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Plugin licenses are sold as subscriptions that automatically renew one year after purchase. That’s to make sure there are no lapses in the subscription that would cause you to lose access to support and product updates. That’s exactly what a license subscription earns you: the ability to open tickets with the folks on our support team…

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Promoter subscriptions are annual and can be canceled any time during the subscription. If you cancel your subscription, you will still be able to use Promoter normally throughout the remainder of your annual subscription. You simply will not be charged at the next billing cycle. Subscriptions that are not renewed will be considered inactive after…

knowledgebase

If you’ve got an expired license or subscription, you’ll need to renew it so that you can continue getting automatic updates, downloads, and premium support access. By default, all product subscriptions are set to renew each year on your original date of purchase. We’ll send you an email when your subscription is about to renew…

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Our Personal subscriptions are great when you are using a plugin on one site. But what if you want to use one of our paid plugins on multiple sites? We’ve got you covered! You can upgrade your subscription for use on multiple sites, right from the comfort of your TheEventsCalendar.com account. Subscription Levels We have…

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If my subscription expires, will my calendar stop working? If your plugin subscription expires, you will not lose any data or events that were previously entered. However, you will not be able to download new updates, which means you won’t get new features or bug fixes. You also won’t be able to post to our…

knowledgebase

Say that you’ve hired a developer to work on your website, and you’re wondering about who should buy the subscription. Should you buy it, or should the developer? You should. It is always best for you, the site owner, to have access to your account here on theeventscalendar.com. That’s how you access downloads, license keys, subscription…

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Have a general question about product features or need help with an existing order? You’re in the right place! Pre-Sales Questions Drop us a line to get the info you need before you buy. Subscription Information All of your subscription information, including account details, order history, invoices, active subscriptions, and license keys can be found…

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All active subscriptions include access to premium support. To receive the fastest response from our team, please follow these steps before submitting your support ticket. Determine Which Plugin or Theme is Causing Your Issue We work hard to make our plugins broadly compatible, however, it’s impossible for us to test every plugin, theme, and server…

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All payment information and billing records can be found in your TheEventsCalendar.com account. Log in with the email address and password you created when purchasing your Promoter subscription and then navigate to the Payment Methods screen to add, edit and remove payment options.

knowledgebase

Promoter only supports The Events Calendar at this time. The Events Calendar is a free WordPress plugin for creating and managing calendar events. Download and install the Events Calendar on your WordPress site. Download and install Event Tickets (free) and Event Tickets Plus (optional – extends Event Tickets) on your WordPress site. Purchase a Promoter subscription to…

knowledgebase

The quick answer is that you or someone in your organization signed up for our services. What is Promoter? Promoter is an online service that allows you to send and manage messages to event attendees. It connects to The Events Calendar, a WordPress plugin used for creating and managing events on a WordPress site. Promoter…

knowledgebase

If you are unable to send messages, chances are that your account has been placed on hold. This typically happens if you have exceeded the sending limits of our API or if there was a declined or failed transaction while trying to renew your subscription. Thankfully, you are still able to access your account when…

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New Purchase Discounts Bundle discounts are on the fritz! While we get them back in order, please let us know if you make a purchase that qualifies for a discount and we’ll be more than happy to refund the difference—just submit a ticket here with the email used during purchase. We offer bundle discounts for…

knowledgebase

The Events Calendar employs lots of great features to help engage visitors with your events and content while they’re on your site: powerful keyword searches, category-based filtering, multiple calendar views, and so on. Subscriptions let you take that engagement a step further, allowing you to deliver the latest new and updated events to your users…

knowledgebase

Upon entering a license key into its corresponding license key field in your WordPress site’s settings, you may be met with a notice that says you’re out of installs. The notice usually looks like this: Why it Happens This notice usually only arises when the following two things are true: You have purchased a subscription…