealing with angry or tense customers, where the annoyance of communication failures only magnifies their agitation. But figuring out and fixing common sources of friction in communication can be a great step in improving the…

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Are you taking advantage of Zapier to automate your event promotion? If not, this post is definitely worth the read. Zapi-what? Zapier is essentially an app-to-app automation system. It works by triggering an action in one app based on a trigger in a different app. For example, when a new custom post type is published…

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Our plugins have millions of downloads and hundreds of thousands of active users all over the world. We’re proud to have such a large and global audience, but communicating the status of updates to and fixes for our plugins can be challenging at times given the size of it. We’ve taken great advantage of the usual…

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With the successful release of 4.2, you’ll find the first of many changes designed to increase the usability of our plugins for all users. While these changes aren’t dramatic, they’re an exciting introduction to the role of accessibility in our long-term development roadmap. Focus Styles on Calendar Search Fields The first adjustment is the addition…

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Excerpts provide truncated previews of content with a “read more” link instead of displaying the full-length content. They’re staples of web design—especially for WordPress sites—and many page designs simply don’t work without them. So when we started hearing from customers that our handling of excerpts was not satisfactory, we knew it was a meaningful issue…

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